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Slow Computer


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13 replies to this topic

#1 bgolf

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Posted 26 July 2009 - 11:37 AM

My computer is running very slow with accessing pages, etc and behavior is not normal. I went to you guys for help the last time it did this and you all fixed the problem so effortlessly and quickly so I am back again. My operating system is Windows XP. Please help?

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#2 Computer Pro

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Posted 26 July 2009 - 12:57 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 chi-chi

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Posted 26 July 2009 - 08:07 PM

I was having the same issue and dont know if you can help two people in the same thread but here is my log below

Malwarebytes' Anti-Malware 1.39
Database version: 2506
Windows 6.0.6001 Service Pack 1

7/26/2009 8:46:36 PM
mbam-log-2009-07-26 (20-46-36).txt

Scan type: Full Scan (C:\|F:\|)
Objects scanned: 138986
Time elapsed: 2 hour(s), 48 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Computer Pro

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Posted 26 July 2009 - 08:11 PM

Chi-Chi, please start your own topic, and I would be glad to help you from there.
Computer Pro

#5 bgolf

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Posted 27 July 2009 - 07:08 AM

Malwarebytes' Anti-Malware 1.26
Database version: 1126
Windows 5.1.2600 Service Pack 3

2009-07-27 8:04:22 AM
mbam-log-2009-07-27 (08-04-22).txt

Scan type: Full Scan (C:\|D:\|G:\|I:\|S:\|Y:\|)
Objects scanned: 118585
Time elapsed: 3 hour(s), 2 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 quietman7

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Posted 27 July 2009 - 08:01 AM

bgolf

Your Malwarebytes Anti-Malware log indicates you are using an older version of MBAM (v1.26) with with an outdated database. Please download and install the most current version (1.39) from here.
You may have to reboot after updating in order to overwrite any "in use" protection module files.

Your database shows 1126. Last I checked it was 2510.

Update the database through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install.Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

Edited by quietman7, 27 July 2009 - 08:11 AM.

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#7 bgolf

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Posted 27 July 2009 - 01:35 PM

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

2009-07-27 2:33:46 PM
mbam-log-2009-07-27 (14-33-46).txt

Scan type: Quick Scan
Objects scanned: 136576
Time elapsed: 52 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{cf46bfb3-2acc-441b-b82b-36b9562c7ff1} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 Computer Pro

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Posted 27 July 2009 - 03:15 PM

Please update malwarebytes by going to the Update tab, and then run a Full scan please
Computer Pro

#9 bgolf

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Posted 27 July 2009 - 09:45 PM

Malwarebytes' Anti-Malware 1.39
Database version: 2515
Windows 5.1.2600 Service Pack 3

2009-07-27 10:43:26 PM
mbam-log-2009-07-27 (22-43-26).txt

Scan type: Full Scan (C:\|D:\|G:\|I:\|S:\|Y:\|)
Objects scanned: 192443
Time elapsed: 2 hour(s), 15 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 DaChew

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Posted 27 July 2009 - 10:02 PM

Please download and run Processexplorer


http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Chewy

No. Try not. Do... or do not. There is no try.

#11 bgolf

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Posted 27 July 2009 - 10:11 PM

