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Most of my programs are gone!


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#1 Arclight

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Posted 24 July 2009 - 02:32 PM

So I am pretty sure that I picked up a virus, I was surfing the web on my lunch break on my home PC and when I went to use the "Show Desktop" button it was an invalid program link. Then I tried another program and it wouldnt work either, I reset my computer hoping that would fix it and now all of the programs are missing, including some of the programs that are inherent to windows including Add/Remove Programs and System, as well as System Restore! I hope someone knows what is going on with this, and can give me an idea of what to do, or what this thing is called. I appreciate any help that you can give. Thanks!

Oh yeah btw my PC is running windows XP home edition. Also the programs are probably still there it just won't let me access them as all of the hard drive space on my drives are still being taken up but I just can't access anything.

Edited by Arclight, 24 July 2009 - 02:35 PM.


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#2 boopme

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Posted 24 July 2009 - 02:59 PM

Hello and welcome please run these next. As you said they are probably being hidden by the malware.

If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Arclight

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Posted 24 July 2009 - 05:35 PM

I downloaded Atf-Cleaner.exe to my desktop but I cannot execute the file. When I double click on the icon it brings up a message that says this:

Windows cannot open this file:

File: Atf-Cleaner.exe

To open this file, Windows needs to know what program created it. Windows can go online to look it up automatically, or you can manually select from a list of programs on your computer.

What do you want to do?
O Use the web service to find the appropriate program
O Select the program from a list

If I go with the web service to find it, the link takes me to this link: http://shell.windows.com/fileassoc/0409/xm...dir.asp?Ext=exe

Could it be possible for the malware/virus to have switched off my ability to use executable files?

#4 boopme

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Posted 25 July 2009 - 12:46 PM

Will MBAM run, it's a possibility with malware. Are you in safe Mode?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Arclight

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Posted 25 July 2009 - 01:08 PM

I am in safe mode, that doesn't change anything. What is MBAM?

#6 boopme

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Posted 25 July 2009 - 01:10 PM

Sorry ,Malwarebytes i keep forgetting..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Arclight

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Posted 25 July 2009 - 01:39 PM

I downloaded malwarebites and saved it under the other name that you posted above but it still won't run, same problem as when I use any other program.

#8 boopme

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Posted 25 July 2009 - 01:55 PM

Hello let's try Fatdcuk's fix.

Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM and select Quick Scan

At the end of the scan click Remove Selected and then reboot.


Post the scan log. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Whatever the result of that we want to try runing RootRepeal next.
Next Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
Not this >>> SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Edited by boopme, 25 July 2009 - 01:56 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Arclight

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Posted 25 July 2009 - 02:33 PM

I can't even get malwarebytes to install, once I have downloaded it from the link you gave me above to my desktop if appears as a file with no ability to open, giving that same problem where I need to use the internet or choose a program from a list to associate it with. The internet option leads me right back to where I got with the other programs and I don't think I have any way to associate the file with a normal executable.

#10 boopme

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Posted 25 July 2009 - 03:46 PM

You will need to run HJT/DDS.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Arclight

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Posted 25 July 2009 - 04:43 PM

I did some playing around on my PC and I found a way to get my exe files to work, so I ran MBAM and here is the log i got:

Malwarebytes' Anti-Malware 1.39
Database version: 2501
Windows 5.1.2600 Service Pack 3

7/25/2009 2:43:25 PM
mbam-log-2009-07-25 (14-43-25).txt

Scan type: Quick Scan
Objects scanned: 91535
Time elapsed: 3 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\c:\WINDOWS\system32\mpgdec.ax (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\system32\mpgdec.ax (Backdoor.Bot) -> Quarantined and deleted successfully.
c:\program files\mozilla firefox\plugins\NPAskSBr.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jason\Desktop\winlogon.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#12 boopme

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Posted 25 July 2009 - 07:08 PM

Good job!! Now see if you can run SAS..
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
[*]Click Close to exit the program.[/list
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Arclight

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Posted 26 July 2009 - 03:32 PM

I go to install superantispyware and I can use my trick to associate it with itself from the popup that i've been getting. The problem is that it then asks me to link to MSIEXEC.exe and I have no idea where that file is located, evidently it is what helps with the setup process of programs. Anyway i found it in my windows/system32 folder and i link it to it like before and it doesn't work, so maybe I cant get away with superantispyware.

#14 boopme

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Posted 26 July 2009 - 04:22 PM

Unfortunately the malware has corrupted your registry and setup. To avoid more serious problems and possibly an un bootable PC,you will need to run HT as I posted above or a full wipe and freinstall of your OS.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 boopme

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Posted 27 July 2009 - 09:46 AM

Hello arclight.
I have moved your HJT log to where it needs to be....here
http://www.bleepingcomputer.com/forums/ind...p;#entry1358021

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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