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Google Installer & b.exe errors


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#1 arnhem44

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Posted 23 July 2009 - 07:02 PM

Good evening, I'm hoping someone maybe able to help me with some issues that my computer has picked up. After downloading an MP3 music file (yes, I admit it was from a 'free' site 'BeeMP3' - be warned, and I have learned my lesson that nothing comes for free) the following error messages displayed and have done ever since: 'Google Installer encountered a problem and needed to close' and 'b.exe has encountered a problem and needs to close'. I have to click on 'don't send report' several times to get rid of the messages and now the computer is prone to freezing and occasionally displaying a blue-screen telling me a physical dump of memory has taken place in order to protect the computer. Only a complete reboot gets things back to roughly normal.

I have run 'Spyware detector' and McAfee several times and though they do sometimes quarantine an item, the problem still prevails. I am running Windows XP Media Centre Edition V2002 SP3. I have fully backed up my data in case things come to the worst. Thank you for taking the time to read this post.

Regards, Arnhem44

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#2 Computer Pro

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Posted 23 July 2009 - 08:15 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 arnhem44

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Posted 24 July 2009 - 09:25 AM

Dear Computer Pro,

Thank you very much for taking the time to help me out - it is very appreciated andI feel guilty that I should be taking up someone else's time after what was a stupid error on my part.

I've had fun'n'games trying to download Malwarebytes as it froze two thirds of the way every time for 4 or 5 times (regardless as to how long I left it to install). Had luck eventually but the computer blue-screens on a regular basis (approx after 50 mins of scanning by when it had found 2 infected objects) so have been unable to give a full scan report, only the results of the ‘quick scan’. Any advice as to a way ahead?

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3

24/07/2009 15:07:57
mbam-log-2009-07-24 (15-07-57).txt

Scan type: Quick Scan
Objects scanned: 122628
Time elapsed: 15 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\xml.xml (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\rhcemhj0en41 (Rogue.AntiVirusXP2008) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\shccmhj0en41 (Rogue.AntiVirusXP2008) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\rhcemhj0en41 (Rogue.AntiVirusXP2008) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\shccmhj0en41 (Rogue.AntiVirusXP2008) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
I:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.
i:\program files\hybrid.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.Results of quickscan:



Kind regards,

Arnhem44

#4 Computer Pro

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Posted 24 July 2009 - 10:30 AM

I am afraid I have some bad news:

IMPORTANT NOTE: uacinit.dll is related to a nasty variant of the TDSSSERV rootkit component. Rootkits, backdoor Trojans, Botnets, and IRC Bots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker.


If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:

How Do I Handle Possible Identity Theft, Internet Fraud, and CC Fraud?

Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS please read this for more info:

When Should I Format, How Should I Reinstall


We can still clean this machine but I can't guarantee that it will be 100% secure afterwards or that the removal will be successful. Let me know what you decide to do.
Computer Pro

#5 arnhem44

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Posted 24 July 2009 - 01:00 PM

Hello again Computer Pro,

Sounds very grim to me - I think that as I've backed it all up I might as well go for a full Format/Install as I'd never trust it again unless I do. Can you help with this or will I need to go to another forum?

Arnhem44

#6 Computer Pro

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Posted 24 July 2009 - 01:45 PM

If you create a topic in the XP forum of the site, people would be happy to help you.

I'm sorry that it had to turn out this way, but its an unfortunate thing

If you create a topic in the XP forum of the site, people would be happy to help you.

I'm sorry that it had to turn out this way, but its an unfortunate thing
Computer Pro

#7 arnhem44

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Posted 24 July 2009 - 02:09 PM

Thank you Computer Pro for your time.

#8 Computer Pro

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Posted 24 July 2009 - 02:16 PM

Your very welcome, and good luck in the future
Computer Pro




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