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Spyware.Possible_Website_Hijack and slow computer


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#1 Chaplain99

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Posted 28 July 2009 - 06:21 PM

Hello,

I'm on Windows Vista. My laptop was a bit slow so I downloaded a malware antispyware software called MalwareRemovalBot. I then saw a site that said it was a bogus spyware program, and had to download Spyware Doctor to get rid of it. I actually have Spyware Doctor and installed that. It got rid of some threats. But after doing that, I ran a full scan and came up with a threat called Spyware.Possible_Website_Hijack. So I tried to run Spyware Doctor in safe mode and it came up with nothing. Since restarting my computer, it moves at the pace of a snail and I'm afraid my use of shotty spyware programs have messed me up even further. Please help!

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#2 rigel

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Posted 28 July 2009 - 06:44 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

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#3 Chaplain99

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Posted 28 July 2009 - 10:35 PM

Hi Rigel,

Did as you asked, ran Malwarebytes and it found one threat, and removed it. Unfortunately when i restarted my computer all my applications were so slow my computer was practically frozen to the point that I had to do a hard reboot. Now I was able to get back online but my applications are still taking forever to load and i get pauses in response time as i'm simply typing out this message.

Here's the log:

Malwarebytes' Anti-Malware 1.39
Database version: 2524
Windows 6.0.6001 Service Pack 1

7/28/2009 11:05:40 PM
mbam-log-2009-07-28 (23-05-40).txt

Scan type: Quick Scan
Objects scanned: 83408
Time elapsed: 29 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\MalwareRemovalBot (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Any thoughts one what could be slowing down my computer?

Thanks for the help!

#4 boopme

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Posted 29 July 2009 - 12:32 PM

Hello there was apower outage and rigel should be back soon.

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#5 Chaplain99

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Posted 30 July 2009 - 08:11 AM

Hi boopme,

I ran everything. Reboot was a bit faster. Opening Super to get the log was fast. But Safari is still slow to load. Here's the report.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/30/2009 at 00:52 AM

Application Version : 4.27.1000

Core Rules Database Version : 4027
Trace Rules Database Version: 1967

Scan type : Complete Scan
Total Scan Time : 01:45:43

Memory items scanned : 325
Memory threats detected : 0
Registry items scanned : 7414
Registry threats detected : 0
File items scanned : 139924
File threats detected : 18

Adware.Tracking Cookie
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@ads.cnn[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@ads.fatvine[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@ads.techguy[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@chitika[2].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@collective-media[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@crackzsl.blogspot[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@eyewonder[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@interclick[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@kontera[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@mediabistro[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@revsci[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@socialmedia[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@specificmedia[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@teens.freebookfriday[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@track.bestbuy[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@vortexmediagroup[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@www.googleadservices[1].txt
C:\Users\CHAPLAIN\AppData\Roaming\Microsoft\Windows\Cookies\Low\chaplain@www.googleadservices[2].txt

#6 rigel

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Posted 30 July 2009 - 07:34 PM

Let's continue:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Chaplain99

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Posted 02 August 2009 - 05:14 PM

Hey Rigel,

I performed a scan in safe mode. Took almost 6 hours. It found NO viruses, but i forgot to save the report.

Should I run it again?

My comp is booting up faster and response time is much better. But still not sure if I'm all in the clear.....

Hey Rigel,

I performed a scan in safe mode. Took almost 6 hours. It found NO viruses, but i forgot to save the report.

Should I run it again?

My comp is booting up faster and response time is much better. But still not sure if I'm all in the clear.....

#8 rigel

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Posted 02 August 2009 - 07:56 PM

Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 rigel

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Posted 02 August 2009 - 07:57 PM

Sorry I missed your question... No you can continue without running again

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 Chaplain99

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Posted 04 August 2009 - 10:24 AM

Hey Rigel,

No viruses were found. Is there anything else I should do just to be sure? Otherwise I think I'm good right?

#11 rigel

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Posted 04 August 2009 - 12:08 PM

I would run Malwarebytes once more and see if it shows anything.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 Chaplain99

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Posted 04 August 2009 - 09:00 PM

Thanks Rigel, no viruses were found. Hopefully I'm all in the clear.

Thanks so much for all your help! If you have any other tips to make sure my computer is running smoothly, I'd be happy to hear it. Thanks!

#13 rigel

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Posted 04 August 2009 - 09:03 PM

Glad we could help! Nothing else... Safe surfing :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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