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Trojan Horse Downloader.Small.DHQ, Trojan.FakeAlert, and TrojanVundo


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#1 smssoleimani

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Posted 22 July 2009 - 09:29 PM

Hello,

I did some regular scans on my mothers computer and I found some viruses like Trojan Horse Downloader.Small.DHQ, Trojan.FakeAlert, and TrojanVundo. In addition to these viruses my mother had her startup to SELECTIVE startup!!!! I do not know why and it shouldn't have been that way. So I put it back to normal, and startup is ridiculous, and I was just wondering what can we do about getting rid of these viruses and cleaning up random junk from starting on startup.

Thank you in advanced, you guys are awsome,

Steve

p.s. should I post a hijackthis log, if so how should i. save to desktop and scan only?

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#2 Computer Pro

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Posted 22 July 2009 - 09:36 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.



First, please do not post your HijackThis log here as they are NOT permitted in this area of the site




Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 smssoleimani

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Posted 23 July 2009 - 12:15 PM

MBAM did not find anything this time, I did a scan before and it detected a few things.

Malwarebytes' Anti-Malware 1.39
Database version: 2484
Windows 5.1.2600 Service Pack 3

7/23/2009 1:10:02 PM
mbam-log-2009-07-23 (13-10-00).txt

Scan type: Full Scan (C:\|)
Objects scanned: 145750
Time elapsed: 2 hour(s), 7 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

what can we do about clearing startup?

Thank you,

Steve

#4 boopme

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Posted 23 July 2009 - 12:51 PM

What applocation found the first ones and what did it or you do with them?/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 smssoleimani

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Posted 23 July 2009 - 01:07 PM

The old log from MBAM (which was before I was told to rename it before the download and already had it installed) said that it found that 2 registry keys were infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{964bf54a-a147-4b3f-9540-6c40cc6b9d8c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\__c0059000 (Trojan.Vundo) -> Quarantined and deleted successfully.

But I think there might be something lurking around because message appear when shutting down, or it says program not responding, end now?

start ups are cluttered with unused things, some of which i uninstalled but its still there!!

#6 Computer Pro

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Posted 23 July 2009 - 02:20 PM

Please download and run Process Explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Computer Pro

#7 smssoleimani

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Posted 23 July 2009 - 02:48 PM

when i click on the link it says "bad request"

#8 Computer Pro

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Posted 23 July 2009 - 02:53 PM

I am trying the same link. But here's how you can get to the page. go to http://www.msn.com. Search for Process Explorer. Click on the first result labeled "Process Explorer. THen follow the directions from there.
Computer Pro

#9 Blade

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Posted 23 July 2009 - 02:55 PM

Confirmed. . . the link is broken

Here's the functioning link http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Edited by Blade Zephon, 23 July 2009 - 02:59 PM.

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#10 smssoleimani

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Posted 23 July 2009 - 03:25 PM

got it log pasted below.

i must mention that while i was waiting i tried to uninstall some programs that are not used and multiple time this error message came up:

"error:
the windows installer service could not be accessed. this can occur if you are running windows in safe mode, or if the windows installer is not correctly installed. contact your support personnel for assistance"


