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Can't seem to remove virus/malware


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#1 maxzimum

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Posted 28 July 2009 - 02:16 AM

Hello all,

I'm using Windows XP and have Avast and Spyware Terminator installed. A week or so ago, Avast warned of a rootkit. I chose the delete option and it never gave me any information on this again.

Since the last 2 days, I have a window that pops-up now and then on Firefox saying: "Your browser is under the threat of infection..." and asks to install some protection from Microsoft. In the bottom it gives two buttons - Allow and Deny. I am able to close the popup by clicking on the X on the top right.

I searched around and tried a few things as under:

1) Did an online scan at Trends Micro. It found and removed a few things.
2) Ran Malwarebytes (had to change the filename to run it). It found a few things which I removed. I can't update it as it gives an error: 732(0, 0).
3) Tried running RootRepal but it gives an error stating "could not read the boot sector. try adjusting the disk access level in the options dialogue"

I read somewhere about someone suggesting I run the online Eset scanner but I can't access the website.

Any help would be appreciated.

Thanks.

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#2 quietman7

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Posted 28 July 2009 - 08:13 AM

Please post the results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs


If you cannot update through the program's interface and have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, be aware that mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
As for the errors with RootRepeal, the tool's developer is in the process of testing a new version to resolve that issue but it won't be released for a few days.
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