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Computer Acting Strange


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#1 jsieve

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Posted 27 July 2009 - 09:24 AM

Ok, so I know a little bit about computers, but I wouldn't say I'm an expert or anything, so detailed instructions would be helpful when responding to this, and thanks for the help. Here's what's going on. When I open firefox my home page defaults to 28yoog.com. I googled the problem and removed a program I found in the change or delete programs on my hard drive. After I removed the program the home page was able to be set back to google. I logged off and when I got back on 28yoog was back. Also, I'm getting slower than normal responses when starting up and opening up a web browser. I go into %temp% from the run command and clean my catche about once a week, and I've gone into msconfig and shut down everything I don't need, but it's taking a good 20 seconds for an internet page to load from the time I click the firefox icon. Once on firefox I can navigate pretty quickly, it's just when I first start it up. There are other things that happen like programs not working properly etc. But the slow startup and 28yoog are the biggest problems I'm having. I'm working with Windows XP and I use Zone Alarm firewall protection and AVG antivirus (both need to be updated). Any help would be great. A co-worker recommended your site and told me a scan of my computer could be run that much more thorough than a ZoneAlarm virus scan and you could tell me what to remove. Again, thanks for your help, it's much appreciated.

Joe

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#2 boopme

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Posted 27 July 2009 - 09:53 AM

Hello and welcome. Let's start here, please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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