Process PID CPU Description Company Name
System Idle Process 0 100.00
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 776 Windows NT Session Manager Microsoft Corporation
csrss.exe 848 Client Server Runtime Process Microsoft Corporation
winlogon.exe 872 Windows NT Logon Application Microsoft Corporation
services.exe 916 Services and Controller app Microsoft Corporation
ati2evxx.exe 1088 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 1108 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1200 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1244 Generic Host Process for Win32 Services Microsoft Corporation
wuauclt.exe 3612 Windows Update Automatic Updates Microsoft Corporation
svchost.exe 1336 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1484 Generic Host Process for Win32 Services Microsoft Corporation
WLTRYSVC.EXE 1676
BCMWLTRY.EXE 1700 Dell Wireless WLAN Card Wireless Network Controller Dell Inc
spoolsv.exe 1928 Spooler SubSystem App Microsoft Corporation
scardsvr.exe 300 Smart Card Resource Management Server Microsoft Corporation
svchost.exe 1272 Generic Host Process for Win32 Services Microsoft Corporation
AppleMobileDeviceService.exe 1372 Apple Mobile Device Service Apple, Inc.
avgwdsvc.exe 1316 AVG Watchdog Service AVG Technologies CZ, s.r.o.
avgrsx.exe 556 AVG Resident Shield Service AVG Technologies CZ, s.r.o.
avgnsx.exe 728 AVG Network scanner Service AVG Technologies CZ, s.r.o.
svchost.exe 1552 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1588 Generic Host Process for Win32 Services Microsoft Corporation
jqs.exe 1612 Java™ Quick Starter Service Sun Microsystems, Inc.
MDM.EXE 1848 Machine Debug Manager Microsoft Corporation
svchost.exe 212 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 316 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 416 Generic Host Process for Win32 Services Microsoft Corporation
wdfmgr.exe 440 Windows User Mode Driver Manager Microsoft Corporation
alg.exe 3660 Application Layer Gateway Service Microsoft Corporation
lsass.exe 928 LSA Shell (Export Version) Microsoft Corporation
ati2evxx.exe 680 ATI External Event Utility EXE Module ATI Technologies Inc.
explorer.exe 836 Windows Explorer Microsoft Corporation
hpztsb12.exe 1892 HP
hpwuSchd2.exe 2020 hpwuSchd Application Hewlett-Packard
HpqSRmon.exe 2040 HpqSRmon Hewlett-Packard
jusched.exe 620 Java™ Platform SE binary Sun Microsystems, Inc.
avgtray.exe 768 AVG Tray Monitor AVG Technologies CZ, s.r.o.
WLTRAY.EXE 1868 Dell Wireless WLAN Card Wireless Network Tray Applet Dell Inc
atiptaxx.exe 1652 ATI Desktop Control Panel ATI Technologies, Inc.
apdproxy.exe 1908 Adobe Photoshop Album Starter Edition 3.0 component Adobe Systems Incorporated
ctfmon.exe 1136 CTF Loader Microsoft Corporation
GoogleToolbarNotifier.exe 2200 GoogleToolbarNotifier Google Inc.
msmsgs.exe 2392 Windows Messenger Microsoft Corporation
procexp.exe 3320 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

#11 Computer Pro

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Posted 23 July 2009 - 03:46 PM

To stop the Windows Installer error, try this:

Unregister Windows Installer, and then reregister Windows Installer. To do this, follow these steps:

1. On the "Start" menu, click "Run:.

2. In the "Open" box, type "msiexec /unreg", and then press ENTER.

3. On the "Start" menu, click "Run".

4. In the "Open" box, type "msiexec /regserver", and then press ENTER.

Ok, then lets run another scan:

Please run ATF and SAS:
Credits to Boopme

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#12 smssoleimani

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Posted 23 July 2009 - 06:02 PM

nothing found here is the report:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/23/2009 at 06:57 PM

Application Version : 4.26.1006

Core Rules Database Version : 4013
Trace Rules Database Version: 1953

Scan type : Complete Scan
Total Scan Time : 01:27:03

Memory items scanned : 216
Memory threats detected : 0
Registry items scanned : 5637
Registry threats detected : 0
File items scanned : 25442
File threats detected : 0

#13 boopme

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Posted 23 July 2009 - 06:06 PM

They are appearantly gone. Will they show up with whatever you ran that showed them from your first post?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 smssoleimani

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Posted 23 July 2009 - 06:26 PM

nope they dont show up, i guess they are gone. but what can i do about the junk that start up on startup? i pretty sure i uninstalled some of them, or the cannot be uninstalled, or they are uninstalled but stil show up in msconfig.

#15 Computer Pro

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Posted 23 July 2009 - 06:32 PM

What I would suggest is to create a new topic in the Windows XP forum, and people will be able to help you from there.
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