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XP won't let me run anything!


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#1 loumo

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Posted 28 July 2009 - 05:33 AM

I recently borrowed a webbook from a friend to use as my evil toshiba is on its last legs. I was on Facebook and it went to the xp wallpaper with nothing else, not even the bar along the bottom, then shut down. i thought maybe I missed the battery warning, so plugged and restarted. It will start up XP, but I cannot click on anything or get online. The task manager will open (takes ages) but says it is running no applications, loas of proccesses, and at 4%. I tried to use my spyhunter on it from a stick, but it needs to connect to the internet to run...

The first time you start it up it starts up fast but when you click on an icon or something from the start menu it gives you an hourglass but does nothing. When it goes to just the wallpaper, it then takes forever to restart...

As it is not mine, I really need to fix it! But without being able to get online etc, I don't know what to do! I can run safe mode but not with networking, so it's not really very useful since there are no programmes loaded onto it...

Lou

Edited by loumo, 28 July 2009 - 06:11 AM.


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#2 garmanma

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Posted 28 July 2009 - 08:10 PM

Try these two from a thumb drive


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 loumo

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Posted 30 July 2009 - 05:46 PM

Dr web found nothing, malwarevytes found nothing. Still to run SAS...

What IS this?! Unless I'm running it wrong...it has checked the whole C drive on both. And found not a thing. Can a virus hide like that?

WIll update on SAS after work tomorrow...

Lou.

#4 garmanma

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Posted 30 July 2009 - 07:21 PM

I'm going to consult a few people
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 garmanma

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Posted 31 July 2009 - 08:20 AM

When you call it a web book, is this just one of those small notebook computers?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 loumo

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Posted 31 July 2009 - 05:33 PM

Yeah, one of those - 80 gig hd with a 70 / 10 partition and linux in the smaller part. Fitted with XP. No cd drive. those things... Have used my external drive and a stick to get the scanning progs on. Foolishly clicked on full scan on MB...it took 9hrs and came up with nothing. However, while it was running the computer was connecting to the internet randomly, which it has been unable to do for a week...

So it got to the end of the scan, I unplugged the cd drive and went to shut it down (which has been taking about 45mins) and the start menu (which, along with the bar at the bottom only reappeared today) and it was really fast to open. So I tried opening a game from the standard games and it did, then I opened IE which opened but wouldn't find any pages...tried with wireless and then wireless. My connections utility said it was connected with a good signal strength, but it just wasn't finding pages.

Restarted and it's running back as it was when we got it. After a week of not working at all.

Do I have something corrup hidden that will resurface? Did my computer get swine flu? Or shall I chalk it up to faith healing?

I am confused and wary...but grateful...

Lou.

#7 garmanma

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Posted 31 July 2009 - 08:19 PM

Do I have something corrup hidden that will resurface

That's what we are attempting to find out
Did you get a chance to run SAS?
Also try this

Please download
HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 loumo

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Posted 01 August 2009 - 12:26 PM

I am guessing that was a yes.

Shut it down after I posted on here uesterday. Restarted it half an hour ago to run SAS. Getting 'windows did not start successfully' page with countdown. Every option goes to the xp logo progress bar page, then flashes a blue screen and restarts at the 'windows did not open successfully' page. I can get into the F8 and F11 menus...

But what do I do now? How do I get into it to run any of the diagnostics? Or is it a wipe-it issue?

I'm thinking it's a corrupt driver, but I am clueless as to how to do anything. I don't even know how I would go about rebooting from a disk...haven't done that since the days of 'load floppy disk one of 123 into your A drive'!!!!

Lou.

#9 garmanma

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Posted 01 August 2009 - 07:03 PM

I can get into the F8 and F11 menus...


What happens when you select safe mode from F8?
This is starting to sound like a wipe and reformat
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 loumo

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Posted 02 August 2009 - 06:48 AM

same story - it runs through the logo and progress bar, blue screen

(which I manage to photo and says 'a problem has been detected and windows has been shut down to prevent damage to your computer. Unmountable_boot_volume
If this is the first time you have seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove the uninstalled hardware or software, disable BIOS, [illegible] If you need to use safe mode to remove or disable components, restart your computer, press F8 {illegible} select safe mode.')

then back to the windows didn't start properly screen. Same for any of the other modes (debugging, contr settings etc).

Am now rerunning setup...I got into the windows recovery console...now have a c prompt but no idea what to ask it to do!

Lou.

#11 garmanma

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Posted 02 August 2009 - 07:08 PM

run the Recovery Console, at the CMD prompt type sfc /scannow Note the space between c /
Also try the command chkdsk /f /r With a space between k /

Edited by garmanma, 02 August 2009 - 07:09 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 loumo

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Posted 03 August 2009 - 11:04 AM

first one gets me command not recognised, 2nd one gets me parameter not vaild.

Can you explain what sfc and the f and the r refer to? In case this has them marked as something else or whatever...

chkdsk /P worked and it said the drive contained one or more errors... /R found and fixed one or more errors on the volume...

restarted, but same screen, then got into safe mode. Am now trying SAS...will update later...

Lou.

