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Virus Preventing Anti-Virus Software and System Restore

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3 replies to this topic

#1 KBM


  • Members
  • 3 posts
  • Local time:06:14 AM

Posted 22 July 2009 - 10:55 PM

The previous poster of this issue had his post closed after receiving his system restore disks without actually beating the virus and I'm experiencing the exact same symptoms as he had, so here's his post, please help me, I would rather not wait for disks.

My desktop computer contracted a virus, and it's unlike one I've ever dealt with. It seems to be affecting the computer in two ways:

1) When I use Internet Explorer and search Google for something and click on a link, it re-directs to a different website -- usually one about some sort of anti-virus software. It doesn't seem to be affecting Firefox at all, though. Searches and links are just fine there.

2) It prevents any currently installed anti-virus software from running a scan, or any new anti-virus software or anti-spyware software from installing. I had Norton installed, and when I tried to run a scan, it would look like it was running a scan, but nothing happened. I tried installing other anti-virus software (after un-installing Norton) and running anti-virus scans on the internet (like Trendmicro) and nothing worked. It either sat idle like Norton did, or it causes the computer to go to a blue screen and then shut down.

I've perused various forums for a solution, and most of the solutions involve running some sort of anti-virus or anti-spyware program, or programs like HijackThis, and none of these will run on my infected computer.

I also tried to restore the system back to factory settings, but it seems as though the system recovery partition doesn't exist, or has been disabled by the virus. I'm not exactly sure, because I just got the computer recently and I guess I never paid much attention as to whether or not there was a recovery partition. I'm getting recovery discs mailed to me by the manufacturer, so if all else fails, I can try that...but I figured I'd post here as a last resort in hopes of getting rid of this virus.

Any help is appreciated.

DDS (Ver_09-06-26.01) - NTFSx86
Run by Kris at 17:21:27.28 on Fri 07/17/2009
Internet Explorer: 8.0.6001.18783 BrowserJavaVersion: 1.6.0_14
Microsoft® Windows Vistaāā€˛¢ Home Basic 6.0.6001.1.1252.1.1033.18.1918.1179 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\EMACHINES\eMachines Recovery Management\eRecovery\HidChk.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\InstallShield Installation Information\{7F811A54-5A09-4579-90E1-C93498E230D9}\setup.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files\EMACHINES\eMachines Recovery Management\Service\ETService.exe
C:\Program Files\EMACHINES\eMachines Recovery Management\eRecovery\HidChk.exe
C:\Program Files\InstallShield Installation Information\{7F811A54-5A09-4579-90E1-C93498E230D9}\setup.exe
C:\Program Files\Mozilla Firefox\firefox.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&s=1&o=vb32&d=0209&m=et1161-05
mStart Page = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&s=1&o=vb32&d=0209&m=et1161-05
mDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&s=1&o=vb32&d=0209&m=et1161-05
uInternet Settings,ProxyOverride = *.local
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Javaā„¢ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [eRecoveryService]
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe"
mRun: [UpdatePSTShortCut] "c:\program files\cyberlink\dvd suite\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\dvd suite" updatewithcreateonce "software\cyberlink\PowerStarter"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\tabuse~1.lnk - c:\windows\system32\wtablet\TabUserW.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: dadb - {82D6F09F-4AC2-11D3-8BD9-0080ADB8683C} - c:\program files\orangecd\dadb.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\kris\appdata\roaming\mozilla\firefox\profiles\okb4tu07.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}

c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nav\1005000.086\BHDrvx86.sys [2009-7-15 258608]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1005000.086\cchpx86.sys [2009-7-15 482352]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090715.003\IDSvix86.sys [2009-7-17 293424]
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;c:\windows\system32\drivers\klim6.sys [2008-7-9 20496]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-7-15 101936]

