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Serious lagging..Programs freezing, IE freezing


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24 replies to this topic

#1 cantes903

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Posted 26 July 2009 - 05:38 PM

During the last few days..maybe a little longer, my computer has been sluggish or just plain slow! I'm having a problem with programs and IE or Firefox freezing as well. AVG was run in safe mode and there wasn't much there. Plus it didn't help the problem any. I recently reformatted and reinstalled XP on this system due to a bad virus. None of the anti-virus programs I ran afterward found any problems. Now tho, I can't run TrendMicro Housecall online. It gets to the point of saying it's opening the program and it just runs and runs with no progress. CWShredder found nothing during it's scan. As far as I can guess, it's either a virus somewhere that I havent found or some program hogging serious resources. I'd appreciate any help!
Always look beyond the obvious

take care-
Christy

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#2 rigel

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Posted 26 July 2009 - 08:03 PM

Lets take a look :flowers:

Welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Christy A

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Posted 27 July 2009 - 08:59 PM

Rigel-

Thanks for your reply! I have changed my user name so I AM the original poster of this topic. For some reason it wouldn't let me post a reply. Anyway, I ran Malware and am pasting the log in. It found like 5 things so I had it remove them all.

Malwarebytes' Anti-Malware 1.39
Database version: 2515
Windows 5.1.2600 Service Pack 3

7/27/2009 9:07:28 PM
mbam-log-2009-07-27 (21-07-27).txt

Scan type: Quick Scan
Objects scanned: 94944
Time elapsed: 12 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Cognac (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ColdWare (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{783AF354-B514-42d6-970E-3E8BF0A5279C}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
thanks in advance for your help!

Christy
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#4 rigel

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Posted 27 July 2009 - 09:50 PM

I can have an admin look at the other login if you would rather use it. Just let me know.

Good! Our next step is Dr.Web

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Christy A

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Posted 28 July 2009 - 12:06 PM

I hope this is what you want..I ran Dr Web and this is the report I got:

autorun.inf;i:;Probably Win32.HLLW.Autoruner.corrupted;Moved.;
thanks in advance for your help!

Christy
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#6 rigel

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Posted 28 July 2009 - 12:27 PM

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Christy A

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Posted 28 July 2009 - 01:26 PM

There were no items marked to remove.


