Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

my computer is seriously infected....


  • Please log in to reply
3 replies to this topic

#1 irishangel2684

irishangel2684

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:11:41 PM

Posted 29 July 2009 - 11:08 AM

I have no clue how this happened, but let me just tell you what i am experiencing right now.

There is a sign on my desktop wallpaper when I log on...it says, "YOUR SYSTEM IS INFECTED! System has been stopped due to a serious malfunction. Spyware activity has been detected. It is recommended to use spyware removal tool to prevent data loss. Do not use the computer before all spyware removed."

I am TRYING to download anti-spyware removal tools such as, Spybot Search and Destroy, for example...and it says that access has been denied. I also get things like, "need administrator rights" and I AM the administrator.

I really need help....about a month ago I had the win32.agent.zbot virus, but I ran combofix and SDfix and they were removed....I DID have Spybot (I removed it) and ran a scan YESTERDAY and the win32.agent virus came BACK.....and now I am getting this huge message/sign on my desktop.

Help? Anyone? I don't know where to start....

Thanks so much

BC AdBot (Login to Remove)

 


m

#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,588 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:41 PM

Posted 29 July 2009 - 12:23 PM

Please download Malwarebytes Anti-Malware (v1.39) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes. Some issues with errors can be related to malware infection but others are not.

-- Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 irishangel2684

irishangel2684
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:11:41 PM

Posted 01 August 2009 - 08:25 AM

Thank you for your reply. I downloaded malwarebytes and got as far as the scanning process...but then the window disappeared and now I am getting this scanner (that i never downloaded before) called, windows antivirus pro. I am pretty sure it's a fake....because whenever i try to run malwarebytes, antivirus pro pops up and starts to scan (it will notify me of the trojans and viruses on my comptuer but it wont delete them bc it says i have to purchase the software, so it's a "trail/evaluation").

Any ideas on how to keep scanning/running malwarebytes without "windows antivirus pro" interrupting it?

Thanks!

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,588 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:41 PM

Posted 01 August 2009 - 04:07 PM

If you cannot run MBAM or complete a scan in normal mode, then try performing a Quick Scan in "safe mode".

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, MBAM loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. Additionally, there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM but in some cases, there is no alternative but to do a safe mode scan. If that is the case, after completing a scan, it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users