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Computer Slow and Cyber Defender


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2 replies to this topic

#1 Ravenswood

Ravenswood

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Posted 24 July 2009 - 02:26 PM

Working on a computer for someone else. I scanned this computer a couple of months ago, which sped it up, but now he reports that the computer is slowing down again and the anti-virus program (AVG free v 8.5) reports no viruses. Also, an ad for Cyber Defender kept appearing on the screen but I uninstalled it through Control Panel.

I only see this person once a week. So if you write to me, it may take me a few days to respond. Thank-you.

DDS.txt below:


DDS (Ver_09-06-26.01) - NTFSx86
Run by Honoratus at 14:17:14.80 on Fri 07/24/2009
Internet Explorer: 8.0.6001.18783
Microsoft® Windows Vista™ Home Basic 6.0.6001.1.1252.1.1033.18.3061.1161 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\aestsrv.exe
C:\Windows\system32\svchost.exe -k apphost
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Longman\Longman Advanced American Dictionary\laad.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10a.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\DllHost.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\sdclt.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Honoratus\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
uURLSearchHooks: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\users\honoratus\appdata\locallow\cyberdefender\cdmyidd.dll
mURLSearchHooks: H - No File
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\users\honoratus\appdata\locallow\cyberdefender\cdmyidd.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.15642\swg.dll
BHO: QUICKfind BHO Object: {c08df07a-3e49-4e25-9ab0-d3882835f153} - c:\progra~1\idm\quickf~1\plugins\IEHelp.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\users\honoratus\appdata\locallow\cyberdefender\cdmyidd.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Dell DataSafe Online] "c:\program files\dell datasafe online\DataSafeOnline.exe" /m
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\users\honora~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\americ~1.lnk - c:\america online 4.0b\aoltray.exe
StartupFolder: c:\users\honora~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: avgrsstx.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-9-9 335752]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-9-5 111616]
RUnknown CDAVFS;CDAVFS; [x]

=============== Created Last 30 ================

2009-07-14 14:14 289,792 a------- c:\windows\system32\atmfd.dll
2009-07-14 14:14 156,672 a------- c:\windows\system32\t2embed.dll
2009-07-14 14:14 72,704 a------- c:\windows\system32\fontsub.dll
2009-07-14 14:14 10,240 a------- c:\windows\system32\dciman32.dll
2009-07-13 15:33 116,839 a------- c:\windows\hpqins00.dat
2009-07-08 23:03 97,800 a------- c:\windows\system32\infocardapi.dll
2009-07-08 23:03 622,080 a------- c:\windows\system32\icardagt.exe
2009-07-08 23:03 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-07-08 23:03 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-07-08 23:03 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-07-08 23:03 11,264 a------- c:\windows\system32\icardres.dll
2009-07-08 23:03 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-07-08 23:03 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-07-08 16:14 96,760 a------- c:\windows\system32\dfshim.dll
2009-07-08 16:14 282,112 a------- c:\windows\system32\mscoree.dll
2009-07-08 16:14 41,984 a------- c:\windows\system32\netfxperf.dll
2009-07-08 16:14 158,720 a------- c:\windows\system32\mscorier.dll
2009-07-08 16:14 83,968 a------- c:\windows\system32\mscories.dll
2009-07-08 16:04 156,160 a------- c:\windows\system32\msls31.dll
2009-07-05 11:28 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_NuidFltr_01005.Wdf

==================== Find3M ====================

2009-07-09 14:25 335,752 a------- c:\windows\system32\drivers\avgldx86.sys
2009-07-05 11:28 86,016 a------- c:\windows\inf\infstrng.dat
2009-07-05 11:28 86,016 a------- c:\windows\inf\infstor.dat
2009-07-05 11:28 51,200 a------- c:\windows\inf\infpub.dat
2009-06-22 12:42 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-05-09 01:14 1,418,120 a------- c:\windows\system32\wdfcoinstaller01005.dll
2009-05-09 00:50 915,456 a------- c:\windows\system32\wininet.dll
2009-05-09 00:34 71,680 a------- c:\windows\system32\iesetup.dll
2009-04-08 15:03 3,067,803 a----r-- c:\users\honoratus\ComboFix.exe
2009-04-08 07:39 8,318,896 a------- c:\users\honora~1\appdata\roaming\DataSafeDotNet.exe
2008-10-24 15:50 56 a---h--- c:\programdata\ezsidmv.dat
2008-10-24 15:50 56 a---h--- c:\progra~2\ezsidmv.dat
2008-09-05 00:14 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 21:57 174 a--sh--- c:\program files\desktop.ini
2006-11-02 07:39 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:39 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:39 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:39 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 14:18:46.77 ===============

Attached Files


Edited by Ravenswood, 24 July 2009 - 02:27 PM.


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#2 Elise

Elise

    Bleepin' Blonde


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Posted 04 August 2009 - 02:17 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Billy O'Neal

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Posted 11 August 2009 - 03:43 PM

Due to lack of feedback, this topic has been closed.
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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