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Family member's laptop is infected?


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#1 Doomsis

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Posted 24 July 2009 - 09:45 PM

When i turn on the computer some strange radio and TV sound starts playing in the background. I'm a bit confused myself. I've never encountered this before. A lot of popups keep appearing as well on their laptop- which never happened before. The computer became really slow too. When I type, it lags. On my computer its pretty fast and in good condition, but not the laptop which belongs to a family member. I also got a complaint about my mom's email that there was an email from yahoo saying do you want to make a spam setup that she never authorized on this laptop- not mine. On the page was 3 email on the bottom. One email is is visible but the other two emails are blinking so quickly that its nonreadable. Then it says transferring data on the email page. My mother is worried that someone is transferring her email information to these emails. SHould i be worried or is it just a fake page? What was strange was that the email was directly from yahoo. I don't see how these emails could of gotten access to transfer data- or maybe its just a fake page?

Update: Just now a windows popped up saying "Mime Type COnfiguration" asking me about software associated with Quicktime. It did not ask me to confirm download. Then there was an error window saying "DOwnload successfully downloaded". I have a bad feeling that when no ones using the computer, windows be popping up and might be downloading stuff on this laptop (not mine) on its own.

Edited by Doomsis, 24 July 2009 - 09:50 PM.


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#2 Blade

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Posted 24 July 2009 - 10:23 PM

Hello Doomsis and :thumbsup: to BleepingComputer!

Sounds like a baddie. Let's see what we can dig up. Please note that the following scan may take several hours to complete, and the computer should not be used while the scan is running.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

~Blade

In your next reply, please include the following:
SUPERAntiSpyware Log

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#3 Doomsis

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Posted 25 July 2009 - 07:01 AM

HERE IS THE SCAN LOG

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/25/2009 at 01:15 AM

Application Version : 4.26.1006

Core Rules Database Version : 4019
Trace Rules Database Version: 1959

Scan type : Complete Scan
Total Scan Time : 01:01:42

Memory items scanned : 200
Memory threats detected : 0
Registry items scanned : 4289
Registry threats detected : 80
File items scanned : 39602
File threats detected : 3

Trojan.Dropper/Win-NV
[ColdWare] C:\WINDOWS\MSA.EXE
C:\WINDOWS\MSA.EXE
C:\WINDOWS\Prefetch\MSA.EXE-1E98B210.pf

Trojan.Unclassified/MSXML71
HKLM\Software\Classes\CLSID\{500BCA15-57A7-4eaf-8143-8C619470B13D}
HKCR\CLSID\{500BCA15-57A7-4EAF-8143-8C619470B13D}
HKCR\CLSID\{500BCA15-57A7-4EAF-8143-8C619470B13D}
HKCR\CLSID\{500BCA15-57A7-4EAF-8143-8C619470B13D}#Install
HKCR\CLSID\{500BCA15-57A7-4EAF-8143-8C619470B13D}\InprocServer32
HKCR\CLSID\{500BCA15-57A7-4EAF-8143-8C619470B13D}\InprocServer32#ThreadingModel
HKCR\CLSID\{500BCA15-57A7-4EAF-8143-8C619470B13D}\ProgID
HKCR\CLSID\{500BCA15-57A7-4EAF-8143-8C619470B13D}\Programmable
HKCR\CLSID\{500BCA15-57A7-4EAF-8143-8C619470B13D}\TypeLib
HKCR\CLSID\{500BCA15-57A7-4EAF-8143-8C619470B13D}\VersionIndependentProgID
HKCR\XML.XML.1
HKCR\XML.XML.1\CLSID
HKCR\XML.XML
HKCR\XML.XML\CLSID
HKCR\XML.XML\CurVer
HKCR\TypeLib\{E24211B3-A78A-C6A9-D317-70979ACE5058}
HKCR\TypeLib\{E24211B3-A78A-C6A9-D317-70979ACE5058}\ .0
C:\WINDOWS\SYSTEM32\MSXML71.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{500BCA15-57A7-4eaf-8143-8C619470B13D}
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{500BCA15-57A7-4EAF-8143-8C619470B13D}

Trojan.Unknown Origin
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\Software\ColdWare

Trojan.Agent/Gen
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str132
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig15
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig4
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig5
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig20
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig25
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig30
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig31
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig36
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig10
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str6
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str7
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str8
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str9
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str10
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str13
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str1
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str2
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str5
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig7
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig8
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig6
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str16
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str17
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str19
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig18
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig17
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str22
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str23
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str25
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str26
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig24
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig23
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str130
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str28
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str29
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str31
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig29
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig27
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str131
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig35
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig37
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str35
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str36
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str38
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str34
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str15
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str128
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str129
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig21
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig3
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str0
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str14
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig13
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig19
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#str133
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig9
HKU\S-1-5-21-1018721966-598250942-2497464032-1005\SOFTWARE\XML#dig22

#4 Blade

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Posted 25 July 2009 - 09:24 AM

Alrighty, how is the computer running now? Let's also run another scan. This one shouldn't take as long :thumbsup:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes log

Edited by Blade Zephon, 25 July 2009 - 09:24 AM.

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#5 Doomsis

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Posted 25 July 2009 - 10:46 AM

Malwarebytes' Anti-Malware 1.39
Database version: 2499
Windows 5.1.2600 Service Pack 3

7/25/2009 11:42:39 AM
mbam-log-2009-07-25 (11-42-39).txt

Scan type: Full Scan (C:\|)
Objects scanned: 141226
Time elapsed: 53 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Monopod (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Monopod (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\system volume information\_restore{2dfca23d-b8b7-4b5f-8fc3-d05eddb823dd}\RP109\A0014547.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\system volume information\_restore{2dfca23d-b8b7-4b5f-8fc3-d05eddb823dd}\RP109\A0014548.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{BB65B0FB-5712-401b-B616-E69AC55E2757}.job (Trojan.Downloader) -> Quarantined and deleted successfully.

#6 Blade

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Posted 25 July 2009 - 03:15 PM

How is the computer running now?

~Blade

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#7 Doomsis

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Posted 11 September 2010 - 02:22 AM

Thank you for letting us know.


its ok =D my dad musta not reply but his computer fried >_<




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