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Cannot access antivirus sites


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3 replies to this topic

#1 Justin55

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Posted 22 July 2009 - 06:30 PM

I cannot download (auto or manually) any new definitions for windows defender. Page Load error when I try to access SpyBot or Windows Defender Download.

Here is the DDS Report:


DDS (Ver_09-06-26.01) - NTFSx86
Run by Justin at 19:23:58.58 on Wed 07/22/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Ultimate 6.0.6001.1.1252.1.1033.18.3062.1710 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\AERTSrv.exe
C:\Program Files\AVG\AVG8\avgwdsvc.exe
C:\Windows\system32\DRIVERS\o2flash.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgrsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxpers.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\mshta.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\AVG\AVG8\avgnsx.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\mobsync.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Justin\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uDefault_Page_URL = hxxp://www.dell.com
uStart Page = hxxp://www.dell.com
uWindow Title = Internet Explorer provided by Dell
mDefault_Page_URL = hxxp://www.dell.com
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: NP Helper Class: {35b8d58c-b0cb-46b0-ba64-05b3804e4e86} - c:\program files\internet saving optimizer\2.2.0.2880\NPIEAddOn.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: System Search Dispatcher: {cdbfb47b-58a8-4111-bf95-06178dce326d} - c:\program files\system search dispatcher\1.2.0.750\ssd.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {5617ECA9-488D-4BA2-8562-9710B9AB78D2} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~1\java\jre16~1.0_0\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
TCP: NameServer = 85.255.112.71,85.255.112.105
TCP: {7FC84ADE-54A9-4016-A6EB-CF02FE6A361C} = 85.255.112.71,85.255.112.105
TCP: {812014AC-39C9-4937-9FFF-B79ADDCE1040} = 85.255.112.71,85.255.112.105
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: avgrsstx.dll
STS: Windows DreamScene: {e31004d1-a431-41b8-826f-e902f9d95c81} - %SystemRoot%\System32\DreamScene.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\justin\appdata\roaming\mozilla\firefox\profiles\zy3y2jlv.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.foxnews.com
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npclntax_ZangoSA.dll
FF - plugin: c:\users\justin\appdata\roaming\mozilla\firefox\profiles\zy3y2jlv.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000006.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-1-23 327688]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-2-5 108552]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2009-2-23 77824]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\program files\avg\avg8\avgemc.exe [2009-1-23 906520]
R2 avg8wd;AVG Free8 WatchDog;c:\program files\avg\avg8\avgwdsvc.exe [2009-1-23 298776]
R3 O2MDRDR;O2MDRDR;c:\windows\system32\drivers\o2media.sys [2009-2-23 51288]
R3 O2SDRDR;O2SDRDR;c:\windows\system32\drivers\o2sd.sys [2009-2-23 43608]
S3 ASPI;Advanced SCSI Programming Interface Driver;c:\windows\system32\drivers\ASPI32.SYS [2009-3-10 84832]

=============== Created Last 30 ================

2009-07-22 19:12 <DIR> --d----- c:\program files\Trend Micro
2009-07-09 12:13 <DIR> --d----- c:\users\justin\Ringtone
2009-07-08 09:45 <DIR> --d----- c:\programdata\AVG Security Toolbar
2009-07-08 09:45 <DIR> --d----- c:\progra~2\AVG Security Toolbar

==================== Find3M ====================

2009-07-08 09:44 327,688 a------- c:\windows\system32\drivers\avgldx86.sys
2009-07-08 09:44 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-06-05 14:48 721,904 a------- c:\windows\system32\drivers\sptd.sys
2009-05-17 20:22 51,200 a------- c:\windows\inf\infpub.dat
2009-05-17 20:22 86,016 a------- c:\windows\inf\infstrng.dat
2009-05-17 20:22 86,016 a------- c:\windows\inf\infstor.dat
2009-05-13 17:54 90,112 a------- c:\windows\system32\dpl100.dll
2009-05-13 17:54 823,296 a------- c:\windows\system32\divx_xx0c.dll
2009-05-13 17:54 823,296 a------- c:\windows\system32\divx_xx07.dll
2009-05-13 17:54 815,104 a------- c:\windows\system32\divx_xx0a.dll
2009-05-13 17:54 811,008 a------- c:\windows\system32\divx_xx16.dll
2009-05-13 17:54 802,816 a------- c:\windows\system32\divx_xx11.dll
2009-05-13 17:54 685,056 a------- c:\windows\system32\DivX.dll
2009-03-05 16:34 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 22:41 174 a--sh--- c:\program files\desktop.ini
2006-11-02 08:40 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:40 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:40 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:40 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2009-01-08 03:55 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 19:25:17.05 ===============

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#2 Justin55

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Posted 24 July 2009 - 07:11 PM

Have I put this in the right spot? I have not gotten any replies or suggestions in 3 days. Please help. I am afraid to do any type of transactions online until this is resolved.

Hello Justin55,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 29 July 2009 - 05:35 PM.


#3 sempai

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Posted 02 August 2009 - 12:07 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE

~Semp

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#4 Billy O'Neal

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Posted 11 August 2009 - 03:34 PM

Due to lack of feedback, this topic has been closed.
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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