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Posted 25 July 2009 - 11:49 AM
Posted 25 July 2009 - 12:03 PM
For almost four months, I have been having a serious problem with my desktop (Win XP SP3, Pentium 4, 2.4 GHz, 1 GB, 120 GB HD-partitioned into two 60 GB, IE8, Firefox 3.0.10, NIS 2008, several other Anti-malware products) connecting to the Internet via cable modem (Cogeco claims the connection is OK, and Network Magic Pro 5 and Windows Network connection show it is OK). I can only access NIS 2008 Symantec Live Update, and have been doing so daily. To access Windows Update, I have to disable all non-Microsoft services, but then I can only perform one function on the Windows Update webpage - i.e. either perform an Express update, or Check Update History. I have tried a great many possible solutions, as provided by a number of "helpers" on Experts Exchange, and several other help-related tech support websites. I have attached an MS WORD document (2.9 MB - hence may not be accepted - how can I make it available?)which chronicles the majority of my unsuccessful attempts. It appears that the root cause could be one or more corrupt files or registry entries, but I have no idea how to diagnose this type of problem. Two of the "last resort" solutions appear to be to first try a Win XP SP3 reinstall (using a streamlined CD-ROM from my original Win WP Home SP1 CD, then, if that does not succeed, a hard drive reformat (my partition holds almost all of my data, which I have backed up using Retrospect Express 7.5, onto an external WD HD).
Obviously, I am seeking a less painful option than either of these two "last resort" ones. I would be most grateful for any help/guidance/counsel.
Posted 25 July 2009 - 12:37 PM
Posted 25 July 2009 - 01:01 PM
If ping works but you can't view websites then that means there is a firewall or some device blocking specific traffic. Do you have a router/firewall? Check if its blocking web traffic.
Hi Zesler: Thanks for the prompt response. Regrettably, my document describing the gist of my four months efforts to address my problem was too big to submit (2.9 MB vs the 512 KB limit). I have already spent much time using the "ping" approach to testing webpage links. The results have been erratic, with some sites showing a positive ping response, but yet not being accessible via either IE8 or Firefox! There are many such examples (screen shots in the document). Is there any easy means to provide you with this document?
Posted 25 July 2009 - 02:14 PM
Posted 25 July 2009 - 03:14 PM
Posted 25 July 2009 - 04:09 PM
Posted 25 July 2009 - 05:12 PM
Posted 25 July 2009 - 07:13 PM
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