Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


No browsers except IE will work

  • Please log in to reply
1 reply to this topic

#1 jasonglchu


  • Members
  • 2 posts
  • Local time:12:16 PM

Posted 26 July 2009 - 05:14 AM

hey guys;

I'm on a personal laptop, a Toshiba Satellite L305 running Windows Vista SP1.

I bought the computer about two months ago and, until about two hours ago, I had been using Firefox with no incidents whatsoever. I was browsing the internet this evening when it froze up. I force-quitted firefox.exe via the Task Manager and, as usual, restarted the application.

When I did so, it went through a round of auto-updating at the beginning (I had been running 3.0.11; it updated to 3.0.12, I believe) then, when the browser came up, none of the pages would load, returning a "Problem loading page"/"Unable to connect" message on all the tabs. I have tried to connect to several pages in FF, and none load.

My internet connection is fine - AIM, MSN, and Internet Explorer all work with no problems.

On a hunch, I downloaded Google Chrome and tried to run it - the same error occurred as in Firefox.

Yes, I have checked both the Windows Firewall and Firefox proxy settings. All are fine.

No changes have been made to my wifi, router, or ISP.

I've tried several levels of troubleshooting, all to no avail:

1) Restarted system.
2) Restarted firefox in Safe Mode.
3) Restarted Windows in Safe Mode with Networking
4) System Restored to a point made yesterday; then System Restored to a point made a week ago.
5) Upgraded firefox to the latest version, 3.5.1
6) Downgraded firefox to the last version, 3.5.12
7) Did a complete uninstall of Firefox (all profiles/preferences) and reinstalled to 3.5.1
8) Ran several antivirus/antimalware programs: SUPERantispyware, Malwarebytes' Anti-Malware, and CCleaner.

Googling the problem brings up several hits, but no clear resolution other than suggestions to check the Firewall and Proxy. Any suggestions would be incredibly helpful - I'm on an extended trip overseas, so I can't go to my normal tech support buddies for them to give it the once-over.

Edited by jasonglchu, 26 July 2009 - 05:16 AM.

BC AdBot (Login to Remove)


#2 jasonglchu

  • Topic Starter

  • Members
  • 2 posts
  • Local time:12:16 PM

Posted 26 July 2009 - 05:27 AM

Odd. I just downgraded back to 3.0.11, and it works. Apparently the problem only exists in versions 3.0.12 and 3.5.x.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users