=============== Created Last 30 ================

2009-07-17 15:15 102,664 a------- c:\windows\system32\drivers\tmcomm.sys
2009-07-17 11:52 <DIR> --d----- c:\users\kris\.housecall6.6
2009-07-17 00:21 410,984 a------- c:\windows\system32\deploytk.dll
2009-07-16 00:35 <DIR> --d----- c:\programdata\SUPERAntiSpyware.com
2009-07-16 00:35 <DIR> --d----- c:\progra~2\SUPERAntiSpyware.com
2009-07-16 00:34 <DIR> --d----- c:\users\kris\appdata\roaming\SUPERAntiSpyware.com
2009-07-16 00:34 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-07-16 00:33 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-07-15 17:02 25,136 a----r-- c:\windows\system32\drivers\SymIMV.sys
2009-07-15 17:02 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-07-15 17:02 7,386 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-07-15 17:02 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-07-15 17:02 <DIR> --d----- c:\program files\Symantec
2009-07-15 17:01 <DIR> --d----- c:\windows\system32\drivers\NAV
2009-07-15 17:01 <DIR> --d----- c:\program files\Norton AntiVirus
2009-07-15 17:01 <DIR> --d----- c:\programdata\Norton
2009-07-15 17:01 <DIR> --d----- c:\progra~2\Norton
2009-07-15 16:54 <DIR> --d----- c:\programdata\NortonInstaller
2009-07-15 16:54 <DIR> --d----- c:\program files\NortonInstaller
2009-07-15 16:54 <DIR> --d----- c:\progra~2\NortonInstaller
2009-07-15 16:53 <DIR> --d----- c:\programdata\Symantec Temporary Files
2009-07-15 16:53 <DIR> --d----- c:\progra~2\Symantec Temporary Files
2009-07-15 16:35 <DIR> --d----- C:\Rooter$
2009-07-15 02:59 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-07-14 23:47 <DIR> --d----- c:\programdata\avg8
2009-07-14 23:47 <DIR> --d----- c:\progra~2\avg8
2009-07-14 22:34 <DIR> --d----- c:\users\kris\appdata\roaming\Malwarebytes
2009-07-14 22:33 <DIR> --d----- c:\programdata\Malwarebytes
2009-07-14 22:33 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-07-14 22:33 <DIR> --d----- c:\progra~2\Malwarebytes
2009-07-14 17:46 <DIR> --d----- c:\users\kris\DoctorWeb
2009-07-14 17:36 156,672 a------- c:\windows\system32\t2embed.dll
2009-07-14 17:36 289,792 a------- c:\windows\system32\atmfd.dll
2009-07-14 17:36 72,704 a------- c:\windows\system32\fontsub.dll
2009-07-14 17:36 10,240 a------- c:\windows\system32\dciman32.dll
2009-07-14 17:34 <DIR> --d----- c:\programdata\WindowsSearch
2009-07-13 22:39 <DIR> --d----- c:\program files\Trend Micro
2009-07-13 22:27 210,016,880 a------- c:\windows\MEMORY.DMP
2009-07-13 20:14 <DIR> --d----- c:\program files\Yahoo!
2009-07-13 19:46 32 a--sh--- c:\windows\system32\drivers\fidbox2.idx
2009-07-13 19:46 32 a--sh--- c:\windows\system32\drivers\fidbox2.dat
2009-07-13 19:46 32 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-07-13 19:46 32 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-07-13 19:21 <DIR> --d----- c:\programdata\Kaspersky Lab Setup Files
2009-07-13 19:21 <DIR> --d----- c:\progra~2\Kaspersky Lab Setup Files
2009-07-13 18:22 <DIR> --d----- c:\programdata\Spybot - Search & Destroy
2009-07-13 18:22 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-07-13 18:22 <DIR> --d----- c:\progra~2\Spybot - Search & Destroy
2009-07-13 12:54 22,872 a----r-- c:\windows\system32\AdobePDFUI.dll
2009-07-13 12:03 <DIR> --d----- c:\program files\Vuze
2009-07-13 02:13 <DIR> --d----- c:\program files\MSXML 4.0
2009-07-12 23:31 <DIR> --d----- c:\users\kris\Websites
2009-07-12 23:31 <DIR> --d----- c:\users\kris\Games
2009-07-11 23:29 <DIR> --d----- c:\program files\GPLGS
2009-07-11 23:28 87,552 a------- c:\windows\system32\cpwmon2k.dll
2009-07-11 23:28 <DIR> --d----- c:\program files\Acro Software
2009-07-11 23:25 <DIR> --d----- c:\users\kris\appdata\roaming\iSproggler
2009-07-11 23:22 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-07-11 23:22 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-07-11 23:21 <DIR> --d----- c:\program files\iPod
2009-07-11 23:21 <DIR> --d----- c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-07-11 23:21 <DIR> --d----- c:\program files\iTunes
2009-07-11 23:21 <DIR> --d----- c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-07-11 23:20 <DIR> --d----- c:\program files\iSproggler
2009-07-11 23:20 <DIR> --d----- c:\programdata\Apple Computer
2009-07-11 23:18 <DIR> --d----- c:\programdata\Apple
2009-07-11 22:53 <DIR> --d----- c:\programdata\WEBREG
2009-07-11 22:53 <DIR> --d----- c:\progra~2\WEBREG
2009-07-11 22:47 <DIR> --d----- c:\programdata\Hewlett-Packard
2009-07-11 22:40 <DIR> --d----- c:\programdata\HP Product Assistant
2009-07-11 22:38 <DIR> --d----- c:\program files\common files\HP
2009-07-11 22:38 <DIR> --d----- c:\program files\common files\Hewlett-Packard
