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Seem to be infected with multiple trojans/malware/viruses


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#1 NWPines

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Posted 25 July 2009 - 04:01 PM

Hi there,

A couple days ago, my girlfriend told me her laptop was acting strange.

It's a Dell Inspiron E1505
1.66 GHz Intel CPU; x86
MS Windows XP Home Ed. Service Pack 3 (Build 2600)
She has Comcast high speed and is running McAfee

While browsing the web using IE, a message popped up that she thought was from McAfee stating that the computer was not protected and needed to be updated. She clicked OK. It then told her she needed "Personal Antivirus" and a bunch of pop-ups came up stating there was malware, viruses, etc. This is when she let me know something was wrong. She also said that within the last few weeks while using her Yahoo mail, she would suddenly be re-directed to what looked like a Dell search page. Also, when the computer boots, a message comes up stating that "Google installer has encountered a problem and needs to close" She said she always clicked "Do not send" the error report.

The first thing I did was ran a scan using McAfee. It found the following:
Generic Rootkit.d!rootkit (Trojan) removed
Artemis!8DC942DFF375 (Trojan) quarantined
FakeAlert-DI (Trojan) quarantined
FakeAlert-EL (Trojan) repaired (removed)

I then installed AdAware and ran a scan. it found the following:
Win32.Trojan.Tdss - removed

I have since uninstalled AdAware.

I cannot use IE now, as it crashes immediately upon launch. It was launching, but when I tried to go to any address, it redirected me to a page stating that the computer was infected.

I have installed Malwarebytes using the Chrome browser, but cannot run it. I have tried renaming the program file and the executable, but when I try to run it, nothing happens. A process shows up in the task manager, but nothing seems to be running. I have tried disabling McAfee first, but that didn't help.

The computer is now a mess. Upon reboot, it locks up about half the time. When it does boot, it locks up on the screen where you select the user. If I can get it to boot fully, the Google installer error comes up, and IE is unusable.

Please Help!! I clearly don't know what I'm doing and wish I would have found this forum before doing anything.

What do I do now?? THANK YOU very much in advance to anyone that is willing to help me.

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#2 rigel

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Posted 25 July 2009 - 07:42 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 NWPines

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Posted 26 July 2009 - 12:42 PM

First off, thank you for helping me out, I really appreciate it.

Before I read your response yesterday, I was finally able to get Malwarebytes' to run. I ran it 3 times, rebooting between each run. I have posted the logs below.

I will now follow your directions, post the results, and wait for further instruction before taking any further action.

Thanks again!


Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

7/25/2009 4:03:52 PM
mbam-log-2009-07-25 (16-03-52).txt

Scan type: Full Scan (C:\|)
Objects scanned: 213951
Time elapsed: 45 minute(s), 17 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 3
Registry Data Items Infected: 2
Folders Infected: 3
Files Infected: 4

Memory Processes Infected:
C:\WINDOWS\system32\NetFilter.exe (Trojan.Agent) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\net (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Environment\avapp (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\avuninst (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\msdrv (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Program Files\Common Files\Uninstall\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\msxmlm.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\program files\common files\uninstall\personalav\Uninstall.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\NetFilter.exe (Trojan.Agent) -> Quarantined and deleted successfully.


Malwarebytes' Anti-Malware 1.39
Database version: 2502
Windows 5.1.2600 Service Pack 3

7/25/2009 5:27:53 PM
mbam-log-2009-07-25 (17-27-53).txt

Scan type: Full Scan (C:\|)
Objects scanned: 216209
Time elapsed: 46 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\system32\xa.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.


Malwarebytes' Anti-Malware 1.39
Database version: 2502
Windows 5.1.2600 Service Pack 3

7/25/2009 10:08:58 PM
mbam-log-2009-07-25 (22-08-58).txt

Scan type: Full Scan (C:\|)
Objects scanned: 216132
Time elapsed: 48 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

#4 rigel

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Posted 26 July 2009 - 03:44 PM

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 NWPines

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Posted 26 July 2009 - 05:11 PM

I followed the directions in your original reply word for word. It looks like Dr.Web only found one thing. Here are the contents of the Dr.Web log:

UACskbaqriddp.dll;C:\WINDOWS\system32;BackDoor.Tdss.49;Deleted.;



I will now follow the directions in your second reply and run Sophos Anti-rootkit. I will post the results when it's done.

