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Infected with something causing XP machine to reboot


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3 replies to this topic

#1 LCL-Dublin

LCL-Dublin

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Posted 27 July 2009 - 06:59 AM

Hi All,
Its my first time to post, so apologies if in the wrong place, please advise accordingly.

I have an XP Professional PC that boots ok in Safe mode, and when boots normally i get the winlogon.exe - application error "The instruction at 'address' referenced memory at 'address'. The memory could not be written. Click OK or Cancel" If i do either the PC immediately reboot.

I suspect that it is infected with something - but i dont know what. The user has been installing different AV products and may have caused some errors.

below is the output from dds.scr

DDS (Ver_09-06-26.01) - NTFSx86
Run by IHyland at 12:16:34.54 on 27/07/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2039.1512 [GMT 1:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
c:\program files\java\j2re1.4.2_01\bin\jusched.exe
c:\program files\roxio\easy media creator 7\drag to disc\drgtodsc.exe
c:\program files\common files\real\update_ob\realsched.exe
c:\program files\hp\hpcoretech\hpcmpmgr.exe
c:\program files\hp\hp software update\hpwuschd2.exe
c:\program files\quicktime\qttask.exe
c:\program files\itunes\ituneshelper.exe
c:\windows\system32\ctfmon.exe
c:\program files\google\googletoolbarnotifier\googletoolbarnotifier.exe
c:\program files\microsoft activesync\wcescomm.exe
c:\program files\windows live\messenger\msnmsgr.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
c:\program files\hp\digital imaging\bin\hpqtra08.exe
c:\program files\hp\digital imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
c:\program files\mozilla firefox\firefox.exe
c:\documents and settings\ihyland\desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://2003server/
uSearch Bar = hxxp://go.compaq.com/1Q00CDT/0409/bl8.asp
mSearch Bar = hxxp://go.compaq.com/1Q00CDT/0409/bl8.asp
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: IEEventObj Class: {a69dd619-0385-4347-801d-781c09701bf2} - c:\program files\autodesk\autodesk dwf writer\dwf addin\DWFIEAddin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.15642\swg.dll
BHO: Adobe PDF Reader Link Helper: {b42bf63c-5354-4c5c-a789-66efeec5e1b0} - c:\windows\system32\AcroIEHelpe.dll
BHO: Autodesk DWF: {c363e0f4-1d07-4ffb-a69f-bb7d3f4e70a5} - c:\program files\autodesk\autodesk dwf writer\dwf addin\DWFIEAddin.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
TB: Autodesk DWF: {c363e0f4-1d07-4ffb-a69f-bb7d3f4e70a5} - c:\program files\autodesk\autodesk dwf writer\dwf addin\DWFIEAddin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
mRun: [SunJavaUpdateSched] c:\program files\java\j2re1.4.2_01\bin\jusched.exe
mRun: [srmclean] c:\cpqs\scom\srmclean.exe
mRun: [SetRefresh] c:\program files\compaq\setrefresh\SetRefresh.exe
mRun: [RoxioDragToDisc] "c:\program files\roxio\easy media creator 7\drag to disc\DrgToDsc.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [MVS Splash] %MVSDIR%\DesktopUI\Splash.exe
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
uPolicies-explorer: DisablePersonalDirChange = 1 (0x1)
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: //about.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Update.htm/
Trusted Zone: mcafee.com\*
Trusted Zone: mcafeeasap.com\betavscan
Trusted Zone: mcafeeasap.com\vs
Trusted Zone: mcafeeasap.com\www
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www1.snapfish.com/SnapfishActivia.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/interim/ractrl.cab?lmi=100
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: myrm - {4D034FC3-013F-4b95-B544-44D49ABE3E76} - c:\program files\mcafee\managed virusscan\agent\MyRmProt5.0.0.531.dll
Notify: igfxcui - igfxsrvc.dll
Notify: PCANotify - PCANotify.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\ihyland\applic~1\mozilla\firefox\profiles\5lc3ehbu.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.westgrovehotel.com/
FF - plugin: c:\program files\java\j2re1.4.2_01\bin\NPJava11.dll
FF - plugin: c:\program files\java\j2re1.4.2_01\bin\NPJava12.dll
FF - plugin: c:\program files\java\j2re1.4.2_01\bin\NPJava13.dll
FF - plugin: c:\program files\java\j2re1.4.2_01\bin\NPJava14.dll
FF - plugin: c:\program files\java\j2re1.4.2_01\bin\NPJava32.dll
FF - plugin: c:\program files\java\j2re1.4.2_01\bin\NPJPI142_01.dll
FF - plugin: c:\program files\java\j2re1.4.2_01\bin\NPOJI610.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

