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Critical System Warning!!!!!!!


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#1 LindaIHN

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Posted 24 July 2009 - 06:18 PM

I clicked on a game application in Facebook that I play all the time and all of a sudden my computer went wild with warnings of trojans and worms all over the place. I kept getting pop-ups about virus protection and installed and ran one but then it was requesting I buy it so I don't know what's going on. I have a Dell Inspiron Notebook and the Critical Warning came from my computer which I've attached a picture of, along with three other pictures which I may have to post in different posts. I just got another warning about a "Bloodhound.PDF.8 - Trojan Found!" Help, please. It even said this site is infected. I've already tried twice to upload one of my screen shots, after reducing the size and it's still too big. If I resize it anymore, no one will be able to read it, so I will type what it says but I would ask for suggestions on how to show you all of my screen shots.

Critical System WArning!
Your system is infected with version with Trojan.Win32.agent.azsy. This malicious program is a Trojan. It is a WindowsPE.EXE. Once launched, the Trojan copies its body to the current user's windows start up directory and attempts to steal passwords from Int.

I'm closing this computer down until I hear what I should do. I will check back from my other computer.

Edited by The weatherman, 24 July 2009 - 06:23 PM.
Moved from Vista to a more appropriate forum. Tw

Whoever loves instruction loves knowledge,
But he who hates correction is stupid.
Proverbs 12:1

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#2 LindaIHN

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Posted 24 July 2009 - 06:38 PM

I think my computer is in BIG trouble. I just got another system warning and am going to try to post the screen shot. Please, help. How do I add a picture in a reply????
Whoever loves instruction loves knowledge,
But he who hates correction is stupid.
Proverbs 12:1

#3 LindaIHN

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Posted 24 July 2009 - 07:01 PM

I put them in Photobucket and the links are below.

http://i284.photobucket.com/albums/ll39/Dy...jans/trojan.jpg

http://i284.photobucket.com/albums/ll39/Dy...ans/trojan1.jpg

http://i284.photobucket.com/albums/ll39/Dy...ans/trojan2.jpg

http://i284.photobucket.com/albums/ll39/Dy...ans/trojan3.jpg

http://i284.photobucket.com/albums/ll39/Dy...ans/trojan4.jpg
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#4 Stang777

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Posted 24 July 2009 - 07:09 PM

Hi,

I would start out by doing a scan with Malwarebytes...

It can be downloaded from any of these places...

http://www.malwarebytes.org/mbam.php

alternate download link 1 (easiest way)
http://malwarebytes.gt500.org/mbam-setup.exe

alternate download link 2
http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html

Double-click on mbam-setup.exe to install the application. (If it will not download, install, or open after installation, change the name of it to whatever you want and change the .exe extension to .bat or .com or .pif or scr and then double click on it to run.)

When the installation begins, follow the prompts and do not make any changes to default settings. When installation has finished, make sure you leave both of these checked:

Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware

Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.

Make sure the "Perform Quick Scan" option is selected. Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.

When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". Click OK to close the message box and continue with the removal process.

After running that scan, post the complete log of the results here and then download, install, update and run a quick scan with SuperAntiSpyware and post the complete log of the results here. This scan may take some time to complete so please be patient.

That can be downloaded from SuperAntiSpyware.com

If it will not download, install, or open after installation, change the name of it to whatever you want and change the .exe extension to .bat or .com or .pif or scr and then double click on it to run.

Allow both programs to remove whatever they find and if they tell you that you need to reboot your computer to complete the removal process, reboot into normal Windows.

#5 LindaIHN

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Posted 24 July 2009 - 07:33 PM

I was already in the process of running Malwarebytes. I run it every night, along with SAS on alternate nights. I'm doing a full scan and so far there are seven object infected. I may not get back here until tomorrow. I go to bed very early. Thank you. I will let you know what my scans find. FYI, my AVAST didn't pick up anything.

Linda
Whoever loves instruction loves knowledge,
But he who hates correction is stupid.
Proverbs 12:1

#6 LindaIHN

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Posted 25 July 2009 - 10:30 AM

Hi,
I posted yesterday about my computer being infected with screen shots of everything and I can't find my post. I wanted to follow up and let the person that was helping me know that I ran Malwarebytes and it caught 11 infections and cleaned them out and then SuperAntiSpyware caught 27 more and cleaned them out. I ran both programs again after that and they both came up clean. I think I'm good but want to make sure that there isn't something else I should do. Thank you.
Linda
Whoever loves instruction loves knowledge,
But he who hates correction is stupid.
Proverbs 12:1

#7 DaChew

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Posted 25 July 2009 - 10:50 AM

It's almost essential that you post those logs, some infections leave a real nasty rootkit behind that will reinfect you.
Chewy

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#8 LindaIHN

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Posted 25 July 2009 - 10:54 AM

There was only a log made after I ran the MalwareBytes and I saved it but cannot find it anywhere. :thumbsup:( Any suggestions?