2009-07-11 22:37 271,704 a------- c:\windows\system32\hpzids01.dll
2009-07-11 22:37 118,272 a------- c:\windows\system32\hpz3l5mu.dll
2009-07-11 22:37 970,752 a------- c:\windows\system32\hpotiop6.dll
2009-07-11 22:37 729,088 a------- c:\windows\system32\hpowiax8.dll
2009-07-11 22:37 372,736 a------- c:\windows\system32\hppldcoi.dll
2009-07-11 22:37 303,104 a------- c:\windows\system32\hpovst14.dll
2009-07-11 22:37 309,760 a------- c:\windows\system32\difxapi.dll
2009-07-11 22:35 <DIR> --d----- c:\program files\HP
2009-07-11 22:30 157,665 a------- c:\windows\hpoins29.dat
2009-07-11 22:29 <DIR> --d----- c:\programdata\HP
2009-07-11 22:10 <DIR> --d----- c:\programdata\ALM
2009-07-11 22:10 <DIR> --d----- c:\progra~2\ALM
2009-07-11 20:21 <DIR> --d----- c:\program files\Bonjour
2009-07-11 20:13 <DIR> --d----- c:\program files\common files\Macrovision Shared
2009-07-10 21:13 <DIR> --d----- C:\AdobeTemp
2009-07-10 20:10 222,624 a------- c:\programdata\CSI-Hooks.dll
2009-07-10 20:10 222,624 a------- c:\progra~2\CSI-Hooks.dll
2009-07-10 20:02 <DIR> --d----- c:\programdata\FLEXnet
2009-07-10 19:10 <DIR> --d----- c:\programdata\Azureus
2009-07-10 19:10 <DIR> --d----- c:\progra~2\Azureus
2009-07-10 19:10 <DIR> --d----- c:\users\kris\appdata\roaming\Azureus
2009-07-10 18:51 <DIR> --d----- c:\users\kris\Music Database
2009-07-10 18:38 <DIR> --d----- c:\users\kris\Graphics Programs
2009-07-10 18:38 <DIR> --d----- c:\users\kris\Graphic Design
2009-07-10 18:32 <DIR> --d----- c:\program files\OrangeCD
2009-07-10 18:32 <DIR> --d----- c:\users\kris\appdata\roaming\WTablet
2009-07-10 18:31 11,440 a------- c:\windows\system32\drivers\WacomVKHid.sys
2009-07-10 18:30 13,352 a------- c:\windows\system32\drivers\wacomvhid.sys
2009-07-10 18:30 11,312 a------- c:\windows\system32\drivers\wacommousefilter.sys
2009-07-10 18:30 15,656 a------- c:\windows\system32\drivers\wacmoumonitor.sys
2009-07-10 18:30 2,789,672 a------- c:\windows\system32\Wacom_Tablet.exe
2009-07-10 18:30 213,288 a------- c:\windows\system32\Wacom_Tablet.dll
2009-07-10 18:20 376 a------- c:\windows\ODBC.INI
2009-07-10 18:20 <DIR> --d----- c:\program files\Microsoft ActiveSync
2009-07-10 18:19 <DIR> --d----- c:\windows\ShellNew
2009-07-10 17:47 72,704 a------- c:\windows\system32\admparse.dll
2009-07-10 17:23 1,524,736 a------- c:\windows\system32\wucltux.dll
2009-07-10 17:23 83,456 a------- c:\windows\system32\wudriver.dll
2009-07-10 17:23 162,064 a------- c:\windows\system32\wuwebv.dll
2009-07-10 17:23 31,232 a------- c:\windows\system32\wuapp.exe
2009-07-10 17:05 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-07-10 17:05 97,800 a------- c:\windows\system32\infocardapi.dll
2009-07-10 17:05 622,080 a------- c:\windows\system32\icardagt.exe
2009-07-10 17:05 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-07-10 17:05 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-07-10 17:05 11,264 a------- c:\windows\system32\icardres.dll
2009-07-10 17:05 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-07-10 17:04 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-07-10 17:01 96,760 a------- c:\windows\system32\dfshim.dll
2009-07-10 17:01 282,112 a------- c:\windows\system32\mscoree.dll
2009-07-10 17:00 41,984 a------- c:\windows\system32\netfxperf.dll
2009-07-10 17:00 158,720 a------- c:\windows\system32\mscorier.dll
2009-07-10 17:00 83,968 a------- c:\windows\system32\mscories.dll
2009-07-10 16:59 147,456 a------- c:\windows\system32\Faultrep.dll
2009-07-10 16:59 125,952 a------- c:\windows\system32\wersvc.dll
2009-07-10 16:59 784,896 a------- c:\windows\system32\rpcrt4.dll
2009-07-10 16:59 288,768 a------- c:\windows\system32\drivers\srv.sys
2009-07-10 16:42 <DIR> --d----- c:\programdata\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2009-07-10 16:42 <DIR> --d----- c:\progra~2\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2009-07-10 16:22 <DIR> --d----- c:\program files\Linksys Wireless-G PCI Wireless Network Monitor
2009-07-10 16:22 890 a------- c:\windows\system32\WLAN.INI
2009-07-10 15:57 337 a------- c:\windows\system32\tablet.dat
2009-07-10 15:57 1,651,768 a------- c:\windows\system32\WacomTablet.znc
2009-07-10 15:57 6,561,064 a------- c:\windows\system32\WacomTablet.cpl
2009-07-10 15:57 <DIR> --d----- c:\windows\system32\WTablet
2009-07-10 15:57 8,138 -------- c:\windows\system32\drivers\PenClass.sys
2009-07-10 15:57 172,840 a------- c:\windows\system32\Wintab32.dll
2009-07-10 15:57 <DIR> --d----- c:\program files\Tablet
2009-07-10 15:47 <DIR> --d----- C:\Linksys Driver
2009-07-10 15:39 <DIR> --d----- c:\users\kris\appdata\roaming\Symantec
2009-07-10 15:38 <DIR> --d----- c:\program files\eBay
2009-07-10 15:36 <DIR> --d----- c:\users\Kris

