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Cannot open Webroot Antivirus or MBAM


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11 replies to this topic

#1 drymobius

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Posted 24 July 2009 - 02:06 AM

I cannot open Webroot Antivirus and AntiSpyware to scan for viruses/spyware. I cannot open MBAM either. I can open Firefox and surf the web. I can open applications like Word, etc. I'm running Windows XP on a desktop, and this just occurred about 5 hours ago. I have downloaded a new copy of MBAM onto a flash drive from another computer, and was successful in using that for an initial scan. That resulted in 4 instances of a virus (unfortunately I did not copy the log, and now I cannot open MBAM to get it) which I had removed. I have tried opening the apps in Safemode; no success. I reinstalled Webroot; could not open subsequently. I tried renaming the executable files for both Webroot and MBAM to try to "fool" the virus; did not work. Net, I am pretty certain I have malware/virus on my computer, and the two programs I would count on to fix the problem will not open.

Help would look like identification of the virus/malware, its subsequent removal, and the ability to be able to open and run both Webroot and MBAM. I would greatly appreciate any help you can offer. Thanks.
drymobius

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#2 rigel

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Posted 24 July 2009 - 09:26 AM

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

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#3 drymobius

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Posted 24 July 2009 - 03:48 PM

Rigel, did as you suggested. The SAR scan detected 98 items; unfortunately, none of them were recommended for cleanup. So I took no action, but instead, copied the scan log for your review. I have also appended an MBAM log from this morning, indicating the presence of the Trojan UAC. Here they are:

Malwarebytes' Anti-Malware 1.39
Database version: 2492
Windows 5.1.2600 Service Pack 2

7/24/2009 8:51:09 AM
mbam-log-2009-07-24 (08-51-09).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 234525
Time elapsed: 45 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\system32\rn.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\xa.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

Here is the SAR scan log:


