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Avast deleted alot of files I need...


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#1 cantwaittohateu

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Posted 26 July 2009 - 11:17 AM

So basically, I had a virus which would not let me use MSN or hardley any program (I'm sure it's a virus which acts as a anti-virus or something.) AVG and did not pick up up, nor did my Anti-Spyware program. So my friend told me to download Avast - which I did. And it ended up deleting alot of files that are actually important and now my computer is basiclaly ready for the bin.

It sets up fine, normal - comes to the log in screen - I click the username, put in the password. It takes longer than normal to load and when it comes out there is no taskbar, desktop icons and I cannot click or do anything except 'task manager' but there is nothing I can do to change anything on task manager. Basically, avast has killed my computer totally when it was on it's last legs. Maybe I should have hit 'repair' rather than 'delete all files'.

Anyone know how I can fix this? CD's aren't loading, safe mode isnm't working - basically nothing is working. I know a very little about computers but I'm illiterate enough to go through step by step...

Sorry if I put this in the wrong place.

And this place is awesome haha.

Edited by cantwaittohateu, 26 July 2009 - 11:19 AM.


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#2 zesler

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Posted 26 July 2009 - 11:26 AM

While this doesn't solve everything. You can access your start menu on the task manager by selecting file >run and typing explorer.exe. I don't know about the other issues. Do you have recovery discs for the system?

Edited by Orange Blossom, 26 July 2009 - 12:35 PM.
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#3 Stang777

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Posted 26 July 2009 - 11:37 AM

Even though it will return your viruses, using System Restore to return the computer to the day before you ran Avast might get back your files.

I think it you open up taskmanager, click on file, then new task and type in rstrui.exe you might be able to access System Restore and return to your computer to the way it was before.

If it brings up System Restore, then choose restore my computer to an earlier date, click next, then choose a date, click next and let it do its stuff

Edited by Stang777, 26 July 2009 - 11:39 AM.


#4 cantwaittohateu

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Posted 26 July 2009 - 11:49 AM

Thanks alot guys, I'll try that out when I get home and let you know how it goes.

Thanks again.

#5 Stang777

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Posted 26 July 2009 - 12:21 PM

You are welcome, I hope it works, good luck

#6 Orange Blossom

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Posted 26 July 2009 - 12:37 PM

I am moving this topic to the Am I Infected forum for you.

Orange Blossom :thumbsup:
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#7 cantwaittohateu

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Posted 26 July 2009 - 01:38 PM

Okay, so I'm back on it now. Is tehre anyway I can set this explorer.exe to automatically load up when I turn it on?

Also, my programs are not working (besides internet explorer). What do I do next? Sorry I have no idea.

#8 Stang777

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Posted 26 July 2009 - 01:40 PM

Did you try doing the system restore thing?

#9 cantwaittohateu

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Posted 26 July 2009 - 01:49 PM

Yes, didn't work. It only goes back a few days before because I only managed to get it enabled recently.

#10 Stang777

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Posted 26 July 2009 - 01:59 PM

And one of those days is not for the days before you ran Avast?

#11 cantwaittohateu

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Posted 26 July 2009 - 02:00 PM

Nope, all after I installed it.

#12 Stang777

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Posted 26 July 2009 - 02:07 PM

If you have your Windows CD and can get your system to boot from it by setting the BIOS to boot from CD drive first, try using that to repair your Windows.

I have to leave for the day but someone else will probably come along soon and be able to walk you through that or provide other help.

Sorry I was not able to help

#13 cantwaittohateu

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Posted 26 July 2009 - 02:12 PM

Ah, I don't have the cd, thanks for your time anyway.

I was going to post a HiJack Thsi log aswell but when I tried to open up the dds file an error popped up saying 'cmd' couldn't be found - also after I'm logged in for around 10 minutes I get a message telling me "windows live communications platform has encountered a problem and needs to close".

Edited by cantwaittohateu, 26 July 2009 - 02:14 PM.


#14 Orange Blossom

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Posted 26 July 2009 - 02:16 PM

Hello there,

Can you post the log from AVAST? We need to know what was removed. Also, were the files placed in the Chest or were they actually deleted?

As for the HiJack This etc, we do not analyze those logs in this forum.

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#15 cantwaittohateu

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Posted 26 July 2009 - 02:26 PM

Sure I can, how do I do that though?

And the files are deleted.




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