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Removed a "Pup" and still having issues - need expert help


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2 replies to this topic

#1 JennM

JennM

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  • Gender:Female
  • Location:Cleveland, Ohio
  • Local time:11:52 PM

Posted 24 July 2009 - 04:01 PM

Hi there. A while ago I removed something from my PC with help from a friend after allowing my husband to share my PC while his was out of commission. My friend said I had a malware called a "Pup" that was installed as spyware piggybacking on a program my husband had installed. I believe that is possible as my husband doesn't pay attention when installing things and often I have to remove google and yahoo browser toolbars that he has unknowingly installed on his PC.

So anyway to get to my issue - I removed that (something called Fun Web Products) and that was about a month ago. At around the same time my AVG had detected a trojan that I quarantined and removed. But I am having issues here since that time that are progressively getting worse. My computer is slow at opening folders and it never used to be (I defrag, run CC, and virus scan regularly) and my browsers are hanging and then freezing to the point that I have to close them via task manager. And this is ALL my browsers. I use Google Chrome and Firefox mainly but also have Opera and IE installed. I have tried all four and they all do this.

So I think something must still be on this system somewhere. Either something that I did not remove all the way or something that is here maybe through my network as my husband's PC is infected big time and we share a network. Here is my DDS Log:


DDS (Ver_09-06-26.01) - NTFSx86
Run by eagle at 16:31:24.67 on Fri 07/24/2009
Internet Explorer: 8.0.6001.18783 BrowserJavaVersion: 1.6.0_14
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.894.220 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\rundll32.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\PSIService.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Windows\System32\nvSCPAPISvr.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\System32\rundll32.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\system32\taskeng.exe
C:\Windows\ehome\ehmsas.exe
C:\hp\kbd\kbd.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9f.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\eagle\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://aol.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SearchPerks! Perk Counter: {2787ea8e-8d87-48af-88ad-b30246c917ab} - c:\program files\searchperks! perk counter\Bmbho.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: RoboForm: {724d43a9-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Neopets: {cd292324-974f-4224-d074-caca427aa030} - c:\progra~1\neopets\toolbar\Toolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
TB: SearchPerks! Perk Counter: {2787ea8e-8d87-48af-88ad-b30246c917ab} - c:\program files\searchperks! perk counter\Bmbho.dll
TB: Neopets: {cd292324-974f-4224-d074-caca427aa030} - c:\progra~1\neopets\toolbar\Toolbar.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Google Update] "c:\users\eagle\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [<NO NAME>]
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpoddt~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpotdd01.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
uPolicies-explorer: LegacyDrive = 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bca925d976df9888963c87e153eeff113a1628f2c815747738061c4b9a8bcdb525cd9ebfcebe469719a18c3530e2cdfe3e32aee629cd0c7aa00f9053297984210556da9c584a70bd8b2e922fef1bc000a3c5b29db70b9afd91cba91c90fbd4abf0f6d806ee137c662c7c1658563e506e069c2c34e5a946651316eb595fca4805d53eadd0c4c7516aa841ac35efb3be04ae305e2393fbd0981aee95a9041d879f05b625c9be2b2bc3ea9465f7dc4ec66529e9b4a0a241a71985eaf2a0f3d2e028a52103cbdb64c9c70d96eb5065076f7cfa47f846aa48fe57500ccfd54715307d2a1c47f2de06b954d3130f1586595e084b7127bb00
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - c:\program files\paltalk messenger\Paltalk.exe
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: c:\windows\system32\wpclsp.dll
DPF: Microsoft XML Parser for Java - file:///C:/Windows/Java/classes/xmldso.cab
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-US/wlscctrl2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45}
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
AppInit_DLLs: avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\eagle\appdata\roaming\mozilla\firefox\profiles\b4p4a3hp.default\
FF - prefs.js: browser.startup.homepage - angel.tdalearn.org
FF - prefs.js: keyword.URL - hxxp://www.ask.com/web?o=101447&l=dis&q=
FF - prefs.js: network.proxy.type - 4
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npampx3.0.84.2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol305.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll
FF - plugin: c:\users\eagle\appdata\local\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-7-11 335752]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-2-5 108552]

