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Infected with unknown malware


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#1 nshe

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Posted 26 July 2009 - 01:56 PM

This computer has been effectively useless for a couple of months. Virus software and windows updates were not kept current, and then something ugly got in there...

I am able to connect to internet (and even update an old version of Norton) but something interferes with web pages being loaded. Something is also interfering with my efforts to update the MBAM definition files.

Using a flash drive I as able to install and run HiJackThis, and then DDS (by downloading from an un-infecting computer, saving on a flash drive, installing and scanning on the bad computer, and then transferring the reports back).

I have attached the "attach.txt" file generated by DDS, and I have pasted in the content of the DDS report below.

Thank you in advance for your guidance.




DDS (Ver_09-06-26.01) - NTFSx86
Run by Deborah Quint at 14:41:36.54 on Sun 07/26/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.204 [GMT -4:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:WINDOWSSystem32Ati2evxx.exe
C:WINDOWSsystem32svchost -k DcomLaunch
svchost.exe
C:WINDOWSSystem32svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:Program FilesLavasoftAd-Awareaawservice.exe
C:WINDOWSsystem32Ati2evxx.exe
C:WINDOWSExplorer.EXE
C:PROGRA~1SYMANT~2VPTray.exe
C:Program FilesVerizonMcciTrayApp.exe
C:Program FilesCommon FilesRealUpdate_OBrealsched.exe
C:Program FilesJavajre6binjusched.exe
C:Program FilesiTunesiTunesHelper.exe
C:WINDOWSSystem32DSentry.exe
C:Program FilesCommon FilesSymantec SharedccApp.exe
C:Program FilesATI TechnologiesATI Control Panelatiptaxx.exe
C:Program FilesApointApoint.exe
C:Program FilesRoxioEasy CD Creator 5DirectCDDirectCD.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesDigital Line DetectDLG.exe
C:Program FilesApointApntex.exe
C:WINDOWSsystem32spoolsv.exe
svchost.exe
C:WINDOWSSystem32basfipm.exe
C:Program FilesCommon FilesSymantec SharedccSetMgr.exe
C:Program FilesSymantec AntiVirusDefWatch.exe
C:Program FilesJavajre6binjqs.exe
C:Program FilesSymantec AntiVirusSavRoam.exe
C:WINDOWSSystem32svchost.exe -k imgsvc
C:Program FilesSymantec AntiVirusRtvscan.exe
C:WINDOWSSystem32WLTRYSVC.EXE
C:Program FilesCanonCALCALMAIN.exe
C:WINDOWSSystem32bcmwltry.exe
C:Program FilesCommon FilesSymantec SharedccEvtMgr.exe
C:Program FilesiPodbiniPodService.exe
C:Program FilesSymantec AntiVirusVPC32.EXE
C:WINDOWSsystem32wuauclt.exe
C:Documents and SettingsDeborah QuintDesktopdds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://www.dell.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://www.dell.com/
uInternet Settings,ProxyServer = http=localhost:7171
uInternet Settings,ProxyOverride = *.local;<local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:program filesadobeacrobat 7.0activexAcroIEHelper.dll
BHO: Verizon Broadband Toolbar: {4e7bd74f-2b8d-469e-8cb0-ab60bb9aae22} - c:progra~1vol_to~1VOL_TO~1.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:program filesjavajre6binjp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:program filesjavajre6libdeployjqsiejqs_plugin.dll
TB: Verizon Broadband Toolbar: {4e7bd74f-2b8d-469e-8cb0-ab60bb9aae22} - c:progra~1vol_to~1VOL_TO~1.DLL
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:windowssystem32ctfmon.exe
uRun: [Picasa Media Detector] c:program filespicasa2PicasaMediaDetector.exe
uRun: [MSMSGS] "c:program filesmessengermsmsgs.exe" /background
mRun: [vptray] c:progra~1symant~2VPTray.exe
mRun: [Verizon_McciTrayApp] c:program filesverizonMcciTrayApp.exe
mRun: [TkBellExe] "c:program filescommon filesrealupdate_obrealsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:program filesjavajre6binjusched.exe"
mRun: [QuickTime Task] "c:program filesquicktimeqttask.exe" -atboottime
mRun: [iTunesHelper] "c:program filesitunesiTunesHelper.exe"
mRun: [DVDSentry] c:windowssystem32DSentry.exe
mRun: [ccApp] "c:program filescommon filessymantec sharedccApp.exe"
mRun: [bascstray] BascsTray.exe
mRun: [ATIPTA] c:program filesati technologiesati control panelatiptaxx.exe
mRun: [ATIModeChange] Ati2mdxx.exe
mRun: [Apoint] c:program filesapointApoint.exe
mRun: [AdaptecDirectCD] "c:program filesroxioeasy cd creator 5directcdDirectCD.exe"
StartupFolder: c:documents and settingsdeborah quintstart menuprogramsstartupPowerReg Scheduler.exe
StartupFolder: c:docume~1alluse~1startm~1programsstartupadober~1.lnk - c:program filesadobeacrobat 7.0readerreader_sl.exe
StartupFolder: c:docume~1alluse~1startm~1programsstartupdigita~1.lnk - c:program filesdigital line detectDLG.exe
StartupFolder: c:docume~1alluse~1startm~1programsstartuphotsyn~1.lnk - c:program filespalmoneHotsync.exe
IE: Add to Google Photos Screensa&ver - c:windowssystem32GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:progra~1micros~2office11EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%Network Diagnosticxpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:program filesmessengermsmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:progra~1micros~2office11REFIEBAR.DLL
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - hxxp://software-dl.real.com/02876ef3a9d35b8a6b20/netzip/RdxIE601.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.4.2/jinstall-1_4_2_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {D30CA0FD-1CA0-11D4-AC78-006008A9A8BC} - hxxp://nav.jhsph.edu/clientinstall/webinst.cab
DPF: {EBC1356E-7D5E-44EC-831D-847882F06FE5} - hxxps://my.jhsph.edu/portal/cds/CGC/en/CSGProxy.cab
Filter: text/html - {a36067d5-e411-41bf-8183-6ea9f5da58f8} -
Notify: AtiExtEvent - Ati2evxx.dll
Notify: NavLogon - c:windowssystem32NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:windowssystem32WPDShServiceObj.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, msansspc.dll

