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Operation has been cancelled due to restrictions


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2 replies to this topic

#1 sarahcc80

sarahcc80

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Posted 29 July 2009 - 03:05 PM

I have an XP Pro computer. We are using DHCP within our network. Whenever I try to get into Control Panel, I am getting this message:
This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

This is the DDS Log:

DDS (Ver_09-06-26.01) - NTFSx86
Run by scourtney at 15:54:44.10 on Wed 07/29/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1015.526 [GMT -4:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Kaseya\Agent\AgentMon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\SysAid\IliAS.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\Kaseya\Agent\KaUsrTsk.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Symitar\SFW\RemoteAdminServer.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Documents and Settings\sjohnson.COASTWAYCU.000\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Page_URL = hxxp://intranet/
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [WinAVX] c:\windows\system32\WinAvXX.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~2\VPTray.exe
mRun: [Kaseya Agent Service Helper] "c:\program files\kaseya\agent\KaUsrTsk.exe"
mRun: [WinAVX] c:\windows\system32\WinAvXX.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
dRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\remote~1.lnk - c:\program files\symitar\sfw\RemoteAdminServer.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
uPolicies-explorer: DisablePersonalDirChange = 1 (0x1)
uPolicies-explorer: NoControlPanel = 1 (0x1)
uPolicies-explorer: NoWindowsUpdate = 1 (0x1)
uPolicies-explorer: DisallowRun = 1 (0x1)
uPolicies-disallowrun: 1 = yt.dll
mPolicies-system: DisableRegistryTools = 1 (0x1)
mPolicies-system: DisableTaskMgr = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: microsoft.com
Trusted Zone: microsoft.com
DPF: {238EC5B8-0BF5-11D5-826E-00010239321B} - hxxp://image2/obweb/activex/OBXViewer.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc.cab
DPF: {531C8059-ED3C-481E-B46C-558CF2862F6B} - hxxp://image2/OBweb/activex/OBXWebSelect.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105625786073
DPF: {684605CB-C285-4F1A-BBEA-812ABD9457FF} - hxxp://image2/obweb/activex/OBXFileSvc.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167361561905
DPF: {8285080A-3FAF-41B1-B7BD-933EE724B650} - hxxp://image2/obweb/activex/OBXSelect.cab
DPF: {93D532DD-85FC-4A92-8254-8DB5437D8690} - hxxp://image2/OBweb/activex/OBXPopup.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://eascorpsupport.webex.com/client/T23L/support/ieatgpc.cab
DPF: {EA289B38-C060-4FEA-BE81-E428D7ED4D1F} - hxxp://image2/OBweb/activex/OBXFileSvc.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: igfxcui - igfxsrvc.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-10-16 213768]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2006-9-6 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2006-9-6 54968]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-7-19 192160]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-7-19 169632]
R2 KaseyaAgent;Kaseya Agent;c:\program files\kaseya\agent\AgentMon.exe [2007-7-24 610304]
R2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-9-27 116464]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-9-27 1813232]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-8 101936]
R3 KAPFA;KAPFA;c:\windows\system32\drivers\KaPFA.sys [2007-7-24 20792]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090728.007\naveng.sys [2009-7-29 87888]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090728.007\navex15.sys [2009-7-29 875728]
S3 FXDRV;FXDRV;\??\d:\fxdrv.sys --> d:\Fxdrv.sys [?]
S3 MfeAVFK;McAfee Inc. MfeAVFK;c:\windows\system32\drivers\MfeAVFK.sys [2007-10-16 79880]
S3 MfeBOPK;McAfee Inc. MfeBOPK;c:\windows\system32\drivers\MfeBOPK.sys [2007-10-16 35272]
S3 MfeRKDK;McAfee Inc. MfeRKDK;c:\windows\system32\drivers\MfeRKDK.sys [2008-5-16 34216]

=============== Created Last 30 ================

2009-07-29 15:48 <DIR> --d----- c:\program files\Trend Micro
2009-07-29 15:33 <DIR> --d----- c:\program files\Hyland
2009-07-29 15:24 <DIR> --d----- c:\windows\pss
2009-07-29 15:19 <DIR> --d----- C:\~wrqtmp
2009-07-29 15:19 <DIR> --d----- c:\windows\system32\appmgmt
2009-07-29 15:16 240 a------- c:\windows\myClean.bat
2009-07-29 14:57 <DIR> --ds---- c:\documents and settings\sjohnson.coastwaycu.000\UserData

==================== Find3M ====================


============= FINISH: 15:55:02.25 ===============

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#2 etavares

etavares

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Posted 07 August 2009 - 05:13 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 Orange Blossom

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Posted 13 August 2009 - 12:23 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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