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Dell Inspiron E1505 Wont Restore To Factory


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#1 aprilmae

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Posted 28 July 2009 - 06:10 PM

Hi, I have a Dell Inspiron E1505 with Windows XP Media Center Edition. This computer was having problems running in the normal mode and would only run in Safe Mode. It had the PAV virus on it. Could not get that uninstalled because none of my removal tools could pull it off and the uninstall file was missing so I couldn't uninstall it. I have been advised to Restore the computer back to factory. I have no discs. I have a product key for Windows XP Media Center Edition on the underneath of my laptop. Thats it. I have done some searching and found that I could restore my computer by pressing ctrl & F11 at the same time. I did that and I was given two options. One Restore and the other Boot. Well I have tried both. The Restore fails. So now I am looking for some guidance on my options now. Please anyone with experience or help respond to me. I will try whatever will work. Thanks for your time.

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#2 garmanma

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Posted 28 July 2009 - 06:28 PM

https://support.dell.com/support/topics/glo...n/backupcd_form

Last time I ordered them, they were free and arrived relatively quickly
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#3 aprilmae

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Posted 28 July 2009 - 06:37 PM

Okay I filled out the form. So I will see if they send them to me. Do you know how long it took to receive them?




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