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#1 bigd89


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Posted 27 July 2009 - 01:56 PM

Hello everyone

This is my first post ever so please dont go all crazy if I forget to follow a rule.

I run Windows Vista Home prmium. I have had my Toshiba Satellite for 2 years with no problems untill now. A week after upgrading DIVX when I would use the program a pop up window would say windows has dected an error and is closing the program. When I would use msn and the pop up window comes up making that sound saying a contact came online, windows would display the same message saying an error occured and it is closing the program. I have disabled the noise the pop up makes and the error message does not occur anymore.

Then a few days later this message pops up when I try to open internet explorer.

"globalroot\systemroot\system32\MSIVXmvqeppccdmcinkaqabmsniupbqmemnve.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installaton media or contact your system administrator or the software vendor or support."

When I run Norton 360 it says scaning my computer but nothing is actually beening scanned. Norton dectect that there is a problem. I know this from my pop ups I keep getting saying to scan my computer(I have always maintained a scanning schedule previous to this incident so I know the pop ups are not comming from something in the past).

I have a memory monitor gadget in my side bar which monitors the CPU usage of the memory and when I open Windows media player or windows movie maker or open an email attatchment with out downloading it, the memory usage guns it to 100% and the blue screen come on saying dumping disk memory or something similar to that and my laptop restarts.

I have looked for help for this MSIVX problem and have tried to use GMER(had to change the .exe name for it to even start) but the scan never gets to finish(I have a partial log saved). When I let it scan go on with no other program open as soon as its to gets to scan the hard disk volume 1, windows says an error has occured and has to close the program. But when I use msn while the scan is on, it scans gets passed the hard disk volume 1,2,3 and so on and finds the file path for MSIVX then the blue screen come on and restarts, which is odd. I have downloaded the installer for Malwarebytes but when I try to install the program, nothing happens. I try the GMER scan in safe mode but the blue screen pop up, also and I tried to install Malwarebytes in safe mode also but again nothing happens. I have also downloaded the installer for HJTInstall but as soon as I double click to install the program the blue screen come on again.

Any help would be very much apperciated as this thing is really slowing my cpu down/crippling it.

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#2 boopme


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Posted 27 July 2009 - 02:07 PM

Hello let's run these.. Right click on the desktop icons after you've made them, select Run as Administrator.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Next Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Not this >>> SSDT
Stealth Objects
Hidden Services

Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High
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