==================== Find3M ====================

2009-07-15 17:02 51,200 a------- c:\windows\inf\infpub.dat
2009-07-15 17:02 86,016 a------- c:\windows\inf\infstrng.dat
2009-07-15 17:02 86,016 a------- c:\windows\inf\infstor.dat
2009-05-09 00:50 915,456 a------- c:\windows\system32\wininet.dll
2009-05-09 00:34 71,680 a------- c:\windows\system32\iesetup.dll
2009-04-23 07:42 636,928 a------- c:\windows\system32\localspl.dll
2009-04-21 06:55 2,033,152 a------- c:\windows\system32\win32k.sys
2009-01-19 21:56 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 21:57 174 a--sh--- c:\program files\desktop.ini
2006-11-02 07:39 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:39 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:39 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:39 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 17:23:49.08 ===============

Edited by KBM, 22 July 2009 - 11:39 PM.

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#2 KBM

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Posted 23 July 2009 - 12:01 PM

bump >_>

Hello KBM,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.


The weatherman

Edited by The weatherman, 23 July 2009 - 05:31 PM.

#3 sempai



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Posted 02 August 2009 - 12:09 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE


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#4 Billy O'Neal

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Posted 11 August 2009 - 03:34 PM

Due to lack of feedback, this topic has been closed.
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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