=============== Created Last 30 ================

2009-07-24 15:00 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-07-15 00:24 156,672 a------- c:\windows\system32\t2embed.dll
2009-07-15 00:24 289,792 a------- c:\windows\system32\atmfd.dll
2009-07-15 00:24 72,704 a------- c:\windows\system32\fontsub.dll
2009-07-15 00:24 23,552 a------- c:\windows\system32\lpk.dll
2009-07-15 00:24 10,240 a------- c:\windows\system32\dciman32.dll
2009-07-14 13:50 <DIR> --d----- c:\users\eagle\.SunDownloadManager
2009-07-11 17:22 <DIR> --d----- c:\program files\NVIDIA Corporation
2009-07-11 17:20 151,552 a------- c:\windows\system32\nvRegDev.dll
2009-07-10 11:45 <DIR> --d----- c:\users\eagle\.thumbnails
2009-07-10 11:43 <DIR> --d----- c:\users\eagle\.gimp-2.6
2009-07-10 11:43 <DIR> --d----- c:\users\eagle\.gegl-0.0
2009-07-10 11:29 <DIR> --d----- c:\program files\GIMP-2.0
2009-07-05 09:39 <DIR> --d----- c:\programdata\AVG Security Toolbar
2009-07-05 09:39 <DIR> --d----- c:\progra~2\AVG Security Toolbar
2009-06-27 21:44 31,871 a------- c:\programdata\nvModes.dat
2009-06-27 21:44 31,871 a------- c:\progra~2\nvModes.dat
2009-06-27 21:37 <DIR> --d----- C:\NVIDIA
2009-06-27 21:27 <DIR> --d----- c:\program files\SystemRequirementsLab
2009-06-27 20:48 <DIR> --d----- c:\programdata\WindowsSearch

==================== Find3M ====================

2009-07-23 21:58 143,360 a------- c:\windows\inf\infstrng.dat
2009-07-23 21:58 51,200 a------- c:\windows\inf\infpub.dat
2009-07-12 09:54 335,752 a------- c:\windows\system32\drivers\avgldx86.sys
2009-07-05 09:34 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-06-27 21:39 143,360 a------- c:\windows\inf\infstor.dat
2009-06-17 19:16 665,600 a------- c:\windows\inf\drvindex.dat
2009-06-17 19:15 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_00_00.Wdf
2009-06-10 08:35 1,194,528 a------- c:\windows\system32\nvcplui.exe
2009-06-10 08:35 1,296,928 a------- c:\windows\system32\nvsvs.dll
2009-06-10 08:34 143,360 a------- c:\windows\system32\nvshext.dll
2009-06-10 06:33 244,736 a------- c:\windows\system32\nvStInst.exe
2009-06-10 06:33 467,968 a------- c:\windows\system32\nvstlink.exe
2009-06-10 06:33 3,953,152 a------- c:\windows\system32\nvstwiz.exe
2009-06-10 06:33 141,824 a------- c:\windows\system32\nvStereoApiI.dll
2009-06-10 06:33 171,520 a------- c:\windows\system32\nvStereoApiI64.dll
2009-06-10 06:33 232,960 a------- c:\windows\system32\nvSCPAPISvr.exe
2009-06-10 06:32 257,536 a------- c:\windows\system32\nvSCPAPI.dll
2009-06-10 06:32 301,568 a------- c:\windows\system32\nvSCPAPI64.dll
2009-06-10 06:32 3,293,184 a------- c:\windows\system32\nvstres.dll
2009-06-10 06:32 5,847 a------- c:\windows\system32\oglstreg.reg
2009-06-10 06:31 167,424 a------- c:\windows\system32\nvstreg.exe
2009-06-10 06:31 1,718,272 a------- c:\windows\system32\nvsttest.exe
2009-06-10 06:31 1,034,752 a------- c:\windows\system32\nvstview.exe
2009-06-10 06:31 89,088 a------- c:\windows\system32\nvimage.dll
2009-06-10 06:29 1,656 a------- c:\windows\system32\nvstdef.reg
2009-06-10 06:03 1,704,960 a------- c:\windows\system32\nvcuda.dll
2009-06-10 06:03 1,317,408 a------- c:\windows\system32\nvcuvenc.dll
2009-06-10 06:03 678,432 a------- c:\windows\system32\nvcuvid.dll
2009-06-10 06:03 151,552 a------- c:\windows\system32\nvcod155.dll
2009-06-10 06:03 4,224 a------- c:\windows\system32\drivers\nvBridge.kmd
2009-06-04 16:39 457,248 a------- c:\windows\system32\nvuninst.exe
2009-05-21 11:33 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-09 01:50 915,456 a------- c:\windows\system32\wininet.dll
2009-05-09 01:34 71,680 a------- c:\windows\system32\iesetup.dll
2009-05-01 14:30 3,366,912 a------- c:\windows\system32\GPhotos.scr
2008-07-18 20:20 29,880 a------- c:\users\eagle\appdata\roaming\wklnhst.dat
2008-05-25 01:38 174 a--sh--- c:\program files\desktop.ini
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-03-15 15:51 88 ---shr-- c:\windows\system32\4F3C969E66.sys
2008-03-15 15:51 2,828 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 16:32:29.76 ===============

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#2 Elise

Elise

    Bleepin' Blonde


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Posted 04 August 2009 - 02:19 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Billy O'Neal

Billy O'Neal

    Visual C++ STL Maintainer


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Posted 11 August 2009 - 03:42 PM

Due to lack of feedback, this topic has been closed.
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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