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Unknown Infection - F-Secure did not catch - Won't allow IE to open (opens and closes immediately) - Wont allow normal MBAM install/run


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2 replies to this topic

#1 DMATS

DMATS

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  • Local time:08:19 PM

Posted 23 July 2009 - 10:24 AM

I was able to install MBAM by changing the name and file extension to test.bat - the program would not run. I then was able to get the program to run by changing mbam.exe to test.bat. MBAM found the following: Trojan.DNSChanger, Trojan.FakeAlert, Trojan.Agent

MBAM removed them, MBAM returns clean results. Internet explorer still opens and closes immediately. All my software that requires a license opens and now claims it could not contact the license server or license expired.

Please note I unloaded AV/FW before I ran the log and reloaded it immediately following.


DDS (Ver_09-06-26.01) - NTFSx86
Run by User at 11:05:53.54 on 23/07/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2047.1316 [GMT -4:00]

AV: COGECO Security Services 8.02 *On-access scanning disabled* (Updated) {E7512ED5-4245-4B4D-AF3A-382D3F313F15}
FW: COGECO Security Services 8.02 *disabled* {D4747503-0346-49EB-9262-997542F79BF4}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Ahead\InCD\InCDsrv.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Common Files\SolidWorks Installation Manager\Scheduler\sldIMScheduler.exe
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\Linksys Wireless-G Print Server\PSDiagnosticM.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\Lexmark 9300 Series\lxcqmon.exe
C:\Program Files\lg_fwupdate\fwupdate.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Lexmark 9300 Series\ezprint.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\SolidWorks (2)\SolidWorks\swScheduler\swBOEngine.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\SYSTEM32\astsrv.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\COGECO Security Services\Anti-Virus\fsgk32st.exe
C:\Program Files\COGECO Security Services\Anti-Virus\FSGK32.EXE
C:\Program Files\COGECO Security Services\Common\FSMA32.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\lxcqcoms.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\WINDOWS\system32\HPZipm12.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\DOCUME~1\User\LOCALS~1\Temp\SolidWorksLicTemp.0001
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\COGECO Security Services\Anti-Virus\fssm32.exe
C:\Program Files\Common Files\SolidWorks Shared\Service\SolidWorksLicensing.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\COGECO Security Services\Common\FSLAUNCHER0.EXE
C:\WINDOWS\pchealth\helpctr\binaries\HelpCtr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\Documents and Settings\User\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uStart Page = hxxp://www.google.ca/
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - No File
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
uRun: [Search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [LXCQCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCQtime.dll,_RunDLLEntry@16
mRun: [zBrowser Launcher] c:\program files\logitech\itouch\iTouch.exe
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [WrtMon.exe] c:\windows\system32\spool\drivers\w32x86\3\WrtMon.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] "c:\program files\analog devices\soundmax\Smax4.exe" /tray
mRun: [SolidWorks_CheckForUpdates] "c:\program files\common files\solidworks installation manager\scheduler\sldIMScheduler.exe" /scheduler
mRun: [RemoteControl] "c:\program files\cyberlink dvd solution\powerdvd\PDVDServ.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [PSDiagnosticM] "c:\program files\linksys wireless-g print server\PSDiagnosticM.exe"
mRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [lxcqmon.exe] "c:\program files\lexmark 9300 series\lxcqmon.exe"
mRun: [LGODDFU] "c:\program files\lg_fwupdate\fwupdate.exe" blrun
mRun: [JMB36X Configure] c:\windows\system32\JMRaidTool.exe boot
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [InCD] c:\program files\ahead\incd\InCD.exe
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [F-Secure TNB] "c:\program files\cogeco security services\fsgui\TNBUtil.exe" /CHECKALL /WAITFORSW
mRun: [F-Secure Manager] "c:\program files\cogeco security services\common\FSM32.EXE" /splash
mRun: [EzPrint] "c:\program files\lexmark 9300 series\ezprint.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\user\startm~1\programs\startup\solidw~1.lnk - c:\program files\solidworks (2)\solidworks\swscheduler\swBOEngine.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoca~1.lnk - c:\program files\common files\autodesk shared\acstart17.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\program files\cogeco security services\fsps\program\FSLSP.DLL
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {22945A69-1191-4DCF-9E6F-409BDE94D101} - hxxp://www.3dpublisher.net/SWService/eDrawingsEnglish.cab
DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} - hxxp://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {AD08A333-609E-11D3-950C-008098601567} - hxxp://wordreference.com/Install/Spanish%20to%20English.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