Linda
Whoever loves instruction loves knowledge,
But he who hates correction is stupid.
Proverbs 12:1

#9 DaChew

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Posted 25 July 2009 - 12:04 PM

Here are the standard directions for MBAM and SAS

Please download Malwarebytes Anti-Malware (v1.39) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Countless posts in this forum use this format, the trick is to read all the guide.

Selfhelp forums like this one only work when you do your part so we can do our part.
Chewy

No. Try not. Do... or do not. There is no try.

#10 LindaIHN

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Posted 25 July 2009 - 03:28 PM

Yes, I know. I saw these instructions given to someone else here with infections. Since I already did the scans and they took care of my infections, isn't it too late to do this?
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#11 DaChew

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Posted 25 July 2009 - 03:35 PM

Open MBAM and use the logs tab at the top, we need to see what it removed so we can suggest a next step
Chewy

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#12 LindaIHN

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Posted 25 July 2009 - 04:52 PM

Malwarebytes' Anti-Malware 1.39
Database version: 2495
Windows 6.0.6002 Service Pack 2

7/24/2009 8:59:32 PM
mbam-log-2009-07-24 (20-59-32).txt

Scan type: Full Scan (C:\|)
Objects scanned: 223893
Time elapsed: 45 minute(s), 38 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 11

Memory Processes Infected:
C:\Program Files\PersonalAV\pav.exe (Rogue.PersonalAntiVirus) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.BHO.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.BHO.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Environment\avapp (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\avuninst (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\msdrv (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\PersonalAV (Rogue.PersonalAntiVirus) -> Delete on reboot.
C:\Program Files\Common Files\Uninstall\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

Files Infected:
C:\Windows\System32\msxmlm.dll (Trojan.BHO.H) -> Quarantined and deleted successfully.
c:\$Recycle.Bin\s-1-5-21-3951235997-202208505-1923396317-1001\$RXLWT7T.exe (Rogue.Installer) -> Quarantined and deleted successfully.
c:\Users\Linda\AppData\Local\microsoft\Windows\temporary internet files\Content.IE5\ATIU5BTV\Driver[1].exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\Linda\AppData\Local\microsoft\Windows\temporary internet files\Low\Content.IE5\4AZYWFXC\Install-767d2f8_02024-3[1].exe (Rogue.Installer) -> Quarantined and deleted successfully.
c:\Users\Linda\Desktop\Install-a42_02024-3.exe (Rogue.Installer) -> Quarantined and deleted successfully.
c:\program files\personalav\pav.exe (Rogue.PersonalAntiVirus) -> Delete on reboot.
c:\program files\common files\uninstall\personalav\Uninstall.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\personalav\Personal Antivirus.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\personalav\Uninstall.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
c:\Users\Linda\Desktop\Personal Antivirus.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Windows\System32\NetFilter.exe (Trojan.Agent) -> Quarantined and deleted successfully.
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#13 DaChew

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Posted 25 July 2009 - 05:05 PM

That's fine, if you could also post the SAS one?

So far I don't think anything dangeous would be left. You never know what exactly was bundled with these rogue infections.

People actually install that program. That's how they make their money.
Chewy

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#14 LindaIHN

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Posted 25 July 2009 - 05:11 PM

Thank you, Chewy. I really appreciate your help.

Linda


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/24/2009 at 09:31 PM

Application Version : 4.26.1006

Core Rules Database Version : 4018
Trace Rules Database Version: 1958

Scan type : Complete Scan
Total Scan Time : 00:26:56

Memory items scanned : 666
Memory threats detected : 0
Registry items scanned : 7338
Registry threats detected : 0
File items scanned : 24386
File threats detected : 28

Adware.Tracking Cookie
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@collective-media[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@adserver.adtechus[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@cdn4.specificclick[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@ads.pointroll[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@mediaplex[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@insightexpressai[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@invitemedia[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@2o7[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@advertising[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@zedo[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@specificmedia[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@media.adrevolver[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@specificclick[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@revsci[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@serving-sys[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@bs.serving-sys[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@socialmedia[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@lfstmedia[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@trafficmp[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@doubleclick[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@paypal.112.2o7[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@apmebf[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@tribalfusion[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@media6degrees[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@stats.paypal[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@ad.yieldmanager[2].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@atdmt[1].txt
C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Cookies\Low\linda@msnportal.112.2o7[1].txt
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#15 Stang777

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Posted 25 July 2009 - 05:24 PM

From your first post I thought it was Personal Antivirus that got you and it looks like Malwarebytes got rid of it, just like I thought it would.

I would continue with whatever Chewy has you do and he can direct you better than I can.

Good luck




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