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 7/28/2009 at 13:52:50 PM
User "Antes" on computer "ANTES-FAMILY"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Documents and Settings\Antes\Desktop\cureit.exe
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temporary Internet Files\Content.IE5\JPNH0N9S\1c2d-bb95f-dbad4-5ea68;fpbn=1;fpb=693231137;ns=0;url=http___www.majorgeeks.com_Dr.Web_CureIT_d4783.html;ref=http___www.bleepingcomputer.com_forums_topic244684[1].gif
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temporary Internet Files\Content.IE5\31BUKSSR\e75d95abcde8f88163d;ref=;ce=1;je=1;sr=1024x768x32;dc=4a541c2d-bb95f-dbad4-5ea68;dg=P4998-W-MS-8;dst=1;et=1248762891984;tzo=240;a=p-fdwEfW0hIeH9U;tags=729.1318[1].gif
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temporary Internet Files\Content.IE5\31BUKSSR\Dr.Web_CureIT_d4783.html;ce=1;je=1;sr=1024x768x32;dc=4a541c2d-bb95f-dbad4-5ea68;dg=P4998-W-MS-8;dst=1;et=1248762873500;tzo=240;a=p-fdwEfW0hIeH9U;tags=729.1318[1].gif
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temporary Internet Files\Content.IE5\67DB2ZAE\693231137;ns=0;url=http___majorgeeks.com_downloadget.php_id=4783&file=1&evp=ef9669e4f16e6e75d95abcde8f88163d;ref=http___www.majorgeeks.com_Dr.Web_CureIT_d4783[1].gif
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temporary Internet Files\Content.IE5\JLA96KR7\_Anti-Rootkit_d5238.html;ce=1;je=1;sr=1024x768x32;dc=4a541c2d-bb95f-dbad4-5ea68;dg=P4998-W-MS-8;dst=1;et=1248803076890;tzo=240;a=p-fdwEfW0hIeH9U;tags=729.1318[1].gif
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temporary Internet Files\Content.IE5\JPNH0N9S\launch[1].exe
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temporary Internet Files\Content.IE5\JLA96KR7\c2d-bb95f-dbad4-5ea68;fpbn=1;fpb=1978310726;ns=0;url=http___www.majorgeeks.com_Sophos_Anti-Rootkit_d5238.html;ref=http___www.bleepingcomputer.com_forums_index[1].gif
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temporary Internet Files\Content.IE5\FUR839JW\726;ns=0;url=http___majorgeeks.com_downloadget.php_id=5238&file=1&evp=ef91728d8069a2ba4b61668e051faa90;ref=http___www.majorgeeks.com_Sophos_Anti-Rootkit_d5238[1].gif
Hidden: file C:\RECYCLER\S-1-5-21-1220945662-1637723038-682003330-1003\Dc237.exe
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temporary Internet Files\Content.IE5\FUR839JW\Gf4ECkPDBpQ-%2FJ%3D1248803421315877%2FK%3Dw2U4S3U_RrCXgtY7MAymUQ%2FA%3D5761137%2FR%3D0%2F_%24%2Chttp%3A%2F%2Fus.mc1118.mail.yahoo.com%2Fmc%2Fmd[1].php%3Fen%3Dcp1252
Hidden: file C:\Program Files\MSN\MSNCoreFiles\Install\MSN9Components\Msncli.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\PureHiddenSetup.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\avg_ipw_stf_en_85_386a1586.exe
Hidden: file C:\WINDOWS\system32\mfc71.dll
Hidden: file C:\WINDOWS\system32\spool\drivers\w32x86\lexmark_3500_4500_se858e\lxdiwavs.exe
Hidden: file C:\Documents and Settings\Antes\Desktop\temp\Lost Fortunes.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\erunt-setup_2.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\RealCrimesTheUnicornKillerSetup.exe
Hidden: file C:\Program Files\ERUNT\ERUNT.EXE
Hidden: file C:\Program Files\ERUNT\NTREGOPT.EXE
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\ScienceGirlsSetup_2.exe
Hidden: file C:\WINDOWS\Downloaded Program Files\FP_AX_CAB_INSTALLER.exe
Hidden: file C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\ScienceGirlsSetup.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\revosetup.exe
Hidden: file C:\Program Files\VS Revo Group\Revo Uninstaller\revouninstaller.exe
Hidden: file C:\Program Files\VS Revo Group\Revo Uninstaller\uninst.exe
Hidden: file C:\WINDOWS\Downloaded Program Files\Housecall_ActiveX.dll
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\setup.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\KurosSetup.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\SeasonMatch2Setup.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\FaerieSolitaireSetup.exe
Hidden: file C:\Documents and Settings\All Users\Application Data\avg8\update\backup\avgcorex.dll
Hidden: file C:\WINDOWS\ERDNT\7-8-2009\ERDNT.EXE
Hidden: file C:\WINDOWS\$NtServicePackUninstall$\xpsp2res.dll
Hidden: file C:\WINDOWS\$NtServicePackUninstall$\dpcdll.dll
Hidden: file C:\WINDOWS\$NtServicePackUninstall$\sprb040d.dll
Hidden: file C:\WINDOWS\$NtServicePackUninstall$\sprb0401.dll
Hidden: file C:\WINDOWS\ServicePackFiles\i386\kperdpc.dll
Hidden: file C:\WINDOWS\ServicePackFiles\i386\msncli.exe
Hidden: file C:\WINDOWS\ServicePackFiles\i386\ipevldpc.dll
Hidden: file C:\WINDOWS\ServicePackFiles\i386\kprodpc.dll
Hidden: file C:\WINDOWS\ServicePackFiles\i386\ipseldpc.dll
Hidden: file C:\WINDOWS\ServicePackFiles\i386\isdpc.dll
Hidden: file C:\WINDOWS\ServicePackFiles\i386\knperdpc.dll
