Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

hn.exe bad image - In conjunction with explorer.exe


  • Please log in to reply
5 replies to this topic

#1 ack1234

ack1234

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:04:10 AM

Posted 29 July 2009 - 01:02 AM

Whenever explorer.exe loads, I get this error message:




Posted Image
Fig. 1



This means the error message occurs EVERY time I startup my computer. Also (This might be unrelated), whenever I attempt to shutdown my computer-- whether it be using the Posted Image icon in the start menu, or task manager (and even programs attempting to shutdown my computer), my computer immediately becomes unresponsive. By this I mean all of the applications that are running become unresponsive, and the start menu and desktop also become unresponsive. The only fix for that is to either manually shut off my computer, or load task manager (which is responsive, even while everything else isn't) and terminate the explorer.exe process. Terminating that process inexplicably makes everything all my other windows responsive again (firefox, itunes, etc). In order to get my desktop icons and Start Menu back after that, I have to use task manager to start a new tast "explorer.exe" again. This then makes (Fig. 1) error message appear again. It's a painful process.




NOTE: In the error message, the temporary file changes every time-- "C:\Documents and Settings\Owner\Local Settings\temp\xxxyy.tmp" where xxx= some letters and yy= 2 numbers.

ALSO: I usually have 2 explorer.exe processes running... is that normal?

UPDATE: I also can't drag files into folders when explorer.exe windows are open... I'm not sure why. The only way I can move files is by using the "move this file" task under "File and Folder Tasks."

Posted Image

Edited by ack1234, 29 July 2009 - 01:05 AM.


BC AdBot (Login to Remove)

 


m

#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,571 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:10 PM

Posted 29 July 2009 - 05:24 PM

You may have an infection. Try this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 ack1234

ack1234
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:04:10 AM

Posted 30 July 2009 - 12:08 PM

Thanks. I appreciate the help. I'll post back and tell you if it gets resolved.

#4 ack1234

ack1234
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:04:10 AM

Posted 30 July 2009 - 12:35 PM

Malwarebytes' Anti-Malware 1.39
Database version: 2530
Windows 5.1.2600 Service Pack 2

7/30/2009 1:27:55 PM
mbam-log-2009-07-30 (13-27-55).txt

Scan type: Quick Scan
Objects scanned: 84859
Time elapsed: 13 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{23kln5j0-4opm-11we-aax5-24ef1f387232} (Generic.Bot.H) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\RECYCLER\k-1-3542-4232123213-7676767-8888886\hn.exe (Generic.Bot.H) -> Delete on reboot.

Edited by The weatherman, 30 July 2009 - 12:39 PM.
Moved from XP to a more appropriate forum. Tw


#5 ack1234

ack1234
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:04:10 AM

Posted 30 July 2009 - 12:47 PM

Alright. I removed the problems. I'm still having problems, however, in restarting my computer (And turning off my computer) without having to do it manually, as well as some file moving problems in explorer.exe

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,571 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:10 PM

Posted 30 July 2009 - 04:38 PM

Try running the System File Checker.

How to Use SFC.EXE to Repair System Files
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users