Thanks!

Edited by NWPines, 26 July 2009 - 05:37 PM.


#6 NWPines

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Posted 26 July 2009 - 07:14 PM

FYI, before I was able to run Sophos Anti-rootkit, McAfee started and ran a scheduled scan. I let it finish, and it found and removed one item:

Detection Name: Generic Rootkit.d!rootkit (Trojan)

File: NTOSKRNL-HOOK


I will now install and run Sophos Anti-rootkit as per your instructions

#7 rigel

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Posted 26 July 2009 - 07:50 PM

That works :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 NWPines

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Posted 26 July 2009 - 10:27 PM

Alright, I ran Sophos Anti-rootkit as per your instructions. Everything it found was either not removable, or removable but not recommended. I did see that there were several temporary internet files that I knew could be deleted so I went ahead and killed those. I then rebooted and scanned again. I have pasted the contents of the log below.

By the way, the "Google Installer" error message is still coming up quite a bit.

Now what? Thanks!


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 7/26/2009 at 17:30:41 PM
User "jennifer" on computer "D3MQ32C1"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\UAC
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\UACd.sys
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\UACd.sys
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\UACowbivjgnmb.dll
Hidden: file C:\WINDOWS\system32\UACjxfdpdrxex.db
Hidden: file C:\Documents and Settings\jennifer\Local Settings\Temp\UACccb6.tmp
Hidden: file C:\WINDOWS\system32\uacinit.dll
Hidden: file C:\WINDOWS\system32\UACpqmltlogox.dat
Hidden: file C:\WINDOWS\system32\UACvbrsqalrui.dll
Hidden: file C:\WINDOWS\system32\drivers\UACtxrubrklya.sys
Hidden: file C:\WINDOWS\system32\UACmswwuyblrr.dll
Hidden: file C:\WINDOWS\Temp\UAC6269.tmp
Hidden: file C:\WINDOWS\system32\UACqppjotpdkd.dll
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\8W4RHL8I\;kw=;team=min;conf=nfc;dvsn=ncn;plyr=brooks_bollinger;plyr=vincent_young;plyr=gustave_frerotte;tile=1;sz=728x90;dcopt=ist;tile=1;sz=728x90;ord=68[1].17497906611031
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\DWH3XKK9\ategory=;kw=;team=min;conf=nfc;dvsn=ncn;plyr=brooks_bollinger;plyr=vincent_young;plyr=gustave_frerotte;tile=2;sz=300x100;tile=2;sz=300x100;ord=68[1].17497906611031
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\8W4RHL8I\;nfl=ad;abr=;dcovd=;dcove=;!category=;kw=;team=min;conf=nfc;dvsn=ncn;plyr=brooks_bollinger;plyr=vincent_young;plyr=gustave_frerotte;sz=640x360;tile=3;ord=68[1].asx
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\3JMRO6I0\o;nfl=ad;abr=;dcovd=;dcove=;!category=;kw=;team=min;conf=nfc;dvsn=ncn;plyr=brooks_bollinger;plyr=vincent_young;plyr=gustave_frerotte;sz=300x60;tile=3;ord=68[1].asx
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\DWH3XKK9\706763;ko=0;cid=26339885;rid=26357739;rv=1;&timestamp=1223739567046;eid1=2;ecn1=1;etm1=9;eid2=12;ecn2=1;etm2=5;eid3=11;ecn3=1;etm3=0;eid4=14;ecn4=1;etm4=0;[1].gif
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\8W4RHL8I\06763;ko=0;cid=26339885;rid=26357739;rv=1;&timestamp=1223739577046;eid1=2;ecn1=0;etm1=10;eid2=12;ecn2=0;etm2=6;eid5=18;ecn5=1;etm5=0;eid6=13;ecn6=1;etm6=0;[1].gif
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\3JMRO6I0\5;rid=26357739;rv=1;&timestamp=1223739700781;eid1=2;ecn1=1;etm1=10;eid2=12;ecn2=1;etm2=6;eid3=11;ecn3=1;etm3=0;eid4=14;ecn4=1;etm4=0;eid5=18;ecn5=1;etm5=0;[1].gif
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\3JMRO6I0\a1416c6_51398_68120303,10cca2eefe7ad35,college_foot,cm.college_foot_L;;sz=728x90;ord1=956517;start=0;fset=1;contx=college_foot;btg=cm[1].college_foot_L;ord=6466305
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\8W4RHL8I\1416cc_73598_72205879,10cca2eefe7ad35,college_foot,cm.college_foot_L;;sz=300x250;ord1=206912;start=0;fset=1;contx=college_foot;btg=cm[1].college_foot_L;ord=6470774
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\DWH3XKK9\a1416ce_75925_72364068,10cca2eefe7ad35,college_foot,cm.college_foot_L;;sz=728x90;ord1=448440;start=0;fset=1;contx=college_foot;btg=cm[1].college_foot_L;ord=7542477
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\DWH3XKK9\llege_foot,cm.college_foot_M-cm.college_foot_L;;sz=300x250;ord1=195160;start=0;fset=1;contx=college_foot;btg=cm.college_foot_M;btg=cm[1].college_foot_L;ord=7546227
Hidden: file C:\Documents and Settings\Kelley\Local Settings\Temporary Internet Files\Content.IE5\DWH3XKK9\ctangleRos,EyeblasterRovion,LeaderTop,LeaderBtm,MedRectangle,Popunder,Ribbon1,Ribbon2,Skyscraper,Splogo1,Splogo2,Splogo3,Splogo4,Splogo5,Sponsor1,Sponsor2,Txt1[1]
Stopped logging on 7/26/2009 at 18:06:34 PM