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 7/24/2009 at 11:03:27 AM
User "Sun" on computer "FAMILY"
Windows version 5.1 SP 2.0 Service Pack 2 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UAAddressBookButtonCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UAButtonCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UACheckBoxCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UADropDwnCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UAEditCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UAGalleryButtonCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UAGalleryCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UAGraphicDropDown.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UAHelpCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UAPartsListCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UARadioBttnCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UAScrapBookButtonCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UACTLS.UATextCtrl.5
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\UACd.sys
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\UACd.sys
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\UACd.sys
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\UACcreoboipma.dll
Hidden: file C:\Documents and Settings\Sun\Local Settings\Temporary Internet Files\Content.IE5\4FVUJUGJ\183-14881992;fpbn=1;fpb=59201950;ns=0;url=http___www.dailymotion.com_us_from=US_text_kanoodle0709;ref=http___www.fulldotfind.com_pubac_ac.php_id=3522&q=mapquest[1].gif
Hidden: file C:\Documents and Settings\Sun\Local Settings\Temporary Internet Files\Content.IE5\FSHG5RUT\;cfp=1;rndc=124844253;target=_blank;sub1=iframe;misc=21467;adiframe=y;rdclick=http___udmserve.net_udm_clk[1].cpx%3Fmid%3D2040%3Bsid%3D59%3Bev%3D2%3Bdt%3D2%3Budm_clk%3D
Hidden: file C:\WINDOWS\system32\uacinit.dll
Hidden: file C:\WINDOWS\system32\UACwhwrwgjuhc.db
Hidden: file C:\WINDOWS\system32\UACdcxdsmntpi.dll
Hidden: file C:\Documents and Settings\Peanut\Application Data\LimeWire\.NetworkShare\LimeWireWin4.14.10.exe
Hidden: file C:\Documents and Settings\Flower\Local Settings\Temp\UAC3d20.tmp
Hidden: file C:\Documents and Settings\Flower\Local Settings\Temp\UAC8034.tmp
Hidden: file C:\Documents and Settings\Sun\Local Settings\Temporary Internet Files\Content.IE5\FSHG5RUT\2539-71223183-14881992;dg=E4909-W-MS-7;dst=1;et=1248443036640;tzo=240;a=p-35zC8ZTmkLrqU;labels=Campaign.3379%2CPlan.12434%2CPublisher.1565%2CSpot.5587%2CChannel[1].gif
Hidden: file C:\Documents and Settings\Flower\.limewire\.NetworkShare\LimeWireWin4.12.6-fixed.exe
Hidden: file C:\Documents and Settings\Peanut\Local Settings\Application Data\Wildtangent\Cdacache\00\00\02.dat
Hidden: file C:\WINDOWS\system32\Macromed\update\New\Shockwave 10\PostUpdate.exe
Hidden: file C:\Documents and Settings\Flower\Application Data\U3\temp\cleanup.exe
Hidden: file C:\Documents and Settings\Peanut\Application Data\U3\temp\cleanup.exe
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\GenericWindowsUtils.dll
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\LimeWire.exe
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\LimeWire20.dll
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\WindowsFirewall.dll
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\WindowsV5PlusUtils.dll
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\filelib\aolsetup.exe
Hidden: file C:\Documents and Settings\Flower\Application Data\Microsoft\Clip Organizer\mstore10.mgc
Hidden: file C:\Documents and Settings\Flower\Application Data\Microsoft\Clip Organizer\Offic10.MGC
Hidden: file C:\Documents and Settings\Flower\.limewire\.NetworkShare\LimeWireWin4.12.6-nopack2.exe
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\uninstall.exe
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\.NetworkShare\LimeWireWin4.12.6.exe
Hidden: file C:\Documents and Settings\Peanut\Application Data\U3\0000060422116283\u3dapi10.dll
Hidden: file C:\Documents and Settings\Peanut\Application Data\U3\0000060422116283\LaunchPad.exe
Hidden: file C:\Documents and Settings\Peanut\Application Data\U3\0000060422116283\cleanup.exe
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\GenericWindowsUtils.dll
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\LimeWire.exe
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\WindowsV5PlusUtils.dll
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\WindowsFirewall.dll
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\DirectSound\DirectSound.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SWA\swadcmpr.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SWA\SWASTRM.X32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SoundControl\Sound Control.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SoundImportExport\Sound Import Export.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\MixServices\Mix Services.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\MacroMix\MacroMix.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\FlashAsset\Flash Asset.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Microsoft\Clip Organizer\mstore10.mgc
Hidden: file C:\Documents and Settings\Peanut\Application Data\Microsoft\Clip Organizer\Offic10.MGC
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msado15.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Azureus\plugins\azump\mplayer.exe
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msadrh15.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msadox.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjro.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Expsrv.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjet40.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjetoledb40.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjint40.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjter40.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjtes40.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Mswstr10.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\vbajet32.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Snapfish\Common\Bin\hpvt.iae
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\uninstall.exe
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\.NetworkShare\LimeWireWin4.12.4.exe
Hidden: file C:\Documents and Settings\Flower\Application Data\Snapfish\Activia\Bin\QuickUploader.iaa
Hidden: file C:\WINDOWS\Temp\UAC22e4.tmp
Hidden: file C:\WINDOWS\system32\UACdwmpuvxotx.dat
Hidden: file C:\WINDOWS\system32\UACotaopxmefg.dll
Hidden: file C:\WINDOWS\system32\drivers\UACteylihqltk.sys
Hidden: file C:\WINDOWS\system32\UACvclibofnxi.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\Shockwave3dAsset\Shockwave 3d Asset.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\FontXtra\Font Xtra.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\FlashAsset\Flash Asset.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\Havok\Havok.x32
Hidden: file C:\WINDOWS\system32\UACtmklrsvmtu.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\MacroMix\MacroMix.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\DirectSound\DirectSound.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SWA\swadcmpr.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SWA\SWASTRM.X32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SoundControl\Sound Control.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\TextAsset\Text Asset.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\TextXtra\TextXtra.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\FontAsset\Font Asset.x32
Hidden: file C:\Documents and Settings\Flower\.jagex_cache_32\runescape\jogl.dll
Hidden: file C:\Documents and Settings\Flower\.jagex_cache_32\runescape\jogl_awt.dll
Hidden: file C:\Documents and Settings\Flower\Local Settings\Temp\UAC425b.tmp
Hidden: file C:\Documents and Settings\Flower\My Documents\Downloads\Penguin Storm 7.exe
Stopped logging on 7/24/2009 at 11:56:22 AM

I will wait for your further directions. Thanks.
drymobius

#4 rigel

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Posted 24 July 2009 - 06:46 PM

It will not delete anything it isn't sure about.

You have been infected by a nasty rootkit {TDSS Variant}. This rootkit may steal personal information from your computer and can monitor traffic as you surf. If you do on-line banking. shopping, or other financial transactions, you need to contact your bank to monitor your account -and- change all passwords immediately. I also recommend changing the password on your router - if applicable. Do to the nature of rootkits, some members elect to reformat their computer, verses trying to clean it. If you wish to do that, please let me know.