Process PID CPU Description Company Name
System Idle Process 0 92.31
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 712 Windows NT Session Manager Microsoft Corporation
csrss.exe 788 1.54 Client Server Runtime Process Microsoft Corporation
winlogon.exe 812 Windows NT Logon Application Microsoft Corporation
services.exe 856 1.54 Services and Controller app Microsoft Corporation
svchost.exe 1032 Generic Host Process for Win32 Services Microsoft Corporation
wmiprvse.exe 1456 WMI Microsoft Corporation
svchost.exe 1096 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1236 Generic Host Process for Win32 Services Microsoft Corporation
wuauclt.exe 2580 Windows Update Automatic Updates Microsoft Corporation
svchost.exe 1288 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1368 Generic Host Process for Win32 Services Microsoft Corporation
lexbces.exE 1720 LexBce Service Lexmark International, Inc.
spoolsv.exe 1748 Spooler SubSystem App Microsoft Corporation
avguard.exe 1800 Antivirus On-Access Service Avira GmbH
svchost.exe 1848 Generic Host Process for Win32 Services Microsoft Corporation
ACLIENT.EXE 508 aclient Altiris, Inc.
sched.exe 592 Antivirus Scheduler Avira GmbH
jqs.exe 1152 Java™ Quick Starter Service Sun Microsystems, Inc.
NicConfigSvc.exe 1620 Internal Network Card Power Management Service Dell Inc.
svchost.exe 1704 Generic Host Process for Win32 Services Microsoft Corporation
alg.exe 1356 Application Layer Gateway Service Microsoft Corporation
iPodService.exe 3132 iPodService Module Apple Computer, Inc.
lsass.exe 868 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1600 Windows Explorer Microsoft Corporation
WLTRAY.EXE 2488 Dell Wireless WLAN Card Wireless Network Tray Applet Dell Inc
quickset.exe 2740 QuickSet Dell Inc
AClntUsr.EXE 2788 AClntUsr - AClient Interactive User Service
UpdaterUI.exe 2804 Common User Interface Network Associates, Inc.
DVDLauncher.exe 2820 CyberLink PowerCinema Resident Program CyberLink Corp.
qttask.exe 3012 QuickTime Task Apple Computer, Inc.
hpztsb10.exe 3040 HP
iTunesHelper.exe 3052 iTunesHelper Module Apple Computer, Inc.
apdproxy.exe 3068 Adobe Photoshop Album Starter Edition 3.0 component Adobe Systems Incorporated
PLAYHO~1.EXE 3080 Playhouse Disney Download Manager Walt Disney Internet Group
avgnt.exe 3180 Antivirus System Tray Tool Avira GmbH
BearShare.exe 3204 1.54 BearShare Free Peers, Inc.
jusched.exe 3212 Java™ Platform SE binary Sun Microsystems, Inc.
hpwuSchd2.exe 3224 hpwuSchd Application Hewlett-Packard
netwaiting.exe 3232
GoogleToolbarNotifier.exe 3424 GoogleToolbarNotifier Google Inc.
ctfmon.exe 3448 CTF Loader Microsoft Corporation
SUPERANTISPYWARE.EXE 3472 SUPERAntiSpyware Application SUPERAntiSpyware.com
BearShare.exe 3512 BearShare MusicLab, LLC
EasyShare.exe 3720 KODAK EasyShare Software
Kodak Software Updater.exe 3760
firefox.exe 588 3.08 Firefox Mozilla Corporation
procexp.exe 2544 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

#12 DaChew

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Posted 27 July 2009 - 11:31 PM

http://www.alexnolan.net/software/sysspec.htm

Download systemspec

Under file and save to csv, paste a report

Edited by DaChew, 27 July 2009 - 11:31 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#13 bgolf

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Posted 28 July 2009 - 10:54 AM

Windows: Microsoft Windows XP Professional 5.1.2600 Service Pack 3
Internet Explorer: 7.0.5730.13
Memory (RAM): 504 MB
CPU Info: Intel® Celeron® M processor 1.60GHz
CPU Speed: 812.0 MHz
Sound card: SigmaTel Audio
Display Adapters: Mobile Intel® 915GM/GMS,910GML Express Chipset Family | Mobile Intel® 915GM/GMS,910GML Express Chipset Family | NetMeeting driver | RDPDD Chained DD
Monitors: 1
Screen Resolution: 1280 X 800 - 32 bit
Network: Network Present
Network Adapters: Dell Wireless 1370 WLAN Mini-PCI Card - Packet Scheduler Miniport | Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
CD / DVD Drives: D: HL-DT-STCDRW/DVD GCC4244
COM Ports: COM3
LPT Ports: NOT Present
Mouse: 5 Button Wheel Mouse Present
Hard Disks: C: 37.2GB
Hard Disks - Free: C: 14.5GB
USB Controllers: 5 host controllers.
Firewire (1394): Not Detected
PCMCIA (Laptops): Not Installed
Manufacturer: Dell Inc.
Product Make: Latitude 120L
AC Power Status: OnLine
BIOS Info: AT/AT COMPATIBLE | 06/29/06 | DELL - 27d6061d
Time Zone: Eastern Standard Time
Battery: High
Motherboard: Dell Inc. 0RJ272
Modem: Conexant HDA D110 MDC V.92 Modem

:

#14 DaChew

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Posted 28 July 2009 - 10:29 PM

That's not much ram for such a heavy load,

http://www.bleepingcomputer.com/forums/t/44694/slow-computer/

http://www.malwareremoval.com/tutorials/runningslowly.php


It wouldn't cost that much to add another 512 megs of ram
Chewy

No. Try not. Do... or do not. There is no try.




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