============= SERVICES / DRIVERS ===============

R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2009-7-9 33920]
R0 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2008-5-6 79872]
R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2009-2-23 28544]
R1 F-Secure HIPS;F-Secure HIPS;c:\program files\cogeco security services\hips\drivers\fshs.sys [2009-7-9 67808]
R2 BcmSqlStartupSvc;Business Contact Manager SQL Server Startup Service;c:\program files\microsoft small business\business contact manager\BcmSqlStartupSvc.exe [2008-1-11 30312]
R2 F-Secure Gatekeeper Handler Starter;FSGKHS;c:\program files\cogeco security services\anti-virus\fsgk32st.exe [2008-5-6 215648]
R2 lxcq_device;lxcq_device;c:\windows\system32\lxcqcoms.exe -service --> c:\windows\system32\lxcqcoms.exe -service [?]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2007-11-9 104000]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R2 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-9 602392]
R3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\windows\system32\drivers\A3AB.sys [2005-3-22 547744]
R3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\cogeco security services\anti-virus\minifilter\fsgk.sys [2008-5-6 99960]
R3 lknuhst;Linksys Network USB Host Controller;c:\windows\system32\drivers\lknuhst.sys [2007-7-29 11136]
R3 LKNUHUB;Linksys Network USB Root Hub;c:\windows\system32\drivers\lknuhub.sys [2007-7-29 37248]
R3 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2008-11-24 29263712]
S1 mferkdk;VSCore mferkdk;\??\c:\program files\mcafee\virusscan enterprise\mferkdk.sys --> c:\program files\mcafee\virusscan enterprise\mferkdk.sys [?]
S3 FSORSPClient;F-Secure ORSP Client;c:\program files\cogeco security services\orsp client\fsorsp.exe [2009-7-9 55904]
S3 LKNUCMP;Linksys Network USB Composite Device;c:\windows\system32\drivers\lknucmp.sys [2007-7-29 11648]
S4 F-Secure Filter;F-Secure File System Filter;c:\program files\cogeco security services\anti-virus\win2k\fsfilter.sys [2008-5-6 39776]
S4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\cogeco security services\anti-virus\win2k\fsrec.sys [2008-5-6 25184]