We continue:

Please rerun Sophos AR and delete the following entries:
  • Hidden: file C:\WINDOWS\system32\UACcreoboipma.dll
  • Hidden: file C:\WINDOWS\system32\uacinit.dll
  • Hidden: file C:\WINDOWS\system32\UACwhwrwgjuhc.db
  • Hidden: file C:\WINDOWS\system32\UACdcxdsmntpi.dll
  • Hidden: file C:\Documents and Settings\Flower\Local Settings\Temp\UAC3d20.tmp
  • Hidden: file C:\Documents and Settings\Flower\Local Settings\Temp\UAC8034.tmp
  • Hidden: file C:\WINDOWS\Temp\UAC22e4.tmp
  • Hidden: file C:\WINDOWS\system32\UACdwmpuvxotx.dat
  • Hidden: file C:\WINDOWS\system32\UACotaopxmefg.dll
  • Hidden: file C:\WINDOWS\system32\drivers\UACteylihqltk.sys
  • Hidden: file C:\WINDOWS\system32\UACvclibofnxi.dll
  • Hidden: file C:\WINDOWS\system32\UACtmklrsvmtu.dll
  • Hidden: file C:\Documents and Settings\Flower\Local Settings\Temp\UAC425b.tmp
Then please update and rerun Malwarebytes. Post the new log.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 drymobius

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Posted 24 July 2009 - 10:23 PM

Rigel, sounds nasty, that rootkit. However, it was apparently no match for SAR. After deleting the files you suggested, and rerunning MBAM, the log looks like this:
Malwarebytes' Anti-Malware 1.39
Database version: 2495
Windows 5.1.2600 Service Pack 2

7/24/2009 9:46:23 PM
mbam-log-2009-07-24 (21-46-23).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 225190
Time elapsed: 1 hour(s), 0 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

I will change passwords as an added precaution, as you suggest. Many thanks for your help in getting rid of this serious infection.
drymobius

#6 rigel

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Posted 24 July 2009 - 10:27 PM

You are welcome, but I would run a couple more scans to be sure we got everything.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.
#1
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Now Lets see if anything is left out there.
#2
Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 drymobius

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Posted 25 July 2009 - 12:22 PM

Rigel, I have completed Dr.Web CureIt and SAS scans. Here are the contents of the logs from these scans:

Dr.Web CureIt csv file:

AIM.exe\data090;C:\AOL Instant Messenger\AIM.exe;Adware.Aws;;
AIM.exe;C:\AOL Instant Messenger;Archive contains infected objects;Moved.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Common Files\aolback\Comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;C:\Program Files\Common Files\aolback\Comps\coach;Archive contains infected objects;Moved.;
GTDownAO_106.ocx;C:\Program Files\Common Files\AolCoach\en_en;Adware.Gdown;Incurable.Moved.;
A0732642.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP517;Trojan.Virtumod.based.25;Incurable.Moved.;
A0732661.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP517;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734735.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP517;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734744.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP517;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734745.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP517;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734746.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP517;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734767.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP518;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734768.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP518;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734769.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP518;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734770.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP518;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734771.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP518;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734925.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP518;Trojan.Virtumod.based.25;Incurable.Moved.;
A0734926.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP518;Trojan.Virtumod.based.25;Incurable.Moved.;
A0735097.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0735098.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0735099.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0736095.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0736097.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0736204.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0736208.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0736455.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0736456.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0736467.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0736500.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP520;Trojan.Virtumod.based.25;Incurable.Moved.;
A0739534.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP521;Trojan.Virtumod.based.25;Incurable.Moved.;
A0740534.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP521;Trojan.Virtumod.based.25;Incurable.Moved.;
A0740535.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP521;Trojan.Virtumod.based.25;Incurable.Moved.;
A0740581.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP521;Trojan.Virtumod.based.25;Incurable.Moved.;
A0740670.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP522;Trojan.Virtumod.based.25;Incurable.Moved.;
A0742673.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP522;Trojan.Virtumod.based.25;Incurable.Moved.;
A0742674.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP522;Trojan.Virtumod.based.25;Incurable.Moved.;
A0742718.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP522;Trojan.Virtumod.based.25;Incurable.Moved.;
A0743723.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP522;Trojan.Virtumod.based.25;Incurable.Moved.;
A0745759.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP522;Trojan.Virtumod.based.25;Incurable.Moved.;
A0745760.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP522;Trojan.Virtumod.based.25;Incurable.Moved.;
A0745761.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP522;Trojan.Virtumod.based.25;Incurable.Moved.;
A0746729.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP522;Trojan.Virtumod.based.25;Incurable.Moved.;
A0746740.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP523;Trojan.Virtumod.based.25;Incurable.Moved.;
A0746742.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP523;Trojan.Virtumod.based.25;Incurable.Moved.;
A0746745.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP523;Trojan.Virtumod.based.25;Incurable.Moved.;
A0746793.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP523;Trojan.Virtumod.based.25;Incurable.Moved.;
A0747209.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP523;Trojan.Virtumod.based.25;Incurable.Moved.;
A0747234.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP523;Trojan.Virtumod.based.25;Incurable.Moved.;
A0747259.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP523;Trojan.Virtumod.based.25;Incurable.Moved.;
A0749503.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP524;Trojan.Virtumod.based.25;Incurable.Moved.;
A0749504.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP524;Trojan.Virtumod.based.25;Incurable.Moved.;
A0749505.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP524;Trojan.Virtumod.based.25;Incurable.Moved.;
A0749506.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP524;Trojan.Virtumod.based.25;Incurable.Moved.;
A0754356.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP525;Trojan.Virtumod.based.25;Incurable.Moved.;
A0754459.dll;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP525;Trojan.Virtumod.based.25;Incurable.Moved.;
A0776129.exe\data090;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP539\A0776129.exe;Adware.Aws;;
A0776129.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP539;Archive contains infected objects;Moved.;
A0776130.exe\core.cab\GTDOWNAO_106.ocx;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP539\A0776130.exe;Adware.Gdown;;
A0776130.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP539;Archive contains infected objects;Moved.;

