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Computer shuts down automatically


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9 replies to this topic

#1 Benjie02

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Posted 11 July 2005 - 08:32 PM

Hi I am having probs with my pc shutting down by itself usually within 10 minutes of starting, following is the text shown in error report sent to microsoft;
C:\WINDOWS\TEMP\WER27db.dir00\winlogon.exe.mdmp
C:\WINDOWS\TEMP\WER27db.dir00\appcompat.txt
What can I do about this? Thanks in advance for your help.

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#2 thedon57

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Posted 12 July 2005 - 03:06 AM

Hi what was feed back you got from microsoft.
Now installed Microsoft Security Essencials on my Tower with Windows Home Premium 32bit and Toshiba Satellite Pro Laptop with Windows Home Premium 64bit

#3 Benjie02

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Posted 12 July 2005 - 03:40 AM

Unfortunately no reply

#4 thedon57

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Posted 12 July 2005 - 03:53 AM

I believe you have caught a virus, suggest you run agood antivirus, not nortons, sometime like avg or avast which is free from the web. and let us no the results of outcome.
Now installed Microsoft Security Essencials on my Tower with Windows Home Premium 32bit and Toshiba Satellite Pro Laptop with Windows Home Premium 64bit

#5 phatcat42141

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Posted 12 July 2005 - 06:07 AM

Hi I am having probs with my pc shutting down by itself usually within 10 minutes of starting, following is the text shown in error report sent to microsoft;
C:\WINDOWS\TEMP\WER27db.dir00\winlogon.exe.mdmp
C:\WINDOWS\TEMP\WER27db.dir00\appcompat.txt
What can I do about this? Thanks in advance for your help.

Maybe its a SAM file problem. Try this --


Boot from CD and log on to recovery console.
copy C:\WINDOWS\repair\SAM C:\WINDOWS\system32\config\SAM

#6 Benjie02

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Posted 12 July 2005 - 06:53 PM

Which CD do I boot from as I have several different ones here i.e. driver recovery cd, application recovery cd , operating system cd

#7 thedon57

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Posted 12 July 2005 - 06:57 PM

hi you want your O S cd
Now installed Microsoft Security Essencials on my Tower with Windows Home Premium 32bit and Toshiba Satellite Pro Laptop with Windows Home Premium 64bit

#8 Enthusiast

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Posted 12 July 2005 - 07:14 PM

Navigate to this file, C:\WINDOWS\TEMP\WER27db.dir00\appcompat.txt, and since it is a text file try opening it in notepad. See what it says.

Appcompat.txt is the reporting file used when uploading error reports to Microsoft. You've seen the message asking you if you would like to "report this error to Microsoft"? Appcompat.txt is a file that is uploaded if you say yes.

#9 phatcat42141

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Posted 12 July 2005 - 07:16 PM

Which CD do I boot from as I have several different ones here i.e. driver recovery cd, application recovery cd , operating system cd

Your operating system cd

#10 Benjie02

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Posted 13 July 2005 - 06:25 PM

Thankyou all for your help it was very appreciated and helpful, I ended up using the OS disc to repair my XP setup and is now working fine. Once again thankyou.
:thumbsup:




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