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 7/26/2009 at 18:43:23 PM
User "jennifer" on computer "D3MQ32C1"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\UAC
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\UACd.sys
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\UACd.sys
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\UACowbivjgnmb.dll
Hidden: file C:\WINDOWS\system32\UACjxfdpdrxex.db
Hidden: file C:\Documents and Settings\jennifer\Local Settings\Temp\UACccb6.tmp
Hidden: file C:\WINDOWS\system32\uacinit.dll
Hidden: file C:\WINDOWS\system32\UACpqmltlogox.dat
Hidden: file C:\WINDOWS\system32\UACvbrsqalrui.dll
Hidden: file C:\WINDOWS\system32\drivers\UACtxrubrklya.sys
Hidden: file C:\WINDOWS\system32\UACmswwuyblrr.dll
Hidden: file C:\WINDOWS\system32\UACqppjotpdkd.dll
Stopped logging on 7/26/2009 at 19:17:56 PM

#9 rigel

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Posted 27 July 2009 - 06:34 AM

We found what we were after... Unfortunately it was a nasty rootkit. Please change all on-line passwords on a clean computer. I would also advise changing the admin password on your router.

We continue:
Please rerun Sophos ARK and delete the following files:
Hidden: file C:\WINDOWS\system32\UACowbivjgnmb.dll
Hidden: file C:\WINDOWS\system32\UACjxfdpdrxex.db
Hidden: file C:\Documents and Settings\jennifer\Local Settings\Temp\UACccb6.tmp
Hidden: file C:\WINDOWS\system32\uacinit.dll
Hidden: file C:\WINDOWS\system32\UACpqmltlogox.dat
Hidden: file C:\WINDOWS\system32\UACvbrsqalrui.dll
Hidden: file C:\WINDOWS\system32\drivers\UACtxrubrklya.sys
Hidden: file C:\WINDOWS\system32\UACmswwuyblrr.dll
Hidden: file C:\WINDOWS\Temp\UAC6269.tmp
Hidden: file C:\WINDOWS\system32\UACqppjotpdkd.dll

Then update and rerun Malwarebytes - post the fresh log. Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 NWPines

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Posted 27 July 2009 - 04:24 PM

Rigel, I want to emphasize again how much I appreciate you taking the time to help me!!!