=============== Created Last 30 ================

2009-07-22 10:12 116,224 ac------ c:\windows\system32\dllcache\xrxwiadr.dll
2009-07-22 10:12 23,040 ac------ c:\windows\system32\dllcache\xrxwbtmp.dll
2009-07-22 10:12 17,408 ac------ c:\windows\system32\dllcache\xrxscnui.dll
2009-07-22 10:12 27,648 ac------ c:\windows\system32\dllcache\xrxftplt.exe
2009-07-22 10:12 4,608 ac------ c:\windows\system32\dllcache\xrxflnch.exe
2009-07-22 10:12 99,865 ac------ c:\windows\system32\dllcache\xlog.exe
2009-07-22 10:12 19,455 ac------ c:\windows\system32\dllcache\wvchntxx.sys
2009-07-22 10:12 16,970 ac------ c:\windows\system32\dllcache\xem336n5.sys
2009-07-22 10:12 19,328 ac------ c:\windows\system32\dllcache\wstcodec.sys
2009-07-22 10:12 12,063 ac------ c:\windows\system32\dllcache\wsiintxx.sys
2009-07-22 10:12 8,192 ac------ c:\windows\system32\dllcache\wshirda.dll
2009-07-22 10:10 397,502 ac------ c:\windows\system32\dllcache\vpctcom.sys
2009-07-22 10:09 69,632 ac------ c:\windows\system32\dllcache\umaxu12.dll
2009-07-22 10:08 241,664 ac------ c:\windows\system32\dllcache\tosdvd02.sys
2009-07-22 10:07 10,240 ac------ c:\windows\system32\dllcache\swpdflt2.dll
2009-07-22 10:06 7,040 ac------ c:\windows\system32\dllcache\snyaitmc.sys
2009-07-22 10:05 104,064 ac------ c:\windows\system32\dllcache\sisgrp.sys
2009-07-22 10:04 495,616 ac------ c:\windows\system32\dllcache\sblfx.dll
2009-07-22 10:03 79,104 ac------ c:\windows\system32\dllcache\rocket.sys
2009-07-22 10:02 130,942 ac------ c:\windows\system32\dllcache\ptserlv.sys
2009-07-22 10:01 29,769 ac------ c:\windows\system32\dllcache\pcntn5m.sys
2009-07-22 10:00 51,552 ac------ c:\windows\system32\dllcache\ntgrip.sys
2009-07-22 09:59 19,968 ac------ c:\windows\system32\dllcache\mxnic.sys
2009-07-22 09:55 35,200 ac------ c:\windows\system32\dllcache\msgame.sys
2009-07-22 09:54 420,992 ac------ c:\windows\system32\dllcache\ltmdmntt.sys
2009-07-22 09:53 6,144 ac------ c:\windows\system32\dllcache\kbd101c.dll
2009-07-22 09:52 471,102 ac------ c:\windows\system32\dllcache\imskdic.dll
2009-07-22 09:27 10,129,408 ac------ c:\windows\system32\dllcache\hwxkor.dll
2009-07-22 09:21 13,463,552 ac------ c:\windows\system32\dllcache\hwxjpn.dll
2009-07-22 09:15 10,096,640 ac------ c:\windows\system32\dllcache\hwxcht.dll
2009-07-22 09:15 1,041,536 ac------ c:\windows\system32\dllcache\hsfdpsp2.sys
2009-07-22 09:15 685,056 ac------ c:\windows\system32\dllcache\hsfcxts2.sys
2009-07-22 09:15 220,032 ac------ c:\windows\system32\dllcache\hsfbs2s2.sys
2009-07-22 09:15 32,285 ac------ c:\windows\system32\dllcache\hsfcisp2.dll
2009-07-22 09:13 21,504 ac------ c:\windows\system32\dllcache\hidserv.dll
2009-07-22 09:12 12,362 ac------ c:\windows\system32\dllcache\f3ab18xi.sys
2009-07-22 09:11 19,594 ac------ c:\windows\system32\dllcache\e100isa4.sys
2009-07-22 09:10 93,952 ac------ c:\windows\system32\dllcache\cwcwdm.sys
2009-07-22 09:09 60,970 ac------ c:\windows\system32\dllcache\cpqtrnd5.sys
2009-07-22 09:06 838,144 ac------ c:\windows\system32\dllcache\chtbrkr.dll
2009-07-22 09:03 12,800 ac------ c:\windows\system32\dllcache\brevif.dll
2009-07-22 09:02 84,480 ac------ c:\windows\system32\dllcache\ac97via.sys
2009-07-21 16:42 <DIR> --dsh--- c:\documents and settings\user\PrivacIE
2009-07-21 16:30 <DIR> --dsh--- c:\documents and settings\user\IETldCache
2009-07-21 16:28 101,376 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-07-21 16:27 <DIR> --d----- c:\windows\ie8updates
2009-07-21 16:27 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-07-21 16:27 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-07-21 16:26 <DIR> -cd-h--- c:\windows\ie8
2009-07-21 15:38 410,984 a------- c:\windows\system32\deploytk.dll
2009-07-21 14:00 <DIR> --d----- c:\docume~1\user\applic~1\Malwarebytes
2009-07-21 13:59 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-21 13:59 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-21 13:59 <DIR> --d----- c:\program files\Scan
2009-07-21 11:23 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-07-09 16:22 33,920 a------- c:\windows\system32\drivers\fsbts.sys
2009-06-30 10:28 <DIR> --d----- c:\program files\Yahoo!

==================== Find3M ====================

2009-07-23 10:02 170,806 a------- c:\windows\pchealth\helpctr\config\cache\Professional_32_1033.dat
2009-07-20 10:43 288,048 a------- c:\program files\utorrent.exe
2009-06-16 10:55 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 10:55 82,432 a------- c:\windows\system32\fontsub.dll
2009-06-03 15:27 1,290,752 a------- c:\windows\system32\quartz.dll
2009-05-13 01:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-09 01:14 1,418,120 a------- c:\windows\system32\wdfcoinstaller01005.dll
2009-05-07 11:44 344,064 a------- c:\windows\system32\localspl.dll
2007-10-02 17:54 141,525 a------- c:\program files\millMAX_Data_Sheet.pdf
2007-09-11 14:54 94,808 a------- c:\program files\g2m_download.exe
2007-07-09 09:35 45,689,829 a------- c:\program files\QuickTime716.dmg
2007-07-06 10:42 1,207,026 a------- c:\program files\wrar370.exe
2007-06-26 17:02 43,405,168 a------- c:\program files\nitro_pdf_professional.exe
2007-05-30 08:37 25,755,448 a------- c:\program files\wmp11-windowsxp-x86-enu.exe
2006-06-23 02:48 32,768 a----r-- c:\windows\inf\UpdateUSB.exe
2004-10-01 16:00 40,960 a------- c:\program files\Uninstall_CDS.exe

============= FINISH: 11:06:06.65 ===============

Attached Files



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#2 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
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  • Gender:Male
  • Local time:07:19 PM

Posted 03 August 2009 - 07:51 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#3 Orange Blossom

Orange Blossom

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Posted 13 August 2009 - 12:30 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

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