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B.S.O.D. Problems-Kindly Requesting Help


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11 replies to this topic

#1 Johnny Computer

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Posted 23 July 2009 - 09:42 AM

Hello-- I am hoping someone can help me with a BSOD Error. I keep gettting the BSOD maybe once every few hours of computer operation. I have my computer set to not shut down after a crash so the error stays up on my screen until I manually rebooot. I tried to locate the error in the event viewer using the guide that is posted by one of the moderators on this site....but I am a little lost. Is there someone who can help me with this problem. I didn't post any DDS logs yet as I know this is not the forum for posting logs. Some additional information that maybe helpful. Fully updated scans from MBAM, SAS, and Bit Defender all come up clean. Windows and Java are fully updated. Thanks in advance for your time and help. :huh: :huh:

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#2 Blade

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Posted 23 July 2009 - 10:50 AM

Could you give us the full text of the error message, including the STOP code, please?

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#3 Johnny Computer

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Posted 23 July 2009 - 11:11 AM

Yes I would be happy to do that but the only way I would know how would be to wait for the system to crash again and then copy the message by hand and then copy that message to a post. I'm happy to do that but I am wondering if there is a quicker way to find the error message or copy it?? I know I can find the error message in the event viewer but as I mentioned in my original message I was having some trouble figuring out which of the many error messages was the correct one. Thanks for your reply and help. It's much appreciated.

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#4 Blade

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Posted 23 July 2009 - 11:32 AM

Alright. . . while you're waiting for the crash to occur again :-\

If you can remember approximately what time the last crash occurred, go to the Event viewer and starting with the application tab, look through the list for errors (Denoted by a red circle with a white X in it) that occurred around the time of the last crash. Do the same for the Security and System tabs. For each error you find, double click on it. You're looking for an error that contains a STOP code. (looks like STOP: 0x0000007B (0xEB82784C, 0xC0000034, 0x00000000, 0x00000000) ). For Each error containing a STOP code, copy and paste the contents of the Description box in your next reply. If you end up having to submit multiple errors, that's okay, but please leave a few blank lines between each error so that I can tell them apart. :huh:

Let me know if that makes sense.

I don't know if this is the guide that you read or not, but here is one on the Event Viewer. How To Use Event Viewer

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#5 Johnny Computer

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Posted 23 July 2009 - 12:20 PM

Hi Blade-- Thanks for the quick reply. I do understand everything you are asking and will look for the requested info in the event viewer. It may be a little bit between posts as I have a busy week but I will be responding to all your posts. Thanks in advance for your time and help Blade. It's much appreciated. :huh:

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#6 Blade

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Posted 24 July 2009 - 10:54 PM

It's my pleasure. :huh:

I will wait for your response.

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#7 Johnny Computer

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Posted 25 July 2009 - 09:16 PM

Hi Blade-- I was unable to find the error codes as you described in you're previous post. Of course now that I have asked for help the computer hasn't crashed in 2 days. It will though....I will do as you instructed at next crash....Just wanted to let you know I was still here. Thanks again in advance for you're time and help Blade. :huh: :huh:

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#8 Blade

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Posted 25 July 2009 - 10:06 PM

Alright. . . I'll continue tracking this thread for a week or so. If it takes a really long time for your issue to recur, you probably should just start a new thread though.

~Blade

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#9 Johnny Computer

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Posted 26 July 2009 - 08:10 AM

Hello Blade-- It crashed late last night/early this am. I copied the error codes from the event viewer tabs near the time of the crash as you requested. I believe the entry #5 is the culprit. In case this is not the correct information(I didn't see anything that said "Stop" in the descriptions of the event viewer incidents but but this is the one that sounded like the crash according to the technical info and was the only one that had the binary data you requested)....I was able to copy the info directly from the B.S.O.D. screen....Here is that info. Stop: 0x000000D1 (0x88E00000, 0x0000000z, 0x000000000, 0x 90AD4108). I hope this is the info you were looking for. If not let me know and I will keep looking. Thanks again for your time and help blade. :huh: :huh:



1.) Log Name: System
Source: Service Control Manager
Date: 7/26/2009 7:40:51 AM
Event ID: 7011
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Chris-PC
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7011</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-07-26T12:40:51.000Z" />
<EventRecordID>628203</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Chris-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">30000</Data>
<Data Name="param2">Netman</Data>
</EventData>
</Event>