Hidden: file C:\WINDOWS\ServicePackFiles\i386\knprodpc.dll
Hidden: file C:\WINDOWS\ServicePackFiles\i386\isendpc.dll
Hidden: file C:\WINDOWS\ServicePackFiles\i386\sprb040d.dll
Hidden: file C:\WINDOWS\ServicePackFiles\i386\sprb0401.dll
Hidden: file C:\WINDOWS\system32\mui\0401\xpsp2res.dll
Hidden: file C:\WINDOWS\system32\mui\040D\xpsp2res.dll
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\TFC.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\mbam-setup.exe
Hidden: file C:\Program Files\Lexmark 3500-4500 Series\Drivers\COMMON\ENGLISH\lxdiwavs.exe
Hidden: file C:\WINDOWS\system32\spool\drivers\w32x86\3\lxdiwavs.exe
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temp\672a225a-aac2-4341-a997-0e79a03f7d5a\daas_s.dll
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\RobbieUnforgettableAdventuresSetup.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\Holly2MagicLandSetup.exe
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temp\OnlineScanner\updates\hydrawin\fsecr32.dll
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\MandragoraSetup.exe
Hidden: file C:\Program Files\AnswersThatWork\Troubleshooter\Tut_updater.exe
Hidden: file C:\Program Files\AnswersThatWork\Troubleshooter\UltimateTroubleshooter.exe
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mbam-dor.exe
Hidden: file C:\Program Files\Robbie Unforgettable Adventures\hge.dll
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\BilboTheFourCornersoftheWorldSetup.exe
Hidden: file C:\Program Files\Pure Hidden\PHv2.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\jZipV1.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\bfginstaller_s1_l1.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\AmazingHeistsDillingerSetup.exe
Hidden: file C:\Program Files\Margrave Manor 2 - The Lost Ship\Margrave Manor 2.exe
Hidden: file C:\Program Files\Margrave Manor 2 - The Lost Ship\rbntkzj.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\GHOSTChroniclesPhantomRenaissanceFaireSetup.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\invisiblebrowsing.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\BitTorrent-6.0.1-Bundle.exe
Hidden: file C:\Program Files\BitTorrent\bittorrent.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\GoogleToolbarInstaller_en32_signed.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\JessicasCupcakeCafeSetup.exe
Hidden: file C:\Program Files\WinUtilities\update\wuupdate.EXE
Hidden: file C:\Program Files\Jessicas Cupcake Cafe\Jessicas Cupcake Cafe.exe
Hidden: file C:\Documents and Settings\Antes\Local Settings\Application Data\Microsoft\MSNe\msnersrc.dll
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temp\utt17.tmp.exe
Hidden: file C:\Program Files\Nick Jr. Arcade\Diego's Dinosaur Rescue\Diego's Dinosaur Rescue.exe
Hidden: file C:\Program Files\Nick Jr. Arcade\Diego's Dinosaur Rescue\product\GO Diego GO! Dinosaur Rescue.exe
Hidden: file C:\Program Files\MSN\Toolbar\3.0.1303.0\msnersrc.dll
Hidden: file C:\Program Files\Nick Jr. Arcade\Backyardigans Mission to Mars\Backyardigans Mission to Mars.exe
Hidden: file C:\Program Files\Nick Jr. Arcade\Backyardigans Mission to Mars\product\main.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\hideipng.exe
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temp\94b1e8e8-3efe-4b31-93bd-675a710a3ed9\daas_s.dll
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\HideIPSetup.exe
Hidden: file C:\Program Files\ProxyWay\proxyway.exe
Hidden: file C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temporary Internet Files\Content.IE5\M3VNYCOD\BnAzIxNDIxNDQ0MTQEcGxfcwN4Vlh1ajRrSXgzVEdCSGdxMFJZNV9wBHBscl9zAzdLdWVqcTQ4b000NktKMnlja2k1RE0EcmQDdHYueWFob28uY29tBHNlYwNwYgRzaWQDBHNsawNwczAEdmlkAzE0MjI0NDEw[1].gif
Hidden: file C:\Program Files\Aquapolis\Aquapolis\Aquapolis.exe
Hidden: file C:\Program Files\Holiday Story\Believe in Sandy - Holiday Story\zxxcbjn.exe
Hidden: file C:\Program Files\Holiday Story\Believe in Sandy - Holiday Story\Uninstall.exe
Hidden: file C:\Program Files\Games\Continental Cafe\Continental_Cafe.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\install_flash_player.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\install_flash_player.exe
Hidden: file C:\WINDOWS\system32\Macromed\Flash\uninstall_plugin.exe
Hidden: file C:\Documents and Settings\Antes\My Documents\Downloads\Programs\JanesZooSetup.exe
Hidden: file C:\Program Files\InstallShield Installation Information\{A9E27FF5-6294-46A8-B8FD-77B1DECA3021}\ISSetup.dll
Hidden: file C:\Program Files\AntiqueShop\AntiqueShop.exe
Hidden: file C:\Documents and Settings\Antes\Local Settings\Temp\ask_setup.exe
Info: Starting disk scan of I: (FAT).
Hidden: file I:\hp\patches\44WW1NXX\files\SandR.exe
Stopped logging on 7/28/2009 at 14:23:59 PM
thanks in advance for your help!

