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Infected with Trojans and Malware


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3 replies to this topic

#1 WebDept

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Posted 22 July 2009 - 06:53 PM

I have been tasked with removing malware from my friend's computer. The symptoms of a problem are:

1. After running a query on a search engine in my browser, clicking on any of the hyperlinks in the results will spawn a new window and a page that is irrelevant to the query I ran.
2. My McAfee virus protection is disabled and I cannot successfully install any malware removal tools.

I ran DDS.scr described in the Preparation Guide and attached the two files that were generated.

Thanks in advance for your help.

Attached Files



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#2 syler

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Posted 01 August 2009 - 08:00 AM

Hello and welcome to Bleeping Computer.

My name is Syler, I will be helping you to solve your Malware issues. Whilst I am helping you, I would
be grateful if you would note the following:
  • Please do not run other tools or scans unless I ask you to and follow all the steps I give you, in order.
  • Copy and paste all logs requested in you reply, Do not attach them unless asked too.
  • If you don't know or understand something, please don't hesitate to say or ask before you proceed with my instructions.
  • Please continue to work with me, until I tell you your machine appears to be clean. Absence of symptoms does not mean that everything is clear.
  • If I do not hear back from you within 5 days of my last post, then this topic will be closed.

Please download Malwarebytes' Anti-Malware from Here

Note: If you already have Malwarebytes' Anti-Malware, just update then run it.
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan (the scan may take some time to finish, so please be patient).
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and Paste the entire report in your next reply .
Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Next
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Then please post back here with the following:
  • MBAM log
  • log.txt
  • info.txt
Thanks

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#3 WebDept

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Posted 01 August 2009 - 08:10 AM

Thanks Syler.

I posted this 11 days ago. I have since managed to resolve the problem on my own.

Let me know if bleepingcomputer.com needs any assistance.

WebDept

#4 syler

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Posted 01 August 2009 - 08:46 AM

Hello WebDept,

Thanks for letting me no that you have resolved your issues :thumbup2:

Since this issue appears resolved ... this Topic is closed. Glad we could help.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic. Since this issue appears resolved ... this Topic is closed. Glad we could help.

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