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#1 Abajaba

Abajaba

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Posted 26 July 2009 - 05:52 PM

I posted a message about this a week ago and there have been over 30 views of that post with zero responses. Could someone take a look at this and help us out PLEASE!!!!!

I have not ben able to do anything with the computer because I was told to not touch anything until someone responds. No response means the computer is getting worse. HHEEEELLLLLPPPPPPP!!!!!!!!!!!!!

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#2 Orange Blossom

Orange Blossom

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Posted 28 July 2009 - 12:30 AM

Hello Abajaba,

I understand your frustration. Please note that the number of views includes everyone who looks at the topic: guests, folks looking for a solution, and many others.

Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have over 500 unanswered topics, the oldest dated Sat July 18, 2009 12:08 am Eastern Daylight Savings time in the U.S.A. Your HiJack This topic is dated July 19, 2009, 3:51 PM using the same time zone.

Our volunteer HJT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take a while longer to get a response but your log will be reviewed and answered as soon as possible.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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