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DDS log - cannot access microsoft websites (inc updates)

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2 replies to this topic

#1 MeganMegan


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Posted 22 July 2009 - 10:39 PM

The computer has been crashing for the last couple of days. I occasionaly get frozen on a black screen during start up and need to re-boot.
Cannot get into any microsoft websites.
Cannot get any windows updates
i have been getting redirected from google searches.
PC in general running very slowly.
My virus scans have come up with nothing. I have had a lot of trouble getting HJT to run at all. Cannot do a system restore. Cannot do a disc defragment.

thanks for your time.

DDS (Ver_09-06-26.01) - NTFSx86
Run by Admin at 13:21:00.28 on Thu 23/07/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1329 [GMT 10:00]

AV: Optus Internet Security Suite 2009 8.00 *On-access scanning enabled* (Updated) {E7512ED5-4245-4B4D-AF3A-382D3F313F15}
FW: Optus Internet Security Suite 2009 8.00 *enabled* {D4747503-0346-49EB-9262-997542F79BF4}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Optus Internet Security Suite\Anti-Virus\fsgk32st.exe
C:\Program Files\Optus Internet Security Suite\Anti-Virus\FSGK32.EXE
C:\Program Files\Optus Internet Security Suite\Common\FSMA32.EXE
C:\Program Files\Optus Internet Security Suite\Common\FSMB32.EXE
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Optus Internet Security Suite\Common\FSM32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Optus Internet Security Suite\Common\FCH32.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Optus Internet Security Suite\Anti-Virus\fsqh.exe
C:\Program Files\Optus Internet Security Suite\Common\FAMEH32.EXE
C:\Program Files\Philips\VOIP321\VOIP321.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Optus Internet Security Suite\FSPC\fspc.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Optus Internet Security Suite\FSGUI\fsguidll.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Optus Internet Security Suite\FSAUA\program\fsaua.exe
C:\Program Files\Optus Internet Security Suite\Anti-Virus\fssm32.exe
C:\Program Files\Optus Internet Security Suite\FWES\Program\fsdfwd.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Optus Internet Security Suite\FSAUA\program\fsus.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Optus Internet Security Suite\Anti-Virus\fsav32.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Documents and Settings\Admin\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com.au/
uInternet Settings,ProxyOverride = *.local
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ccleaner] "c:\program files\ccleaner\CCleaner.exe" /AUTO
mRun: [F-Secure Manager] "c:\program files\optus internet security suite\common\FSM32.EXE" /splash
mRun: [F-Secure TNB] "c:\program files\optus internet security suite\fsgui\TNBUtil.exe" /CHECKALL /WAITFORSW
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
StartupFolder: c:\docume~1\admin\startm~1\programs\startup\shortc~2.lnk - c:\program files\skype\phone\Skype.exe
StartupFolder: c:\docume~1\admin\startm~1\programs\startup\shortc~1.lnk - c:\program files\philips\voip321\VOIP321.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: {53F6FCCD-9E22-4d71-86EA-6E43136192AB}
IE: {925DAB62-F9AC-4221-806A-057BFB1014AA}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {200DB664-75B5-47c0-8B45-A44ACCF73C00} - {D68926FD-18FD-4B0E-A1C7-917D13FAB760} - c:\program files\optus internet security suite\fspc\fspcmsie.dll
IE: {200DB664-75B5-47c0-8B45-A44ACCF73F01} - {D68926FD-18FD-4B0E-A1C7-917D13FAB760} - c:\program files\optus internet security suite\fspc\fspcmsie.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
LSP: c:\program files\optus internet security suite\fsps\program\fslsp.dll
Trusted Zone: microsoft.com
Trusted Zone: microsoft.com\windowsupdate
Trusted Zone: microsoft.com\www
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://go.microsoft.com/fwlink/?linkid=58813
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1225965252061
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer =,
TCP: {9FBE8BEC-E21A-4A60-AA8E-23491AA460C8} =,
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

============= SERVICES / DRIVERS ===============

R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2009-4-14 33920]
R0 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2008-11-7 79904]
R1 F-Secure HIPS;F-Secure HIPS;c:\program files\optus internet security suite\hips\drivers\fshs.sys [2009-4-14 66720]
R2 F-Secure Gatekeeper Handler Starter;FSGKHS;c:\program files\optus internet security suite\anti-virus\fsgk32st.exe [2008-11-7 215648]
R3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\optus internet security suite\anti-virus\minifilter\fsgk.sys [2008-11-7 99960]
R3 FSORSPClient;F-Secure ORSP Client;c:\program files\optus internet security suite\orsp client\fsorsp.exe [2009-4-14 55904]
S2 gupdate1c9f638d06142aa;Google Update Service (gupdate1c9f638d06142aa);c:\program files\google\update\GoogleUpdate.exe [2009-6-26 133104]
S2 Nero BackItUp Scheduler 4.0;Nero BackItUp Scheduler 4.0;c:\program files\common files\nero\nero backitup 4\nbservice.exe --> c:\program files\common files\nero\nero backitup 4\NBService.exe [?]
S3 s115bus;Sony Ericsson Device 115 driver (WDM);c:\windows\system32\drivers\s115bus.sys [2007-4-23 83208]
S3 s115mdfl;Sony Ericsson Device 115 USB WMC Modem Filter;c:\windows\system32\drivers\s115mdfl.sys [2007-4-23 15112]
S3 s115mdm;Sony Ericsson Device 115 USB WMC Modem Driver;c:\windows\system32\drivers\s115mdm.sys [2007-4-23 108680]
S3 s115mgmt;Sony Ericsson Device 115 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\s115mgmt.sys [2007-4-23 100488]
S3 s115obex;Sony Ericsson Device 115 USB WMC OBEX Interface;c:\windows\system32\drivers\s115obex.sys [2007-4-23 98568]
S4 F-Secure Filter;F-Secure File System Filter;c:\program files\optus internet security suite\anti-virus\win2k\fsfilter.sys [2008-11-7 39776]
S4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\optus internet security suite\anti-virus\win2k\fsrec.sys [2008-11-7 25184]