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/25/2009 at 12:36 PM

Application Version : 4.26.1006

Core Rules Database Version : 4019
Trace Rules Database Version: 1959

Scan type : Complete Scan
Total Scan Time : 02:19:07

Memory items scanned : 236
Memory threats detected : 0
Registry items scanned : 7170
Registry threats detected : 0
File items scanned : 93210
File threats detected : 0

Additional notes:
1) Yesterday, when I thought the viruses had all been removed, but before you sent me your last "watchout, let's do a final check" reply, I went into System Restore and created a restore point. Two days ago, I was not able to create a restore point (I guess due to the viruses etc.). Could that have been the cause of the Dr.Web CureIt scan results? SAS shows no viruses found, yet Dr.Web CureIt indicates the presence of a Virtumonde virus lurking somewhere.
2) Thank you for your time and patience in helping me clean up my computer.
3) Please let me know if there are any additional steps you would like me to take.
drymobius

#8 rigel

rigel

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Posted 25 July 2009 - 06:57 PM

Dr. Web found its items in an old system restore point. When you created your new restore point, did you delete all old restore points? If not, try that. Please rerun Dr. Web and we should see better results.

Then one more scan - online this time.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
After this one completes, how are things running now? Do we still have any effects left of the old infection?

2) Thank you for your time and patience in helping me clean up my computer.

You are welcome. I am glad we could help :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 drymobius

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Posted 27 July 2009 - 01:55 PM

Rigel, here's a summary. I'll provide detailed logs later today for you. No viruses, rootkits, or malware were detected using Dr.Web CureIt, SARK, SAS, MBAM, and Webroot Antivirus Antispyware. However, the ESET scan had 6 infections, but it quarantined/deleted them. After the ESET scan, I reran Webroot, and again, clean computer. Thanks.
drymobius

#10 rigel

rigel

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Posted 27 July 2009 - 01:57 PM

Excellent! How are things running now?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 drymobius

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Posted 27 July 2009 - 09:47 PM

Rigel, the computer is running a bit faster than last Thursday, when the problems began. Here I am posting all the scan logs for your review:

Dr.Web CureIt found no infections, so there is no .csv file.

