Posted 24 July 2009 - 04:51 PM
This is my dilemma:
A computer at work is running IE7, XP Pro, SP3. Recently Last week, IE began loading with no toolbar (file, edit, view, history, bookmarks, tools or help), therefore 'right-clicking' on the toolbar and selecting 'tools' is not an option.
Also, I cannot 'right-click' to access any functions associated with that, nor can I use any DOS commands such as Ctrl+C or Ctrl+V to copy or paste. And all drop down boxes are gone. Clicking on hyper links will not load any page in another window.
I have tried writing registry values as found in various forums, deleting other values, changing the binary code to 1 in D-Word entries to make sure that the toolbar menu is active...tried Alt, Alt+Spacebar, Alt+T, or any other combination of keys, and none of them work. PLEASE do not suggest F11 either, as we all know this just hides the address bar and then restores it.
I have tried booting into safe mode, and ran scans as well, and no infections were found.
Sadly, the workstation is equipped with an enterprise version of Nortons, which found nothing either. I have also ran both Malwarebytes and Spyware Doctor to no avail.
I tried utilizing Kelly's Korner toolbar fix exe. and this did not work.
Right-clicking ANYWHERE on the top bar, only gives me the pop-up box which has 'restore', 'maximize', 'minimize', or 'close' as options to choose from.
The 'tools' button is NOT hidden, nor is it at the bottom of the screen in the lower right corner. I cannot drag any of the tooldbars at the top around to unmask anything which may be hidden.
I tried msconfig from the 'run' box, and tried resetting IE to 'best performance' with no results.
I installed another IE7, straight from Microsoft, and it did not fix the problem.
Upgrading to IE8 is not an option because it is not compatible with our software for work.
Currently, I cannot download Firefox because it will not let me download any programs. It sounds like it is blocking pop-ups, but no yellow toolbar appears giving me the option to download or install anything.
I also ran HijackThis, and the log did not contain any known viruses. It did contain a questionable one:
khalmnpr.exe which is know to be installed along side of Logitech. I did remove it, but it did not clear up the issue.
It almost feels like the computer has been infected with a virus in the form of a Linux kernel, which is shelled, and difficult to detect.
Is there a known virus, or some other issue, which I am not familiar with, which has infected the PC?
Could the person who tried to install IE8, corrupted the registry when they uninstalled IE8 to revert back to IE7?
Any help would be GREATLY appreciated!!!!!