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Cannot start Microsoft Office Outlook, Cannot open the Outlook window


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#1 MagicAdam

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Posted 24 July 2009 - 04:55 AM

Dear All

I am getting the above error when I try to open Outlook 2007 on Windows XP. There is a quick fix to this which is to run 'outlook.exe /resetnavpane', which I find from a quick internet search. However, this is a one time fix, and I am having to do it every single time that I boot up. Is there a more permanent fix to this problem - hopefully the fact that the above fix works will identify the root of the problem. If anyone knows this and can help I would be very grateful.

Thanks

Adam


EDIT: Moved to more appropriate forum

Edited by garmanma, 24 July 2009 - 03:57 PM.


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#2 garmanma

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Posted 25 July 2009 - 11:36 AM

Is that the error message in its entirety?
Could you provide a link to the outlook.exe /resetnavpane fix so we can look at it and see exactly what it does?
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#3 Mysterysgames

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Posted 25 July 2009 - 12:36 PM

Although this fix can be found on many forums, there is little information available on what it exactly does.

I've found these two links that provide a bit of information:

Clears and regenerates the Navigation Pane for the current profile.
http://office.microsoft.com/en-us/outlook/...0031101033.aspx

http://www.msoutlook.info/question/268

#4 MagicAdam

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Posted 27 July 2009 - 04:29 PM

Yes that is the full error message.

Examples of the command being suggested as a remedy given here:

http://www.pcreview.co.uk/forums/thread-3856828.php
http://www.microsoft.com/communities/newsg...p;sloc=&p=2
http://social.answers.microsoft.com/Forums...8f-d8437c898e67
http://www.techforlunch.com/cannot-start-m...outlook-window/
http://www.msoutlook.info/question/268

Thanks.

#5 Chris S.

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Posted 28 July 2009 - 12:51 PM

Adam,

Try creating a new mail profile while retaining the old one and seeing if the problem persists (Control Panel > Mail > Show Profiles...).
Instructions for creating a new mail profile.

Microsoft proposes two additional solutions: http://support.microsoft.com/kb/252304

-Chris

#6 MagicAdam

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Posted 28 July 2009 - 06:01 PM

Thanks Chris,

I tried the fixes you recommended. Adding a new profile worked fine - I chose the option to do so without setting up a designated email address. However, when I came to run Outlook afterwards it did not see any profiles, and when I went back to the control panel, there were none there. Very bizarre. I performed a system restore to repair this, and after doing so Outlook opened fine. Fingers crossed it will continue to do so.

Cheers guys

Adam




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