#13 loumo

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Posted 03 August 2009 - 01:52 PM

Ok, SAS found 37 adware cookies. Removed and rebooted...they were:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/03/2009 at 06:43 PM

Application Version : 4.27.1000

Core Rules Database Version : 4023
Trace Rules Database Version: 1963

Scan type : Complete Scan
Total Scan Time : 01:25:52

Memory items scanned : 250
Memory threats detected : 0
Registry items scanned : 4719
Registry threats detected : 0
File items scanned : 48857
File threats detected : 37

Adware.Tracking Cookie
C:\Documents and Settings\Administrator\Cookies\administrator@atdmt[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@adopt.euroclick[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@adopt.specificclick[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@adrevolver[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@atdmt[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@burstnet[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@c7.zedo[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@fastclick[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@media.adrevolver[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@microsoftwga.112.2o7[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@msnportal.112.2o7[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@realmedia[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@revsci[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@tribalfusion[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross caldecott@zedo[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@2o7[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@ad.yieldmanager[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@advertising[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@adviva[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@doubleclick[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@e-2dj6wbliumdjsfo.stats.esomniture[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@find-me-a-gift.co[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@kontera[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@mediaplex[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@paypal.112.2o7[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@saletrack.co[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@statcounter[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@stats.paypal[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@tradedoubler[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@www.find-me-a-gift.co[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@www.googleadservices[1].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@www.googleadservices[2].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@www.googleadservices[3].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@www.googleadservices[4].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@www.googleadservices[5].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@www.googleadservices[6].txt
C:\Documents and Settings\Ross Caldecott.AXC05\Cookies\ross_caldecott@yadro[1].txt

Off to do the next thing...

#14 loumo

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Posted 03 August 2009 - 02:23 PM

Root repeal plus 7zip dl on the 'broken' machine now. Internet and all progs seem to be back. Root repeal found stuff.

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/03 20:13
Program Version: Version 1.3.3.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA9D90000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7B4B000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA829B000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\windows\temp\jeta008.tmp
Status: Allocation size mismatch (API: 8650752, Raw: 0)

Path: C:\Program Files\Common Files\Symantec Shared\VirusDefs\20090731.050\EraserUtilRebootDrv.sys
Status: Locked to the Windows API!

SSDT
-------------------
#: 012 Function Name: NtAlertResumeThread
Status: Hooked by "<unknown>" at address 0x86bfcc68

#: 013 Function Name: NtAlertThread
Status: Hooked by "<unknown>" at address 0x86bfb6b0

#: 017 Function Name: NtAllocateVirtualMemory
Status: Hooked by "<unknown>" at address 0x86f4abf8

#: 031 Function Name: NtConnectPort
Status: Hooked by "<unknown>" at address 0x86ab6890

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xaa0e9eb0

#: 043 Function Name: NtCreateMutant
Status: Hooked by "<unknown>" at address 0x86c01c58

#: 053 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0x86bb7ea8

#: 057 Function Name: NtDebugActiveProcess
Status: Hooked by "<unknown>" at address 0x86bffc08

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xaa0ea130

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xaa0ea690

#: 083 Function Name: NtFreeVirtualMemory
Status: Hooked by "<unknown>" at address 0x86b7bd18

#: 089 Function Name: NtImpersonateAnonymousToken
Status: Hooked by "<unknown>" at address 0x86bfe3e8

#: 091 Function Name: NtImpersonateThread
Status: Hooked by "<unknown>" at address 0x86bfdf30

#: 108 Function Name: NtMapViewOfSection
Status: Hooked by "<unknown>" at address 0x86bdf2d8

#: 114 Function Name: NtOpenEvent
Status: Hooked by "<unknown>" at address 0x86bfe4c0

#: 123 Function Name: NtOpenProcessToken
Status: Hooked by "<unknown>" at address 0x86bf7d60

#: 125 Function Name: NtOpenSection
Status: Hooked by "<unknown>" at address 0x86bffb30

#: 129 Function Name: NtOpenThreadToken
Status: Hooked by "<unknown>" at address 0x86bd36a0

#: 206 Function Name: NtResumeThread
Status: Hooked by "<unknown>" at address 0x85f724b8

#: 213 Function Name: NtSetContextThread
Status: Hooked by "<unknown>" at address 0x86bf98b8

#: 228 Function Name: NtSetInformationProcess
Status: Hooked by "<unknown>" at address 0x86bb9fc0

#: 229 Function Name: NtSetInformationThread
Status: Hooked by "<unknown>" at address 0x86bf22f8

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xaa0ea8e0

#: 253 Function Name: NtSuspendProcess
Status: Hooked by "<unknown>" at address 0x86bfe7f0

#: 254 Function Name: NtSuspendThread
Status: Hooked by "<unknown>" at address 0x86bfaa48

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "<unknown>" at address 0x86bf5108

#: 258 Function Name: NtTerminateThread
Status: Hooked by "<unknown>" at address 0x86bfa970

#: 267 Function Name: NtUnmapViewOfSection
Status: Hooked by "<unknown>" at address 0x86bf8eb8

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "C:\WINDOWS\system32\Drivers\scfdriver.sys" at address 0xaa176fce

==EOF==

over to you again...am I taking up all your time? You are being amazingly helpful...
Lou.

#15 garmanma

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Posted 03 August 2009 - 07:57 PM

The root Repeal log is OK

. Internet and all progs seem to be back

Just to make sure
Update mbam and run a FULL scan
Please post the results
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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