Christy
__________________________________________________________________________

Always look beyond the obvious.... Posted Image

#8 rigel

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Posted 28 July 2009 - 03:11 PM

I don't see any rootkits and that is good, but we still need to find the baddies.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 Christy A

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Posted 28 July 2009 - 09:08 PM

I ran SUPERAntiSypware and it found 6 things. I had it remove them. I went to get the log and there is nothing there. So, sorry but I have no log! Not sure why...
thanks in advance for your help!

Christy
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Always look beyond the obvious.... Posted Image

#10 rigel

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Posted 28 July 2009 - 09:56 PM

Now for a scan with Dr.Web...

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 Christy A

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Posted 30 July 2009 - 12:31 AM

Sorry it took me so long to get back to you. We had storms come through and I had to restart the Dr.Web CureIt scan three times cuz of power outages. lol, it sucked! Anyway, the can finished and said it didn't find anything so there is no log to post.
thanks in advance for your help!

Christy
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Always look beyond the obvious.... Posted Image

#12 rigel

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Posted 30 July 2009 - 06:39 AM

That is good news. Please update and rerun Malwarenytes and post the new log.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 Christy A

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Posted 30 July 2009 - 09:03 PM

Malwarebytes found 1 item which it cleaned.

Malwarebytes' Anti-Malware 1.39
Database version: 2533
Windows 5.1.2600 Service Pack 3

7/30/2009 10:00:41 PM
mbam-log-2009-07-30 (22-00-41).txt

Scan type: Quick Scan
Objects scanned: 94985
Time elapsed: 18 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users\Application Data\Microsoft\Media Index (Rogue.SmartProtector) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)
thanks in advance for your help!

Christy
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Always look beyond the obvious.... Posted Image

#14 rigel

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Posted 30 July 2009 - 09:17 PM

Ok... we still have some work to do.

Please rerun SuperAntiSpyware and post the results

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#15 Christy A

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Posted 30 July 2009 - 10:37 PM

Here's the log for SuperAntiSpyware...I'm about to do the other now.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/30/2009 at 11:13 PM

Application Version : 4.27.1000

Core Rules Database Version : 4030
Trace Rules Database Version: 1970

Scan type : Complete Scan
Total Scan Time : 00:22:39

Memory items scanned : 234
Memory threats detected : 0
Registry items scanned : 4171
Registry threats detected : 0
File items scanned : 16987
File threats detected : 73

