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no desktop or icons after sdfix


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11 replies to this topic

#1 brute force

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Posted 26 July 2009 - 08:58 AM

i think i screwed something up. i ran malwarebytes and saw that i had the Trojan.tdss infection. i saw this thread in this forum and followed it by using sdfix. note that in this thread there is another link which i followed

http://www.bleepingcomputer.com/forums/t/175748/rootkit-agent-tdss/


but it seems that now i dont get any desktop or icons in normal or safe mode after running sdfix. cant even get you logs i bring up task manager and doesnt seem like anything weird is runnig. just normal stuff.
please help. thanks

Edited by The weatherman, 26 July 2009 - 09:09 AM.
Moved from HJT to a more appropriate forum. Tw


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#2 garmanma

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Posted 26 July 2009 - 07:48 PM

As the warnings in the other thread said " You're better off to reformat"

Right-click on the Task Bar and open Task Manager
In the Applications window, end all running tasks
Start a new task and type explorer.exe
This should bring up the Desktop and you should be able to run some scans
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 brute force

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Posted 26 July 2009 - 09:22 PM

ok, thanks. then what?

#4 brute force

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Posted 27 July 2009 - 10:10 AM

can anyone help. i do not want to format. you guys here are geniuses. i dont believe i would need to format. anytime i had an issue, you guys would be able to solve it. normally i get answers here pretty quickly, but its been slow and i realize that you gods are busy with other issues. is there an affiliate of yours that i can post to so i can get some help soon? thanks again

#5 garmanma

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Posted 27 July 2009 - 05:45 PM

If that got you back to your Desktop than run these and post the logs

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS



ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 brute force

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Posted 27 July 2009 - 07:43 PM

i cant even boot. i get to mup.sys when trying safe mode and it stops at mup.sys

#7 brute force

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Posted 27 July 2009 - 08:42 PM

it seems that in my wait for a response i used the sdfix reg backup to restore. dont know what went wrong

#8 garmanma

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Posted 28 July 2009 - 06:55 PM

So you're good to go then??
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#9 brute force

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Posted 28 July 2009 - 07:16 PM

no. just the opposite. i am stuck at mup.sys. i guess i really screwed this thing up. help

#10 garmanma

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Posted 29 July 2009 - 05:45 PM

Normally, when a computer hangs at mup.sys (Microsoft Unicode Provider) it is not Mup.sys , but actually the next item to load which is causing the problem.
Try removing all PCI cards (with computer unplugged and off. Also note where each came from)
If that does not solve it, disable any onboard (sound card, ethernet , usb) within bios or with motherboard jumper.

Do you have an original Windows CD or recovery CDs?
I'm afraid a reinstall would be your best bet
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 brute force

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Posted 29 July 2009 - 07:33 PM

this is a laptop. cant i reverse sdfix somehow?

#12 brute force

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Posted 30 July 2009 - 09:52 AM

i certainly appreciate all your help, but i think i will post somewhere else. so please do no exert any more energy on this.




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