============= SERVICES / DRIVERS ===============

R1 AW_HOST;AW_HOST;c:\windows\system32\drivers\AW_HOST5.sys [2003-5-5 24365]
R1 awlegacy;awlegacy;c:\windows\system32\drivers\AWLEGACY.sys [2003-4-21 10901]
R2 awhost32;pcAnywhere Host Service;c:\program files\symantec\pcanywhere\awhost32.exe [2003-5-29 106496]
R2 myAgtSvc;McAfee Virus and Spyware Protection Service;c:\program files\mcafee\managed virusscan\agent\myAgtSvc.exe [2009-7-24 282824]

=============== Created Last 30 ================

2009-07-24 15:04 <DIR> --d----- c:\program files\McAfee
2009-07-24 14:50 42 a------- c:\windows\system32\urhtps.dat
2009-07-16 10:58 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-07-10 18:49 664 a------- c:\windows\system32\d3d9caps.dat
2009-07-10 17:25 <DIR> --d----- c:\windows\All Users
2009-07-09 16:46 <DIR> --d----- c:\program files\CrossLoop
2009-07-09 15:17 191,768 a------- c:\windows\system32\AcroIEHelpe.dll
2009-07-09 13:45 112 a------- c:\windows\system32\srvblck2.tmp
2009-07-09 13:45 <DIR> --d----- c:\windows\system32\xmldm
2009-07-09 13:45 <DIR> --d----- c:\windows\system32\cock
2009-07-09 13:38 <DIR> --d----- c:\windows\system32\UAs
2009-07-08 19:07 6,394 a------- c:\windows\system32\krncode.dat
2009-07-08 19:07 993,792 a------- c:\windows\system32\nsysk.ini
2009-07-08 19:07 989,696 a------- c:\windows\system32\osysk.dat
2009-07-08 19:07 21,504 a------- c:\windows\system32\nsysp.ini
2009-07-08 19:07 20,065 a------- c:\windows\system32\wincode.dat
2009-07-08 19:07 17,408 a------- c:\windows\system32\osysp.dat
2009-07-08 19:07 1,575 a------- c:\windows\system32\pwrcode.dat
2009-07-08 19:07 831,488 a------- c:\windows\system32\nsysw.ini
2009-07-08 19:07 827,392 a------- c:\windows\system32\osysw.dat
2009-07-08 19:07 43,208 a------- c:\windows\system32\shifld2.old

==================== Find3M ====================

2009-07-20 15:18 21,504 a------- c:\windows\system32\powrprof.dll
2009-07-20 15:18 993,792 a------- c:\windows\system32\dllcache\kernel32.dll
2009-07-20 15:18 1,323 a------- c:\documents and settings\ihyland\KERNEL32.dll
2009-07-20 15:18 831,488 a------- c:\windows\system32\wininet.dll
2009-07-20 15:18 831,488 a------- c:\windows\system32\dllcache\wininet.dll
2009-07-16 08:57 21,504 a------- c:\windows\system32\sysp.tmp
2009-07-16 08:57 993,792 a------- c:\windows\system32\sysk.tmp
2009-07-16 08:57 831,488 a------- c:\windows\system32\sysw.tmp
2009-06-16 15:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 15:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-16 15:36 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 15:36 81,920 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-03 20:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-06-03 20:09 1,291,264 -------- c:\windows\system32\dllcache\quartz.dll
2009-05-19 18:21 87,447 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-05-07 16:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-07 16:32 345,600 -------- c:\windows\system32\dllcache\localspl.dll
2009-04-29 05:56 233,472 -------- c:\windows\system32\dllcache\webcheck.dll
2009-04-29 05:56 1,159,680 -------- c:\windows\system32\dllcache\urlmon.dll
2009-04-29 05:56 671,232 -------- c:\windows\system32\dllcache\mstime.dll
2009-04-29 05:56 105,984 -------- c:\windows\system32\dllcache\url.dll
2009-04-29 05:56 102,912 -------- c:\windows\system32\dllcache\occache.dll
2009-04-29 05:56 44,544 -------- c:\windows\system32\dllcache\pngfilt.dll
2009-04-29 05:56 3,596,288 -------- c:\windows\system32\dllcache\mshtml.dll
2009-04-29 05:56 477,696 -------- c:\windows\system32\dllcache\mshtmled.dll
2009-04-29 05:56 193,024 -------- c:\windows\system32\dllcache\msrating.dll

============= FINISH: 12:17:11.48 ===============

Attached Files



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#2 Shannon2012

Shannon2012

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Posted 05 August 2009 - 12:47 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Shannon

#3 LCL-Dublin

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Posted 06 August 2009 - 08:09 AM

Thanks Shannon,
I couldn't wait for reply as PC needed to be back in service.
For info though - error occured after MS updates automatically applied.
Corporate version of McAfee had expired - now renewed.
System Restore was unavailable even though it was previously enabled.
I ended up doing a repair install from the XP disk and disabling automatic updates.
I will have access to this pc at another time when i will apply updates in orderly fashion to recreate error, and will post back with update.


Paddy

#4 teacup61

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Posted 06 August 2009 - 03:11 PM

Thanks for letting us know. :thumbup2:

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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