I will tell my girlfriend to change all her online passwords. Fortunately I don't use this machine! I will also change the admin password on our router when I get home this eve.

So, I re-ran Sophos ARK and deleted the files you identified. However, the following file that was on your list did not show up on the scan:

Hidden: file C:\WINDOWS\Temp\UAC6269.tmp

Also, a couple temporary internet files showed up, so I went ahead and deleted those as well.


I then rebooted, updated Malwarebytes' and ran a scan (I had to change the name of mbam.exe to get it to run). I then rebooted.

I have attached the Sophos log and the Malwarebytes log below.

Upon the final reboot, the "Google Installer" message didn't come up right away as it had been doing. However, it just popped up as I was writing this post.

Let me know what to do next. Thanks again!

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 7/27/2009 at 10:36:37 AM
User "jennifer" on computer "D3MQ32C1"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\UAC
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\UACd.sys
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\UACd.sys
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\UACowbivjgnmb.dll
Hidden: file C:\WINDOWS\system32\UACjxfdpdrxex.db
Hidden: file C:\Documents and Settings\jennifer\Local Settings\Temp\UACccb6.tmp
Hidden: file C:\WINDOWS\system32\uacinit.dll
Hidden: file C:\WINDOWS\system32\UACpqmltlogox.dat
Hidden: file C:\WINDOWS\system32\UACvbrsqalrui.dll
Hidden: file C:\WINDOWS\system32\drivers\UACtxrubrklya.sys
Hidden: file C:\WINDOWS\system32\UACmswwuyblrr.dll
Hidden: file C:\WINDOWS\system32\UACqppjotpdkd.dll
Hidden: file C:\Documents and Settings\jennifer\Local Settings\Temporary Internet Files\Content.IE5\SVQQ4GDO\u;ec=ttec;ia=pc;p=1;pec=be;vec=sp;vpec=sp;atf=u;dt=s;!c=hagl;!c=hagn;pt=0;;tt=i;u=b0231gq2tob0thdms1r,f0fu2sa,g100020;sz=728x90;tile=1;ord=2566262526392235[1].5;
Hidden: file C:\Documents and Settings\jennifer\Local Settings\Temporary Internet Files\Content.IE5\SVQQ4GDO\;ia=pc;p=1;pec=be;vec=sp;vpec=sp;atf=u;dt=s;!c=hagl;!c=hagn;pt=0;;tt=i;u=b0212gq2tob0thdms1r,f0fu2sa,g100020;sz=160x600,120x600;tile=2;ord=2566262526392235[1].5;
Stopped logging on 7/27/2009 at 11:12:16 AM


Malwarebytes' Anti-Malware 1.39
Database version: 2513
Windows 5.1.2600 Service Pack 3

7/27/2009 2:08:24 PM
mbam-log-2009-07-27 (14-08-24).txt

Scan type: Full Scan (C:\|)
Objects scanned: 216751
Time elapsed: 47 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

#11 rigel

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Posted 27 July 2009 - 08:13 PM

You are welcome - I am glad to help. Would you mind rerunning Sophos again and posting a fresh log? Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 NWPines

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Posted 28 July 2009 - 02:34 AM

Alrighty,

I re-ran Sophos and have posted the log below. I have not taken any action on the items found.

While Sophos was running, McAfee popped up an icon from the tray indicating that it had caught and deleted 4 items. I have also posted the McAfee log below (after the Sophos log)

Thanks!


