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new computor running alot slower


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#1 justjeff0331

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Posted 27 July 2009 - 01:42 AM

After working with this web site for many years now and had many of my computers fixed I have complete and total confidence in what you do, and am always telling others about this site and how easy and free it is, it they chose to listen or not is up to them. But this is one of my best friends I have in this world and even have my own user account on their/this new computer and like most thinking this is new and they paid for the "deluxe" Norton blah blah security kit and all that nothing should go wrong and be smooth sailing, well as we all know that just doesn’t happen so now 6 months or so down the road the thing runs like a Pentium 1 on dial-up. Knowing what my Hijack this reports looked like on a good clean running computer or being about a 1/3 or so of my moniter,25 or 30 lines, I downloaded Hijack this and ran a scan and as I suspected it was huge at least 2 1/2 full pages worth hundreds of lines, and I know most of that stuff shouldn’t be there, and that is where I stopped because I am not a expert, just smart enough to let you the experts tell me what I need to do step by step, which you guys do beautifully. Not sure what info you need but it is a new computer running Vista, Norton 360 and I am sure all the Microsoft update crap

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#2 Budapest

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Posted 27 July 2009 - 01:45 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 justjeff0331

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Posted 02 August 2009 - 03:34 PM

Malwarebytes' Anti-Malware 1.39
Database version: 2547
Windows 6.0.6001 Service Pack 1

8/2/2009 1:31:57 PM
mbam-log-2009-08-02 (13-31-57).txt

Scan type: Quick Scan
Objects scanned: 115940
Time elapsed: 3 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Budapest

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Posted 02 August 2009 - 04:34 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 justjeff0331

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Posted 15 August 2009 - 01:36 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/14/2009 at 11:17 PM

Application Version : 4.27.1002

Core Rules Database Version : 4040
Trace Rules Database Version: 1980

Scan type : Complete Scan
Total Scan Time : 01:07:07

Memory items scanned : 134
Memory threats detected : 0
Registry items scanned : 6237
Registry threats detected : 0
File items scanned : 196222
File threats detected : 57

Adware.Tracking Cookie
C:\Users\Jack.MooringMyers-PC\AppData\Roaming\Microsoft\Windows\Cookies\Low\jack@atdmt[1].txt
C:\Users\Jack.MooringMyers-PC\AppData\Roaming\Microsoft\Windows\Cookies\Low\jack@msnportal.112.2o7[1].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@ad.yieldmanager[1].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@advertising[1].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@apmebf[1].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@atdmt[2].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@doubleclick[1].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@imrworldwide[2].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@interclick[1].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@media6degrees[1].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@mediaplex[2].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@richmedia.yahoo[1].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@socialmedia[2].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@specificmedia[1].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@www.googleadservices[1].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@www.googleadservices[2].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@www.googleadservices[3].txt
C:\Users\jeff\AppData\Roaming\Microsoft\Windows\Cookies\Low\jeff@www.googleadservices[4].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@2o7[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@a1.interclick[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@ad.yieldmanager[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@adinterax[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@adlegend[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@adopt.euroclick[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@adopt.specificclick[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@adrevolver[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@ads.pointroll[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@advertising[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@at.atwola[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@atdmt[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@bs.serving-sys[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@casalemedia[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@cdn4.specificclick[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@collective-media[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@doubleclick[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@dynamic.media.adrevolver[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@fastclick[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@insightexpressai[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@interclick[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@media.adrevolver[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@media6degrees[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@mediaplex[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@network.realmedia[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@overture[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@questionmarket[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@realmedia[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@richmedia.yahoo[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@serving-sys[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@sexrotica[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@specificclick[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@specificmedia[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@tacoda[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@tradedoubler[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@trafficmp[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@tribalfusion[2].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@viacom.adbureau[1].txt
C:\Users\Tricia\AppData\Roaming\Microsoft\Windows\Cookies\Low\tricia@zedo[1].txt

#6 Budapest

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Posted 15 August 2009 - 04:16 PM

Any improvement?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 justjeff0331

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Posted 15 August 2009 - 06:26 PM

seems to be...wondering if you could take a look at the hi-jack this log, while there might not be any "bad" stuff there I think for sure there is alot of un-needed things on there for sure.

#8 Budapest

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Posted 16 August 2009 - 03:00 AM

We have a rule here that HJT logs can only be posted in the HJT forum. So if you want it reviewed you need to start a new topic there:

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 justjeff0331

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Posted 16 August 2009 - 07:06 AM

woops my bad, but as always you guys (you) did a great job thank you!

#10 DaChew

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Posted 16 August 2009 - 07:14 AM

I would suggest posting in the Vista forum first and see if the slowness could be addressed there, the HJT forum is extremely backed up and there are other programs besides HJT for analyzing such problems.
Chewy

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#11 Orange Blossom

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Posted 16 August 2009 - 10:55 AM

Hello justjeff0331,

Agreed. The HiJack This forum focuses on malware removal, and there are many other causes of slowness besides malware. If those other causes are ruled out, you will receive explicit instructions for posting in the HiJack This forum.

Here is a link to a trouble-shooting guide for slow computers: http://www.bleepingcomputer.com/forums/t/44693/slow-computer/

Orange Blossom :thumbsup:
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