Posted 25 July 2009 - 12:10 PM
Immediately after accessing Outlook Express 6.0, the following window appears:
Logon – geoheid
In the upper left corner of the window, a picture of a lock and key are found.
The message reads:
Please enter your user name and password for the following server:
Lognon server: Outgoing.verizon.net
It is necessary for me to use Windows Task manager to close the above window.
When I do, the following message appears:
"There was a problem logging onto your mail server. Your Password was rejected. Account: 'geoheid', Server: 'incoming.verizon.net', Protocol: POP3, Server Response: '-ERR [AUTH] Authentication failed', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92."
I am unable to receive new email.
In the lower right hand corner of the Outlook Express window appears: "Authorizing"
Since I am unable to receive email posts, please forward any help information to:
Earlier today, I received help information that read:
"Check your account set up and make sure the entries are right (check with your ISP). In OE > Tools > Accounts > select 'geoheid' > properties."
What steps do I need to follow to 'check with my ISP to be sure the entries are 'right'?
A new 'second' problem surfaced when I attempted to use a link found in a Microsoft Word document saved to my hard drive. The message read:
"This operation has been cancelled due to restriction in effect on this computer."
I would be most grateful for any assistance you might provide me.
I have limited technical knowledge or skill; however, I am able to follow any step-by-step ‘solution directions’ you send.
Some computer specs
Windows XP Pro – Version 2002
Service Pack 3
2.40 gigaherz Intel Core 2 Duo
2.41GHz. 2.00 GB RAM
2048mb Installed Memory