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Google redirect malware issues [Moved]


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14 replies to this topic

#1 Jim D.

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Posted 24 July 2009 - 08:16 PM

Pretty sure with all the information on this virus that I have it. Norton Antivirus will not run, only stalls on start, websites with anything to do with malware, spyware do not load, antispyware programs no longer run, Google redirects to websites when clicked on in search results in IE and Firefox. Please help me get started to get rid of this thing. Thanks in advance to any help I can get. Jim D.

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#2 Orange Blossom

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Posted 24 July 2009 - 08:18 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 rigel

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Posted 24 July 2009 - 08:30 PM

Let's try Dr.Web


Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 Jim D.

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Posted 26 July 2009 - 07:42 AM

Thank you so much for your help. Good news and bad news...Dr.Web I believe has cleared up my issue, but I did have a crash in the middle of a scan after Dr. Web had cleaned 3 likely culprits so a copy of the scan results was not created. I have since started the computer and have been able to run Norton scans and no redirect in Google currently. If this post stays open a few more days then I will post a further update after using the computer for a few more days. Thank you again for your help!

#5 rigel

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Posted 26 July 2009 - 03:52 PM

I have a feeling you still have some malware lurking.

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 Jim D.

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Posted 27 July 2009 - 08:14 PM

Here is the contents of the scan. Seems that nothing was removable and no restart was required. Is there anything else I can do to make sure I'm clean?





Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 26/07/2009 at 20:39:17 PM
User "Jim" on computer "JIM-PC"
Windows version 6.0 SP 2.0 Service Pack 2 build 6002 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_USERS\S-1-5-18\Software\Microsoft\CTF\Assemblies\0x00000409
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Program Files\Enigma Software Group\SpyHunter\Download\update.exe
Hidden: file C:\Program Files\muvee Technologies\muvee autoProducer 5.0 - HPD\muveeapp.exe
Hidden: file C:\ProgramData\Norton\00000082\000000fc\000002d1\cltLMS1.dat
Hidden: file C:\ProgramData\Norton\00000082\000000fc\000002d1\cltLMS2.dat
Hidden: file C:\WINDOWS\System32\config\SOFTWARE.LOG2
Hidden: file C:\Users\Jim\Pictures\Picasa3Temp_1\IMG_0045.JPG
Hidden: file C:\Users\Jim\Pictures\Picasa3Temp_1\IMG_0049.JPG
Hidden: file C:\Users\Jim\Pictures\Picasa3Temp_1\IMG_0051.JPG
Info: Starting disk scan of D: (NTFS).
Info: Starting disk scan of M: (FAT).
Stopped logging on 26/07/2009 at 21:34:11 PM

#7 rigel

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Posted 27 July 2009 - 08:19 PM

Welcome back Jim.

The Sophos scan came back clean :thumbsup:

One more please and we are done if clean.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 Jim D.

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Posted 27 July 2009 - 08:53 PM

Here is the mbam scan log. Picked up 3 more...anything else?



Malwarebytes' Anti-Malware 1.39
Database version: 2515
Windows 6.0.6002 Service Pack 2

27/07/2009 8:39:42 PM
mbam-log-2009-07-27 (20-39-42).txt

Scan type: Quick Scan
Objects scanned: 102020
Time elapsed: 4 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\scrfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\System32\ESQULzcounter (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\System32\ESQULambrterjswogqxtvtjelmqydtjemrixg.dll (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\System32\ESQULnwbocmrpepoobqnxuvwyvpcmvyfgfaec.dll (Trojan.Agent) -> Quarantined and deleted successfully.

#9 rigel

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Posted 27 July 2009 - 09:56 PM

You have what looks to be a new variant of the TDSS infection: ESQUL

Let's check this with another tool.

Install RootRepeal

Click here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop.
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.
Click RootRepeal.exe to open the scanner.
Click the Report tab, now click on Scan. A Window will open asking what to include in the scan.
Check the following items:
Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services

Click OK
Scan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report.
Name the log RootRepeal.txt and save it to your Documents folder - (Default folder).
Paste the log into your next reply.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 Jim D.

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Posted 30 July 2009 - 11:09 AM

Rootrepeal will not run at all, this is the notes it gives me...
ROOTREPEAL CRASH REPORT
-------------------------
Windows Version: Windows Vista SP2
Exception Code: 0xc0000005
Exception Address: 0x77a37409
Attempt to read from address: 0xa05f849b
ROOTREPEAL CRASH REPORT
-------------------------
Windows Version: Windows Vista SP2
Exception Code: 0xc0000005
Exception Address: 0x77a37409
Attempt to read from address: 0xa05f849b

#11 rigel

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Posted 30 July 2009 - 07:38 PM

With the failure of these tools, we need to move to the HJT forum.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 Jim D.

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Posted 30 July 2009 - 09:44 PM

Not sure how to disable script blocking in my Norton Antivirus 2009. DDS will not run, just brings up notepad and a bunch of garble??

#13 rigel

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Posted 30 July 2009 - 10:29 PM

If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 Jim D.

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Posted 31 July 2009 - 07:40 AM

Thanks for everything rigel, hopefully the excellent help continues in my new home in this forum. :thumbsup: I've linked the new topic in case you might want to interject...

http://www.bleepingcomputer.com/forums/t/245704/malware-google-redirect-hjt-log/

#15 rigel

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Posted 31 July 2009 - 07:46 AM

You are welcome. One note. The HJT team is overwhelmed right now. They will review your log as soon as possible. If someone doesn't pick your topic up within 7 days, please PM me.

Since you have a topic open. This one has to close.

Take care :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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