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INFECTED, BUT UNABLE TO LOCATE/REMOVE... [Computer 2]


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2 replies to this topic

#1 jsk

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Posted 23 July 2009 - 10:22 PM

I have two computers running to the same Cable modem, via a hub (not a network).

Recently, the computers began to run sluggish. Then, the 'Residential Gateway' icon appeared in the network connections folder.

2 days ago, internet access ceased on both computers. After rebooting, internet access returned, but very sluggish.

Since then, the internet has crashed a couple times, and all protection on Mcafee antivrus suite (which I have now uninstalled) is mysteriously turned off, and the 'Residential Gateway' returns... And again, when the internet connections and antivirus are restored to normal configuration, the internet connection is inoperable.

I ran Avast, but nothing was found. The tech support at mcafee told me it was a virus, but she had no idea what is was specifically, and even less how to fix the problems...

Now, there is internet access on this computer, but only in safe-mode, and at times still sluggish.

I ran Avast on the other PC also, but no viruses were found. However, the other PC does not acquire internet connection, not even in safe-mode. I am running a chkdsk/f on the other PC, let me know if you will need the hijackthis log for that PC also.


Thanks.
----------------------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:50:55 PM, on 7/23/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesAlwil SoftwareAvast4aswUpdSv.exe
C:Program FilesAlwil SoftwareAvast4ashServ.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32ctfmon.exe
C:WINDOWSsystem32hkcmd.exe
C:WINDOWSsystem32igfxpers.exe
C:PROGRA~1ALWILS~1Avast4ashDisp.exe
C:Program FilesMessengermsmsgs.exe
C:WINDOWSsystem32spoolsv.exe
C:Program FilescomcasttbComcastSpywareScanComcastAntiSpyService.exe
C:PROGRA~1VCOMFix-Itmxtask.exe
C:Program FilesCommon FilesMotiveMcciCMService.exe
C:Program FilesComcastDesktop Doctorbinsprtsvc.exe
C:WINDOWSsystem32svchost.exe
C:PROGRA~1VCOMFix-Itmxtask.exe
C:Program FilesAlwil SoftwareAvast4ashMaiSv.exe
C:Program FilesAlwil SoftwareAvast4ashWebSv.exe
C:Program FilesMozilla Firefoxfirefox.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://www.comcast.net/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant = http://www.comcast.net/toolbar2.0/search/
R3 - URLSearchHook: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - (no file)
O2 - BHO: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
O2 - BHO: Comcast Toolbar - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:Program Filescomcasttbcomcastdx.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - (no file)
O3 - Toolbar: Comcast Toolbar - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:Program Filescomcasttbcomcastdx.dll
O4 - HKLM..Run: [igfxtray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [igfxhkcmd] C:WINDOWSsystem32hkcmd.exe
O4 - HKLM..Run: [igfxpers] C:WINDOWSsystem32igfxpers.exe
O4 - HKLM..Run: [avast!] C:PROGRA~1ALWILS~1Avast4ashDisp.exe
O4 - HKLM..Run: [DLCJCATS] rundll32 C:WINDOWSSystem32spoolDRIVERSW32X863DLCJtime.dll,_RunDLLEntry@16
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [MSMSGS] "C:Program FilesMessengermsmsgs.exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_05binssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_05binssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1244383377062
O20 - Winlogon Notify: wvUkJcBt - wvUkJcBt.dll (file missing)
O23 - Service: McAfee Application Installer Cleanup (0315811248394515) (0315811248394515mcinstcleanup) - Unknown owner - C:DOCUME~1crystalLOCALS~1Temp031581~1.EXE (file missing)
O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:Program FilescomcasttbComcastSpywareScanComcastAntiSpyService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:Program FilesAlwil SoftwareAvast4aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashWebSv.exe
O23 - Service: dlcj_device - Unknown owner - C:WINDOWSsystem32dlcjcoms.exe
O23 - Service: Fix-It Task Manager - V Communications, Inc. - C:PROGRA~1VCOMFix-Itmxtask.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:Program FilesCommon FilesMotiveMcciCMService.exe
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:Program FilesMcAfeeVirusScanMcShield.exe (file missing)
O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - C:PROGRA~1McAfeeVIRUSS~1mcsysmon.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:Program FilesComcastDesktop Doctorbinsprtsvc.exe

--
End of file - 6197 bytes

fyi: as you can see, (pc1) is connecting fine to the internet, without any strange behaviors presently...and it isn't sluggish either... However, it is directly connected to the modem, not the hub, and pc2 isn't connected...

Merged posts. ~ OB

Attached Files


Edited by Orange Blossom, 24 July 2009 - 07:05 PM.


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#2 pwgib

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Posted 03 August 2009 - 10:50 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#3 Orange Blossom

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Posted 13 August 2009 - 12:45 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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