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> Random "Ping"-Type Sound - Elusive and Annoying!


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11 replies to this topic

#1 yoshoz

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Posted 27 July 2009 - 11:16 PM

Hi there,

For the last month or two now a random, annoying sound has been emitted from my speakers / headphones on occasion - with a frequency ranging randomly between every few seconds to every tens of minutes / hours. I can't really quantify the sound, but its most similar to the "friend online" sound emitted by MSN Messenger (though slightly shorter and with a more muted / fussy / grey quality).

Here's what I know about it:
- Under my sound manager ("Realtek HD Audio Manager"), I have three systems listed: "Speakers" , "Realtek Digital Output", and "Realtek HDMI Output" - each of which has one of those sound bars that spikes green bars with varying sound levels. The sound promotes a green bar spike under the "Speakers" category only.
- The sound is not one of the system sounds of the "Windows Default" sound scheme (I've tried playing every one, and none sound similar).
- The sound occurs even when I switch the Sound Scheme from "Windows Default" to "No Sounds".
- The sound tends to be emitted most when I am on the internet or on Microsoft Word, though I tend to spend most of my time on these applications - a more accurate saying might be that the sound tends not to be emitted when I am watching movies on Media Player.
- The sound does not seem to be related to MSN, since it occurs when I have exited the program completely (I rarely use the program as it is).
- I've run numerous virus and spyware scans, CCleaner wipes, etc. all to no avail.
- From the best of my computer savvy-ness, my "HijackThis" logs seem ok, though I'd appreciate someone else taking a look at them, as there's a couple apps that I'm not sure of.
- I thought it may have something to do with the wireless capability of my laptop, but the "Notification of New Networks" and "Activity Animation" functions are both turned off.

Is there a way to record speaker sounds? I tried doing so with my Audio Manager, but it apparently only records Microphone input. If so, let me know and I can post a sound file of the sound.

Here are my specs:

Windows Vista Home Premium
ASUS M50SV Series Notebook
Intel Core 2 Duo T9300
3 GB RAM
250 GB HD
DirectX 10
802.11abgn + BT Wireless
NVIDIA GeForce 9500M GS Video Card
Sound Systems: Speakers (Realtek High Definition Audio), Realtek HDMI Output (Realtek High Definition Audio), Realtek Digital Output (Realtek High Definition Audio) - all of which are controlled by the single driver "RTKVHDA.sys" and all of which appear to be working normally.
Cable Internet


Here's my HJT Log:

Note, I got the error message:
"For some reason, your system denied write access to the Hosts file. If any hijacked domains are in this file, HijackThis may NOT be able to fix this. If that happens, you need to edit the file yourself. To do this, click Start, Run, and type: notepad C:\Windows\System32\drivers\etc\hosts , and press enter. Find the line(s) HijackThis reports and delete them. etc.etc."





Thanks in advance for the help!!

Attached Files


Edited by yoshoz, 27 July 2009 - 11:19 PM.


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#2 thcbytes

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Posted 06 August 2009 - 09:00 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#3 yoshoz

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Posted 08 August 2009 - 10:21 PM

Hi again,

Thanks for the reply. I've attached the requested files. (I attempted to zip the "attach.txt" file and upload it, but apparently ".rar" files aren't able to be posted to this forum, so I just uploaded the original .txt file).

One other thing to note - the volume of the noise is not affected by volume control (i.e. it sounds the same regardless of whether my speakers are high or low).

Thanks again!

Attached Files



#4 m0le

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Posted 10 August 2009 - 06:40 PM

Hi yoshoz,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

I will be back soon with the first instructions.

Thanks :thumbup2:
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#5 yoshoz

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Posted 10 August 2009 - 08:18 PM

I'm here, fire away! :thumbup2:

#6 m0le

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Posted 11 August 2009 - 03:02 PM

Hi yoshoz,

There's nothing on the logs. The symptoms sound like malware so we have to see if we can find any trace of it.

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
Then

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Please also run this tool for a better scan log.

We need to create an OTL Report
  • Please download OTL By OldTimer
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:[list]
    OTListIt.txt <-- Will be opened
    Extra.txt <-- Will be minimized
Thanks :thumbup2:
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#7 yoshoz

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Posted 12 August 2009 - 11:35 PM

Hi again,

I tried running RootRepeal twice and each time it ran for awhile but then an 'empty' dialogue box would pop up (i.e. I could see its borders and "X" in the corner, but nothing in the center - it just reflected whatever was behind it) and when I closed the dialogue box, the program closed itself. Should I just move on to the MBAM scan or should we troubleshoot this?

Thanks,

#8 m0le

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Posted 13 August 2009 - 02:16 PM

Can you try Gmer for me.

We need to scan for Rootkits with GMER
  • Please download GMER from one of the following locations, and save it to your desktop, please rename it as gamer.exe.
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Close any and all open programs, as this process may crash your computer.
  • Double click Posted Image or Posted Image on your desktop.
  • Allow the gmer.sys driver to load if asked.
  • You may see this window. If you do, click No.
    Posted Image
  • Click on Posted Image and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push Posted Image and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.

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#9 yoshoz

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Posted 14 August 2009 - 03:12 AM

Hi again,

Gmer worked - here's its log, the MBAM scan, and the OTL scan

Thanks!

Attached Files



#10 m0le

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Posted 14 August 2009 - 07:08 PM

Well, they are all clean. No sign of anything at all. :thumbup2:

The symptom sounds more like a hardware issue than a malware one.

I suggest that you click here and post a query on Bleeping's Audio forum.

I will leave this topic open for five days in case you wish to return.

I would say that you should also run this tool to clear up the older versions of Java you have and get it updated too.

Please download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.
PM me if you wish to contact me after this topic is closed.

Thanks, and good luck sorting your audio problem.

m0le
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#11 yoshoz

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Posted 14 August 2009 - 09:30 PM

Will do - thanks for all the help! :thumbup2:

#12 m0le

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Posted 16 August 2009 - 02:15 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :thumbup2:

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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