-----------------------------------------------------------------------------------------------




2.) Log Name: System
Source: Microsoft-Windows-WMPNSS-Service
Date: 7/26/2009 1:25:04 AM
Event ID: 14329
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Chris-PC
Description:
Service 'WMPNetworkSvc' did not start correctly because the registry could not be updated due to error '0x80070006'. If possible, reinstall Windows Media Player.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMPNSS-Service" Guid="{6A2DC7C1-930A-4FB5-BB44-80B30AEBED6C}" EventSourceName="WMPNetworkSvc" />
<EventID Qualifiers="49165">14329</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-07-26T06:25:04.000Z" />
<EventRecordID>628165</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Chris-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="ServiceName">WMPNetworkSvc</Data>
<Data Name="ErrorCode">0x80070006</Data>
</EventData>
</Event>
--------------------------------------------------------------------------------------------------------------


3.) Log Name: System
Source: Service Control Manager
Date: 7/26/2009 1:24:59 AM
Event ID: 7022
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Chris-PC
Description:
The HP CUE DeviceDiscovery Service service hung on starting.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7022</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-07-26T06:24:59.000Z" />
<EventRecordID>628155</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Chris-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">HP CUE DeviceDiscovery Service</Data>
</EventData>
</Event>
-----------------------------------------------------------------------------------------------------------------------------------------------

4.) Log Name: System
Source: Service Control Manager
Date: 7/26/2009 1:24:21 AM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Chris-PC
Description:
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-07-26T06:24:21.000Z" />
<EventRecordID>628120</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Chris-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Parallel port driver</Data>
<Data Name="param2">%%1058</Data>
</EventData>
</Event>
-----------------------------------------------------------------------------------------------------------------------------------------------



5.) [color="#0000FF"]Log Name: System
Source: EventLog
Date: 7/26/2009 1:23:03 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Chris-PC
Description:
The previous system shutdown at 1:18:12 AM on 7/26/2009 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-07-26T06:23:03.000Z" />
<EventRecordID>628068</EventRecordID>
<Channel>System</Channel>
<Computer>Chris-PC</Computer>
<Security />
</System>
<EventData>
<Data>1:18:12 AM</Data>
<Data>7/26/2009</Data>
<Data>
</Data>
<Data>
</Data>
<Data>2959</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D907070000001A00010012000C00E600D907070000001A00060012000C00E600600900003C000000010000006009000000000000B00400000100000000000000</Binary>
</EventData>
</Event>
----------------------------------------------------------------------------------------------------------------------------------------------


6.) Log Name: System
Source: Service Control Manager
Date: 7/26/2009 12:31:14 AM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Chris-PC
Description:
The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7031</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-07-26T05:31:14.000Z" />
<EventRecordID>628014</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Chris-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Windows Search</Data>
<Data Name="param2">1</Data>
<Data Name="param3">30000</Data>
<Data Name="param4">1</Data>
<Data Name="param5">Restart the service</Data>
</EventData>
</Event>
---------------------------------------------------------------------------------------




Log Name: System
Source: Service Control Manager
Date: 7/26/2009 12:30:52 AM
Event ID: 7024
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Chris-PC
Description:
The Windows Search service terminated with service-specific error 2147749155 (0x80040D23).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7024</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-07-26T05:30:52.000Z" />
<EventRecordID>628009</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Chris-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Windows Search</Data>
<Data Name="param2">2147749155 (0x80040D23)</Data>
</EventData>
</Event>
------------------------------------------------------------------------------------------------

Edited by Johnny Computer, 26 July 2009 - 08:11 AM.

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#10 Blade

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Posted 26 July 2009 - 11:36 PM

Alright this is likely not malware related. I'll have this thread relegated to a more appropriate forum where experts on this particular subject can offer their assistance as well. Please answer the following questions for me.

What OS are you using?

Did you install or update any programs or hardware around the time the problems began?

~Blade

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#11 Johnny Computer

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Posted 27 July 2009 - 07:02 PM

Hi Blade-- I'm running Vista Home Premium. In regards to installed programs it would be hard to say because this has been going on for a while and I have installed a lot of programs since the crashes started. Thanks for the help Blade.

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#12 Orange Blossom

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Posted 28 July 2009 - 12:46 AM

Moving to Vista forum. ~ OB
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