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 7/26/2009 at 8:31:35 AM
Windows version 5.1 SP 2.0 Service Pack 2 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Error: Could not start the helper process - unable to complete scan.
Please restart and try again.
Incorrect function.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Documents and Settings\Peanut\Application Data\LimeWire\.NetworkShare\LimeWireWin4.14.10.exe
Hidden: file C:\Documents and Settings\Flower\.limewire\.NetworkShare\LimeWireWin4.12.6-fixed.exe
Hidden: file C:\Documents and Settings\Peanut\Local Settings\Application Data\Wildtangent\Cdacache\00\00\02.dat
Hidden: file C:\WINDOWS\system32\Macromed\update\New\Shockwave 10\PostUpdate.exe
Hidden: file C:\Documents and Settings\Flower\Application Data\U3\temp\cleanup.exe
Hidden: file C:\Documents and Settings\Peanut\Application Data\U3\temp\cleanup.exe
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\GenericWindowsUtils.dll
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\LimeWire.exe
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\LimeWire20.dll
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\WindowsFirewall.dll
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\WindowsV5PlusUtils.dll
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\filelib\aolsetup.exe
Hidden: file C:\Documents and Settings\Flower\Application Data\Microsoft\Clip Organizer\mstore10.mgc
Hidden: file C:\Documents and Settings\Flower\Application Data\Microsoft\Clip Organizer\Offic10.MGC
Hidden: file C:\Documents and Settings\Flower\.limewire\.NetworkShare\LimeWireWin4.12.6-nopack2.exe
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\uninstall.exe
Hidden: file C:\Documents and Settings\Peanut\My Documents\My Music\LimeWire\.NetworkShare\LimeWireWin4.12.6.exe
Hidden: file C:\Documents and Settings\Peanut\Application Data\U3\0000060422116283\u3dapi10.dll
Hidden: file C:\Documents and Settings\Peanut\Application Data\U3\0000060422116283\LaunchPad.exe
Hidden: file C:\Documents and Settings\Peanut\Application Data\U3\0000060422116283\cleanup.exe
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\GenericWindowsUtils.dll
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\LimeWire.exe
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\WindowsV5PlusUtils.dll
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\WindowsFirewall.dll
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\DirectSound\DirectSound.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SWA\swadcmpr.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SWA\SWASTRM.X32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SoundControl\Sound Control.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SoundImportExport\Sound Import Export.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\MixServices\Mix Services.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\MacroMix\MacroMix.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\FlashAsset\Flash Asset.x32
Hidden: file C:\Documents and Settings\Peanut\Application Data\Microsoft\Clip Organizer\mstore10.mgc
Hidden: file C:\Documents and Settings\Peanut\Application Data\Microsoft\Clip Organizer\Offic10.MGC
Hidden: file C:\WINDOWS\system32\SsiEfr.exe
Hidden: file C:\WINDOWS\system32\wrLZMA.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msado15.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Azureus\plugins\azump\mplayer.exe
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msadrh15.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msadox.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjro.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Expsrv.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjet40.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjetoledb40.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjint40.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjter40.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Msjtes40.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\Mswstr10.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Creative\Media Database\JetFileBackup\vbajet32.dll
Hidden: file C:\Documents and Settings\Flower\Application Data\Snapfish\Common\Bin\hpvt.iae
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\uninstall.exe
Hidden: file C:\Documents and Settings\Flower\My Documents\Flower's Stuff\My Stuff\LimeWire\.NetworkShare\LimeWireWin4.12.4.exe
Hidden: file C:\Documents and Settings\Flower\Application Data\Snapfish\Activia\Bin\QuickUploader.iaa
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\Shockwave3dAsset\Shockwave 3d Asset.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\FontXtra\Font Xtra.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\FlashAsset\Flash Asset.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\Havok\Havok.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\MacroMix\MacroMix.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\DirectSound\DirectSound.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SWA\swadcmpr.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SWA\SWASTRM.X32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SoundControl\Sound Control.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\TextAsset\Text Asset.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\TextXtra\TextXtra.x32
Hidden: file C:\Documents and Settings\Flower\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\FontAsset\Font Asset.x32
Hidden: file C:\Documents and Settings\Flower\.jagex_cache_32\runescape\jogl.dll
Hidden: file C:\Documents and Settings\Flower\.jagex_cache_32\runescape\jogl_awt.dll
Hidden: file C:\Documents and Settings\Flower\My Documents\Downloads\Penguin Storm 7.exe
Stopped logging on 7/26/2009 at 9:19:18 AM

Malwarebytes' Anti-Malware 1.39
Database version: 2507
Windows 5.1.2600 Service Pack 2

7/26/2009 6:18:54 PM
mbam-log-2009-07-26 (18-18-54).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 215497
Time elapsed: 55 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/26/2009 at 08:45 PM

Application Version : 4.26.1006

Core Rules Database Version : 4019
Trace Rules Database Version: 1960

Scan type : Complete Scan
Total Scan Time : 02:18:55

Memory items scanned : 237
Memory threats detected : 0
Registry items scanned : 7170
Registry threats detected : 0
File items scanned : 93274
File threats detected : 0

