Unless you feel you cannot do the format and reinstall yourself, I see no reason to have a professional do it for you. It really should not be that hard. If it were me, I would try it myself and if I could not do it, then, and only then, would I have a professional do it for me. Heck, when the time comes for me to do it, I am willing to do it on a system that is running a RAID configuration and that is all new to me, but hey, if I mess it up, then a professional can do it right afterward. You might as well give it a shot, you might surprise yourself and give yourself a sense of security knowing you can do it on the spot in the future should the need arise.
I do not know where you live, but where I live, there are many small computer repair shops that will come to your home and fix it for you, in a very short amount of time, for a lot less money than Best Buy will normally charge when they keep your computer for days on end to do it.Again, I would wait for a second opinion on doing this. I imagine a staff member will look in on this thread soon and see my pleas for a second opinion
No harm in backing up your files while you wait, that could take a while anyway. There is also a program the staff can recommend to prevent your portable drive from becoming infected. If it is possible to burn the files to a cd, your risk of re-infecting when you restore those files will be less likely. I will see if I can find a link to the program for the portable drive disinfector.
Edited by Stang777, 23 July 2009 - 10:12 AM.