Posted 23 July 2009 - 12:08 PM
Trying to fix my dads computer. Its completely trashed.
First, when you start it up, it goes to the blue windows screen with the windows logo and it says starting, then it just sits there for 15 or so minutes. When it starts, the wallpaper shows up, no icons, start bar or anything. So i went to tskmgr, and did new task explorer.exe, this seems to work, but so, my tskmgr has literally 30 or more svchost.exe processes running from 15000 k to 16k? I have no idea what that is for? He has spyhunter on it, I'm running it trying to see if it does anything, doesnt seem to help much. I can't even open internet explorer or anything by clicking on it, the way I got spyhunter up, and control panel was by going start>run>system>then i backed up to program files, and did spyhunter and opened up the program. Its running now. I also was able to side click for control panel to open
I tried to open firefox and download hijack this to even begin trying to get a log, but instead of it going into the typical firefox download window, it just puts it on my desktop, with the name and no program (in properties its 0 mb, empty) I cant figure out why its doing this, and I can't open it to try and run anything.
I have the DELL operating system, already installed on your computer, reinstallation cd with mirco windows xp home edition including service pack 2, we are completely ok with just completely wiping the computer out and just having it all factory default, but I put the disc in when the computers on (not when I just start it and at the boot screen yet) but when i try to open my computer, if i click the button nothing happens, so again i do the start>run>system then go to my comp, but it just does a flashlight, nothing else.