=============== Created Last 30 ================

2009-07-22 13:44 74 a------- c:\windows\MPLAYER.INI
2009-07-22 02:43 <DIR> --d----- c:\program files\Panda Security
2009-07-21 14:27 <DIR> --d----- c:\program files\Trend Micro
2009-07-21 11:31 <DIR> --d----- c:\program files\common files\DivX Shared
2009-07-19 12:36 664 a------- c:\windows\system32\d3d9caps.dat
2009-07-14 18:58 <DIR> --d----- c:\docume~1\admin\applic~1\Reg Tool
2009-07-14 18:52 26,112 ac------ c:\windows\system32\dllcache\usbser.sys
2009-07-14 18:52 26,112 a------- c:\windows\system32\drivers\usbser.sys
2009-07-14 18:49 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_ccdcmb_01005.Wdf
2009-07-14 18:49 0 a---h--- c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2009-07-12 22:52 <DIR> --d----- c:\documents and settings\all users\SonicStage
2009-07-12 22:49 38,951 a------- c:\windows\system32\drivers\NETMDUSB.sys
2009-07-12 22:49 90,112 -------- c:\windows\snymsico.dll
2009-07-12 22:49 36,679 -------- c:\windows\system32\drivers\NETMD052.sys
2009-07-12 22:49 36,232 -------- c:\windows\system32\drivers\NETMD033.sys
2009-07-12 22:49 35,319 -------- c:\windows\system32\drivers\NETMD031.sys
2009-07-12 22:48 770,048 a------- c:\windows\system32\CDDBUISony.dll
2009-07-12 22:48 655,360 a------- c:\windows\system32\CDDBControlSony.dll
2009-07-12 22:48 589,824 a------- c:\windows\system32\CddbMusicIDSony.dll
2009-07-12 22:48 532,480 a------- c:\windows\system32\CddbPlaylist2Sony.dll
2009-07-12 22:48 73,728 a------- c:\windows\system32\CddbLinkSony.dll
2009-07-12 22:47 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Sony Corporation
2009-07-12 22:46 <DIR> --d----- c:\program files\common files\Sony Shared
2009-07-12 22:45 <DIR> --d----- c:\windows\RegisteredPackages
2009-07-08 12:51 <DIR> --d----- C:\etax2009
2009-06-26 18:27 1,086,608 a------- C:\Google Updater.exe

==================== Find3M ====================

2009-07-08 18:42 33,920 a------- c:\windows\system32\drivers\fsbts.sys
2009-06-17 00:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-17 00:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-05 11:42 2,060,288 a------- c:\windows\system32\usbaaplrc.dll
2009-06-05 11:42 39,424 a------- c:\windows\system32\drivers\usbaapl.sys
2009-06-04 05:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-05-08 01:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-02 07:02 90,112 a------- c:\windows\system32\dpl100.dll
2009-05-02 07:02 823,296 a------- c:\windows\system32\divx_xx0c.dll
2009-05-02 07:02 823,296 a------- c:\windows\system32\divx_xx07.dll
2009-05-02 07:02 815,104 a------- c:\windows\system32\divx_xx0a.dll
2009-05-02 07:02 811,008 a------- c:\windows\system32\divx_xx16.dll
2009-05-02 07:02 802,816 a------- c:\windows\system32\divx_xx11.dll
2009-05-02 07:02 685,056 a------- c:\windows\system32\DivX.dll
2009-04-30 23:02 539,160 a------- c:\windows\system32\LVUI2RC.dll
2009-04-30 23:02 539,160 a------- c:\windows\system32\LVUI2.dll
2009-04-30 22:57 199,192 a------- c:\windows\system32\lvci1201278.dll
2009-04-30 22:57 416,280 a------- c:\windows\system32\lvcodec2.dll
2009-04-29 14:56 827,392 a------- c:\windows\system32\wininet.dll
2009-04-29 14:55 78,336 a------- c:\windows\system32\ieencode.dll
2009-04-29 14:55 78,336 a------- c:\windows\system32\dllcache\ieencode.dll
2009-04-28 18:46 166,451 a------- c:\windows\hpoins28.dat

============= FINISH: 13:21:54.98 ===============

Attached Files

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#2 sempai



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Posted 02 August 2009 - 11:58 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE


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If I am helping you and I didn't reply within 48 hours... Please send me a private message.
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#3 Billy O'Neal

Billy O'Neal

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Posted 11 August 2009 - 03:34 PM

Due to lack of feedback, this topic has been closed.
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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