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 7/27/2009 at 22:53:28 PM
User "jennifer" on computer "D3MQ32C1"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP412\A0039640.dll
Hidden: file C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP412\A0039641.sys
Hidden: file C:\Documents and Settings\jennifer\Local Settings\Application Data\Google\Chrome\User Data\Default\Cache\f_000008
Hidden: file C:\Documents and Settings\jennifer\Local Settings\Application Data\Google\Chrome\User Data\Default\Cache\f_000017
Hidden: file C:\WINDOWS\ehome\XboxMCE05Lite.exe
Hidden: file C:\WINDOWS\system32\Macromed\Shockwave 10\Xtras\Shockwave 3d Asset.x32
Hidden: file C:\Program Files\Microsoft Works\lnchtour.exe
Hidden: file C:\WINDOWS\WinSxS\x86_Microsoft.VC90.MFC_1fc8b3b9a1e18e3b_9.0.30729.1_x-ww_405b0943\mfc90.dll
Hidden: file C:\WINDOWS\system32\PxSFS.DLL
Hidden: file C:\Program Files\WildTangent\Apps\GameChannel\Games\6B6A7665-DB48-4762-AB5D-BEEB9E1CD7FA\bass.dll
Hidden: file C:\Program Files\Adobe\Adobe Bridge CS3\browser\opera.dll
Hidden: file C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP412\A0039649.dll
Hidden: file C:\Program Files\Adobe\Adobe Device Central CS3\Required\Opera\Opera.dll
Stopped logging on 7/27/2009 at 23:58:50 PM


McAfee Log:
7/27/2009 10:52:02 PM "C:\WINDOWS\SYSTEM32\UACSKBAQRIDDP.DLL" "FakeAlert-SpywareGuard.gen.b" "1"
7/27/2009 10:55:12 PM "c:\system volume information\_restore{129201fa-b0ac-49b3-96b2-deb8b91e727b}\rp412\a0039640.dll" "Generic FakeAlert.k,Generic FakeAlert.k,Generic FakeAlert.k" "1"
7/27/2009 10:56:30 PM "C:\SYSTEM VOLUME INFORMATION\_RESTORE{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP412\A0039641.SYS" "Generic FakeAlert!bd,Generic FakeAlert!bd" "1"
7/27/2009 11:18:27 PM "C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP412\A0039649.dll" "FakeAlert-SpywareGuard.gen.b" "1"

#13 rigel

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Posted 28 July 2009 - 06:20 AM

Good... The files from the Sophos scan that concerned me are gone.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 NWPines

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Posted 28 July 2009 - 04:10 PM

I have pasted the results from SUPERAntiSpyware below.

Edit to add: Windows Auto Update has downloaded updates that are ready to install. Should I go ahead and install these, or hold off?

Thank you once again!


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/28/2009 at 01:18 PM

Application Version : 4.26.1006

Core Rules Database Version : 4023
Trace Rules Database Version: 1963

Scan type : Complete Scan
Total Scan Time : 02:31:09

Memory items scanned : 266
Memory threats detected : 0
Registry items scanned : 5550
Registry threats detected : 62
File items scanned : 94723
File threats detected : 10

