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Malwarebytes' anti-malware problem


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5 replies to this topic

#1 Shovelguy

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Posted 29 July 2009 - 04:08 PM

My home computer is infected with Windows Security Suite, so I downloaded Malwarebytes anti-malware , followed the directions I printed off, to jsut after the scan was completed, then it asks me to register it and pay $39.95 for 3 months. No where in the directions does it say anything about cost.
Given that I have a virus, I am most relutant to enter in any credit card info, so what do I do now?

thanks for the help.

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#2 myrti

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Posted 29 July 2009 - 04:28 PM

Hi,

Malwarebytes does not ask for money to remove the found threats and the database of threats is the same for the free and the paid version. The paid version only adds things like a guard and an automatic update.
The paid version should also be a one time payment and not a license for 3 month.

If the program you have is asking you to pay for removal it is likely, that you installed something that is only pretending to be Malwarebytes. I would highly advise not to enter your personal information.

May I ask where you downloaded the program?

regards _temp_

Edited by _temp_, 29 July 2009 - 04:29 PM.

is that a bird?  a plane? nooo it's the flying blueberry!

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#3 Shovelguy

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Posted 29 July 2009 - 06:36 PM

I thought I downloaded it from this site, but will check again when I get home, and will go through the whole process all over.

#4 myrti

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Posted 29 July 2009 - 06:44 PM

Hi,

if you are unsure if you downloaded the correct version, please check out the official Malwarebytes site: link. On that site the link Download free version should then forward you to a download site where you can get Mbam for free.
(If you feel like it, you can of course, also purchase the pro version, but it is not necessary for removal. :thumbsup: )

regards _temp_

Edited by _temp_, 29 July 2009 - 06:45 PM.

is that a bird?  a plane? nooo it's the flying blueberry!

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#5 Shovelguy

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Posted 30 July 2009 - 06:47 PM

Thanks for the help, the link worked and all is well.

#6 myrti

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Posted 30 July 2009 - 06:59 PM

Hi,

you are welcome, glad to hear it worked out for you. :thumbsup:

If you have any problems removing the malware or aren't sure if all of it is gone, you might consider opening a topic in the Am I Infected forum to get some help. :flowers:

regards _temp_

Edited by _temp_, 30 July 2009 - 06:59 PM.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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