ESET scan:
C:\Documents and Settings\Sun\DoctorWeb\Quarantine\A0743723.exe Win32/Adware.Virtumonde.NEK application cleaned by deleting - quarantined
C:\Documents and Settings\Sun\DoctorWeb\Quarantine\A0746793.exe Win32/Adware.Virtumonde.NEK application cleaned by deleting - quarantined
C:\Documents and Settings\Sun\DoctorWeb\Quarantine\A0776129.exe Win32/Adware.WBug.A application deleted - quarantined
C:\Documents and Settings\Sun\DoctorWeb\Quarantine\AIM.exe Win32/Adware.WBug.A application deleted - quarantined
C:\WINDOWS\system32\ezabadub.ini Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined
C:\WINDOWS\system32\hjjlm.bak2 Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined

Webroot AntiVirus & AntiSpyware scan:
7/26/2009 10:54:18 PM: None
7/26/2009 10:54:18 PM: Traces Found: 0
7/26/2009 10:54:18 PM: Custom Sweep has completed. Elapsed time 00:57:08
7/26/2009 10:54:17 PM: File Sweep Complete, Elapsed Time: 00:54:52
7/26/2009 10:39:39 PM: Warning: AntiVirus engine for IFO returned [File Corrupted] on [C:\Documents and Settings\Ray\Desktop\Folder\zaSuiteSetup_80_020_000_en.exe]
7/26/2009 10:28:01 PM: Warning: AntiVirus engine for IFO returned [File Encrypted] on [C:\Documents and Settings\All Users\Application Data\AOL Downloads\ssc_suite_installer_1.10.7.1\comps\pwinst.exe]
7/26/2009 10:12:35 PM: Warning: AntiVirus engine for IFO returned [File Encrypted] on [C:\Documents and Settings\Ray\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine\Quarantine - 07-24-2009 - 17-44-24.SBU]
7/26/2009 10:02:13 PM: Warning: AntiVirus engine for IFO returned [File Encrypted] on [C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui]
7/26/2009 9:59:25 PM: Starting File Sweep
7/26/2009 9:59:24 PM: Cookie Sweep Complete, Elapsed Time: 00:00:00
7/26/2009 9:59:23 PM: Starting Cookie Sweep
7/26/2009 9:59:21 PM: Registry Sweep Complete, Elapsed Time:00:00:28
7/26/2009 9:58:53 PM: Starting Registry Sweep
7/26/2009 9:58:53 PM: Memory Sweep Complete, Elapsed Time: 00:02:29
7/26/2009 9:56:23 PM: Starting Memory Sweep
7/26/2009 9:56:17 PM: Start Custom Sweep
7/26/2009 9:56:17 PM: Sweep initiated using definitions version 1496
7/26/2009 9:55:53 PM: Your virus definitions have been updated.
7/26/2009 9:55:53 PM: Informational: Loaded AntiVirus Engine: 2.88.0; SDK Version: 4.43E; Virus Definitions: 07/26/2009 06:52:26 (GMT)
7/26/2009 9:55:53 PM: Your definitions are up to date.
7/26/2009 9:55:49 PM: License Check Status (0): Success
7/26/2009 9:55:46 PM: Automated check for program update in progress.
7/26/2009 9:55:35 PM: Informational: ShieldEmail: Start monitoring port 25 for mail activities
7/26/2009 9:55:35 PM: Informational: ShieldEmail: Start monitoring port 110 for mail activities
7/26/2009 9:55:33 PM: Warning: Unable to secure run key from ambiguous path exploit for HKU\S-1-5-21-3519493368-439879938-4271104807-1007\Software\Microsoft\Windows\CurrentVersion\Run\Yahoo! Pager. Parse Failure
7/26/2009 9:55:33 PM: Warning: Unable to secure run key from ambiguous path exploit for HKLM\Software\Microsoft\Windows\CurrentVersion\Run\SpySweeper. Parse Failure
7/26/2009 9:55:19 PM: Informational: Loaded AntiVirus Engine: 2.88.0; SDK Version: 4.43E; Virus Definitions: 07/26/2009 06:52:26 (GMT)
7/26/2009 9:54:37 PM: Webroot Software 6.1.0.128 started
7/26/2009 9:54:37 PM: | Start of Session, Sunday, July 26, 2009

Again, thank you for your help. Great forum, great people!
drymobius

#12 rigel

rigel

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Posted 27 July 2009 - 09:53 PM

Thank you drymobius. Glad we could help!

I would rerun malwarebytes in about a week - just to check. No need to post anything unless something pops up.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Safe surfing!
rigel

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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