Rootkit.Agent/Gen
HKLM\SOFTWARE\UAC
HKLM\SOFTWARE\UAC#cmddelay
HKLM\SOFTWARE\UAC#affid
HKLM\SOFTWARE\UAC#type
HKLM\SOFTWARE\UAC#build
HKLM\SOFTWARE\UAC#subid
HKLM\SOFTWARE\UAC\connections
HKLM\SOFTWARE\UAC\connections#7d72e91c
HKLM\SOFTWARE\UAC\disallowed
HKLM\SOFTWARE\UAC\disallowed#trsetup.exe
HKLM\SOFTWARE\UAC\disallowed#ViewpointService.exe
HKLM\SOFTWARE\UAC\disallowed#ViewMgr.exe
HKLM\SOFTWARE\UAC\disallowed#SpySweeper.exe
HKLM\SOFTWARE\UAC\disallowed#SUPERAntiSpyware.exe
HKLM\SOFTWARE\UAC\disallowed#SpySub.exe
HKLM\SOFTWARE\UAC\disallowed#SpywareTerminatorShield.exe
HKLM\SOFTWARE\UAC\disallowed#SpyHunter3.exe
HKLM\SOFTWARE\UAC\disallowed#XoftSpy.exe
HKLM\SOFTWARE\UAC\disallowed#SpyEraser.exe
HKLM\SOFTWARE\UAC\disallowed#combofix.exe
HKLM\SOFTWARE\UAC\disallowed#otscanit.exe
HKLM\SOFTWARE\UAC\disallowed#mbam.exe
HKLM\SOFTWARE\UAC\disallowed#mbam-setup.exe
HKLM\SOFTWARE\UAC\disallowed#flash_disinfector.exe
HKLM\SOFTWARE\UAC\disallowed#otmoveit2.exe
HKLM\SOFTWARE\UAC\disallowed#smitfraudfix.exe
HKLM\SOFTWARE\UAC\disallowed#prevxcsifree.exe
HKLM\SOFTWARE\UAC\disallowed#download_mbam-setup.exe
HKLM\SOFTWARE\UAC\disallowed#cbo_setup.exe
HKLM\SOFTWARE\UAC\disallowed#spywareblastersetup.exe
HKLM\SOFTWARE\UAC\disallowed#rminstall.exe
HKLM\SOFTWARE\UAC\disallowed#sdsetup.exe
HKLM\SOFTWARE\UAC\disallowed#vundofixsvc.exe
HKLM\SOFTWARE\UAC\disallowed#daft.exe
HKLM\SOFTWARE\UAC\disallowed#gmer.exe
HKLM\SOFTWARE\UAC\disallowed#catchme.exe
HKLM\SOFTWARE\UAC\disallowed#mcpr.exe
HKLM\SOFTWARE\UAC\disallowed#sdfix.exe
HKLM\SOFTWARE\UAC\disallowed#hjtinstall.exe
HKLM\SOFTWARE\UAC\disallowed#fixpolicies.exe
HKLM\SOFTWARE\UAC\disallowed#emergencyutil.exe
HKLM\SOFTWARE\UAC\disallowed#techweb.exe
HKLM\SOFTWARE\UAC\disallowed#GoogleUpdate.exe
HKLM\SOFTWARE\UAC\disallowed#windowsdefender.exe
HKLM\SOFTWARE\UAC\disallowed#spybotsd.exe
HKLM\SOFTWARE\UAC\disallowed#winlognn.exe
HKLM\SOFTWARE\UAC\disallowed#csrssc.exe
HKLM\SOFTWARE\UAC\disallowed#klif.sys
HKLM\SOFTWARE\UAC\disallowed#pctssvc.sys
HKLM\SOFTWARE\UAC\disallowed#pctcore.sys
HKLM\SOFTWARE\UAC\disallowed#mchinjdrv.sys
HKLM\SOFTWARE\UAC\disallowed#szkg.sys
HKLM\SOFTWARE\UAC\disallowed#sasdifsv.sys
HKLM\SOFTWARE\UAC\disallowed#saskutil.sys
HKLM\SOFTWARE\UAC\disallowed#sasenum.sys
HKLM\SOFTWARE\UAC\disallowed#ccHPx86.sys
HKLM\SOFTWARE\UAC\injector
HKLM\SOFTWARE\UAC\injector#*
HKLM\SOFTWARE\UAC\mask
HKLM\SOFTWARE\UAC\mask#e0ae8144
HKLM\SOFTWARE\UAC\versions
HKLM\SOFTWARE\UAC\versions#/banner/crcmds/init

Malware.Installer-Pkg/Gen
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{26D2C2C3-CF14-4ED7-B1FC-0BE64AFBA3B3}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{3C48F877-A164-45E9-B9DA-26A049FFC207}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6293BC00-4EB8-4C65-8548-53E2FC3BF937}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{651956B7-1969-42AA-9453-E0B813019D54}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6B6A7665-DB48-4762-AB5D-BEEB9E1CD7FA}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{989E4C3B-B2C9-4486-9A09-D5A8F953837C}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C0A0AA4D-C79B-48CA-8843-2B02B626C9E6}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C2D8F0E2-6978-4409-8351-BA8785DA11EE}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{D1A6F3FD-7B40-443F-8767-BADB25A0D222}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{E0814F95-5380-4892-B8C8-7FA4B349EF46}.EXE

Edited by NWPines, 28 July 2009 - 05:56 PM.


#15 rigel

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Posted 28 July 2009 - 06:27 PM

Two scans...

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
Next rerun SAS and post the fresh log.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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