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Computer wipes out all workdone when restarted


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#1 Badger3782

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Posted 29 July 2009 - 02:03 PM

XP Pro/3, 1Gig Ram, 160 Gig hard disc + 500Gig external drive

I don't know if this is a virus or not, or if I need tech. help or a priest to exorcise the ****** thing.

PROBLEM:Whatever I do in a day,empt the waste basket,delete or update programmes, (including new Firefox and Opera 10), re-work desktop or re-partion etc., etc. When I shut down the computer, and restart again -all the new work has disappeared. Everything is back to the day before. One small clue perhaps - the firefox add - in download side panel always clears back to 24th May2009
I've looked at the files back to this date, but can find nothing
I have used c.c. cleaner, spybot, A2(Emsi - very good, but not good enough) .I have tried to make a new restore point, both via normal Microsoft way, and then with combofix. Both accept it and say OK.
Gone to visit Elvis when I switch off and then on again! I also empty the recycle files at the same time as I empty the waste paper basket. I even used 'Secure Evidence Scrubber' on one programme -three times- to see if I could kill it off. Said OK, but the cat came back!
I tried SysProt today, which kindly showed possible rootkits in red. I just don't have sufficient knowledge, or courage to delete them and make things worse. (How could things possibly get any worse???).

Please help. In my family, only the dog is still friendly, and even he is beginning to slink off when he sees me going to the computer. I'm English, living in Germany. I'm sure they would help here - if I could communicate!Please help.

P.S: Probably something extra, but from time to time, I get striations on the monitor screen, together with swathes of red whenever I try to move a programme box out of the way. Only happened 2 or 3 times in as many months - mostly disappears after a virus scan.
I will be eternally grateful -and amazed if you can help. Badger3782[post="Security > Am I infected? What do I do?"]XPPro/3
Lose all my new work whenever I switch computer 'off and on' again[/post]

Edited by Badger3782, 29 July 2009 - 02:05 PM.


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#2 rigel

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Posted 29 July 2009 - 07:00 PM

It almost sounds like your computer is frozen in place. If the changes you make revert back to the way it was earlier, that definately seems the case. There are products that will do that.

let's run a diagnostic scan with Malwarebytes.

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

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