============= SERVICES / DRIVERS ===============

R1 SAVRT;SAVRT;c:program filessymantec antivirussavrt.sys [2004-2-9 301200]
R2 aawservice;Lavasoft Ad-Aware Service;c:program fileslavasoftad-awareaawservice.exe [2008-9-10 611664]
R2 ccEvtMgr;Symantec Event Manager;c:program filescommon filessymantec sharedccEvtMgr.exe [2004-6-9 255096]
R2 ccSetMgr;Symantec Settings Manager;c:program filescommon filessymantec sharedccSetMgr.exe [2004-6-9 242808]
R2 SavRoam;SAVRoam;c:program filessymantec antivirusSavRoam.exe [2004-8-2 173392]
R2 SAVRTPEL;SAVRTPEL;c:program filessymantec antivirusSavrtpel.sys [2004-2-9 37008]
R2 Symantec AntiVirus;Symantec AntiVirus;c:program filessymantec antivirusRtvscan.exe [2004-8-2 1267024]
R3 NAVENG;NAVENG;c:progra~1common~1symant~1virusd~120090726.005naveng.sys [2009-7-26 87888]
R3 NAVEX15;NAVEX15;c:progra~1common~1symant~1virusd~120090726.005navex15.sys [2009-7-26 875728]
S2 nchzosmyz;nchzosmyz;??c:windowssystem32driversxqhcq.sys --> c:windowssystem32driversxqhcq.sys [?]
S3 ccPwdSvc;Symantec Password Validation;c:program filescommon filessymantec sharedccPwdSvc.exe [2004-6-9 87160]

=============== Created Last 30 ================

2009-07-26 14:17 <DIR> --d----- c:program filesTrend Micro

==================== Find3M ====================


============= FINISH: 14:42:17.41 ===============

Attached Files



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#2 Net_Surfer

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Posted 05 August 2009 - 03:57 AM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)

#3 Orange Blossom

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Posted 13 August 2009 - 12:55 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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