Adware.Tracking Cookie
C:\Documents and Settings\Antes\Cookies\antes@adserver.seedpeer[2].txt
C:\Documents and Settings\Antes\Cookies\antes@adserve.gossipgirls[1].txt
C:\Documents and Settings\Antes\Cookies\antes@ez-tracks[1].txt
C:\Documents and Settings\Antes\Cookies\antes@casalemedia[2].txt
C:\Documents and Settings\Antes\Cookies\antes@apmebf[1].txt
C:\Documents and Settings\Antes\Cookies\antes@tribalfusion[1].txt
C:\Documents and Settings\Antes\Cookies\antes@test.koadserver[1].txt
C:\Documents and Settings\Antes\Cookies\antes@cdn4.specificclick[2].txt
C:\Documents and Settings\Antes\Cookies\antes@realmedia[2].txt
C:\Documents and Settings\Antes\Cookies\antes@serving-sys[2].txt
C:\Documents and Settings\Antes\Cookies\antes@fastclick[1].txt
C:\Documents and Settings\Antes\Cookies\antes@tracking.realtor[1].txt
C:\Documents and Settings\Antes\Cookies\antes@overture[2].txt
C:\Documents and Settings\Antes\Cookies\antes@media6degrees[1].txt
C:\Documents and Settings\Antes\Cookies\antes@ads.addynamix[2].txt
C:\Documents and Settings\Antes\Cookies\antes@www.mediafire[1].txt
C:\Documents and Settings\Antes\Cookies\antes@videoegg.adbureau[1].txt
C:\Documents and Settings\Antes\Cookies\antes@ads.nascar[1].txt
C:\Documents and Settings\Antes\Cookies\antes@mediaplex[1].txt
C:\Documents and Settings\Antes\Cookies\antes@bs.serving-sys[1].txt
C:\Documents and Settings\Antes\Cookies\antes@kontera[2].txt
C:\Documents and Settings\Antes\Cookies\antes@richmedia.yahoo[2].txt
C:\Documents and Settings\Antes\Cookies\antes@thumbplay.112.2o7[1].txt
C:\Documents and Settings\Antes\Cookies\antes@bluestreak[1].txt
C:\Documents and Settings\Antes\Cookies\antes@a1.interclick[1].txt
C:\Documents and Settings\Antes\Cookies\antes@avgtechnologies.112.2o7[1].txt
C:\Documents and Settings\Antes\Cookies\antes@ads.us.e-planning[1].txt
C:\Documents and Settings\Antes\Cookies\antes@adserver.adtechus[1].txt
C:\Documents and Settings\Antes\Cookies\antes@us.puretracks[1].txt
C:\Documents and Settings\Antes\Cookies\antes@mediafire[1].txt
C:\Documents and Settings\Antes\Cookies\antes@interclick[2].txt
C:\Documents and Settings\Antes\Cookies\antes@ext-us.bestofmedia[1].txt
C:\Documents and Settings\Antes\Cookies\antes@homestore.122.2o7[1].txt
C:\Documents and Settings\Antes\Cookies\antes@login.tracking101[2].txt
C:\Documents and Settings\Antes\Cookies\antes@ads.pointroll[2].txt
C:\Documents and Settings\Antes\Cookies\antes@2o7[2].txt
C:\Documents and Settings\Antes\Cookies\antes@clickaider[1].txt
C:\Documents and Settings\Antes\Cookies\antes@optimize.indieclick[2].txt
C:\Documents and Settings\Antes\Cookies\antes@myxer.adbureau[2].txt
C:\Documents and Settings\Antes\Cookies\antes@ads.bridgetrack[2].txt
C:\Documents and Settings\Antes\Cookies\antes@adinterax[2].txt
C:\Documents and Settings\Antes\Cookies\antes@insightexpressai[1].txt
C:\Documents and Settings\Antes\Cookies\antes@fulfillment-v4.us.puretracks[1].txt
C:\Documents and Settings\Antes\Cookies\antes@questionmarket[2].txt
C:\Documents and Settings\Antes\Cookies\antes@smartadserver[1].txt
C:\Documents and Settings\Antes\Cookies\antes@puretracks[1].txt
C:\Documents and Settings\Antes\Cookies\antes@statcounter[1].txt
C:\Documents and Settings\Antes\Cookies\antes@electronicarts.112.2o7[1].txt
C:\Documents and Settings\Antes\Cookies\antes@yadro[1].txt
C:\Documents and Settings\Antes\Cookies\antes@atdmt[2].txt
C:\Documents and Settings\Antes\Cookies\antes@1.sharkadnetwork[2].txt
C:\Documents and Settings\Antes\Cookies\antes@www4.addfreestats[1].txt
C:\Documents and Settings\Antes\Cookies\antes@adrevolver[2].txt
C:\Documents and Settings\Antes\Cookies\antes@ads.widgetbucks[1].txt
C:\Documents and Settings\Antes\Cookies\antes@specificmedia[2].txt
C:\Documents and Settings\Antes\Cookies\antes@specificclick[1].txt
C:\Documents and Settings\Antes\Cookies\antes@burstnet[1].txt
C:\Documents and Settings\Antes\Cookies\antes@media.adrevolver[2].txt
C:\Documents and Settings\Antes\Cookies\antes@tacoda[2].txt
C:\Documents and Settings\Antes\Cookies\antes@adbrite[2].txt
C:\Documents and Settings\Antes\Cookies\antes@collective-media[1].txt
C:\Documents and Settings\Antes\Cookies\antes@revsci[2].txt
C:\Documents and Settings\Antes\Cookies\antes@247realmedia[1].txt
C:\Documents and Settings\Antes\Cookies\antes@at.atwola[2].txt
C:\Documents and Settings\Antes\Cookies\antes@advertising[1].txt
C:\Documents and Settings\Antes\Cookies\antes@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Antes\Cookies\antes@xiti[1].txt
C:\Documents and Settings\Antes\Cookies\antes@zedo[1].txt
C:\Documents and Settings\Antes\Cookies\antes@oasn04.247realmedia[2].txt
C:\Documents and Settings\Antes\Cookies\antes@www.ez-tracks[1].txt
C:\Documents and Settings\Antes\Cookies\antes@trafficmp[1].txt
C:\Documents and Settings\Antes\Cookies\antes@clickshift[2].txt
C:\Documents and Settings\Antes\Cookies\antes@ad.yieldmanager[1].txt
thanks in advance for your help!

Christy
__________________________________________________________________________

Always look beyond the obvious.... Posted Image




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