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pretty sure I have an infection


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#1 jeremy2206

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Posted 22 July 2009 - 03:57 PM

I check my computer with Z.A. but it does not find any infections. My computer has been freezing lately and I have had this scanner 9 thing pop up and run virus scans telling me I have 500 infections and I need to install and run scanner 9. I have not installed anything or run anything, but I think something is wrong.

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#2 Computer Pro

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Posted 22 July 2009 - 04:09 PM

Hello and welcome to Bleeping Computer

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 jeremy2206

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Posted 24 July 2009 - 10:53 AM

I ran MBAM and here is the log. My computer also froze on me when I restarted:

Malwarebytes' Anti-Malware 1.39
Database version: 2488
Windows 5.1.2600 Service Pack 3

7/23/2009 2:30:18 PM
mbam-log-2009-07-23 (14-30-18).txt

Scan type: Quick Scan
Objects scanned: 133923
Time elapsed: 16 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Gamevance (Adware.Gamevance) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Jeremy\Local Settings\Temp\temp.sys (Trojan.Pidief) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\HWDRV.SYS (Rootkit.Gen) -> Quarantined and deleted successfully.

#4 Computer Pro

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Posted 24 July 2009 - 01:42 PM

Please run ATF and SAS:
Credits to Boopme

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#5 jeremy2206

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Posted 24 July 2009 - 04:13 PM

Here is the log, thanks:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/24/2009 at 03:58 PM

Application Version : 4.26.1006

Core Rules Database Version : 4017
Trace Rules Database Version: 1957

Scan type : Complete Scan
Total Scan Time : 00:59:26

Memory items scanned : 237
Memory threats detected : 0
Registry items scanned : 6562
Registry threats detected : 1
File items scanned : 143127
File threats detected : 0

Unclassified.PC MightyMax
HKU\S-1-5-21-1482476501-1078145449-725345543-1004\Software\PC MightyMax

#6 Computer Pro

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Posted 24 July 2009 - 04:21 PM

How are things running now?
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#7 jeremy2206

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Posted 24 July 2009 - 05:18 PM

So far so good. I will post on the 25th also to let you know.

#8 Stang777

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Posted 24 July 2009 - 05:30 PM

Looks like there is/was a rootkit infection on that system so I would not trust it

C:\WINDOWS\system32\drivers\HWDRV.SYS (Rootkit.Gen)


Is that really a rootkit infection?

Edited by Stang777, 24 July 2009 - 05:48 PM.


#9 jeremy2206

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Posted 25 July 2009 - 01:47 PM

The computer froze again today. I do not know if that is a software or hardware problem? Is the Rootkit still on the computer, if so how do I remove it?

#10 Computer Pro

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Posted 25 July 2009 - 01:57 PM

Ok, then lets see if the rootkit is still present:

Ok, next, let's run RootRepeal, it looks like you have a rootkit.

Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the Files tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
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#11 jeremy2206

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Posted 25 July 2009 - 04:03 PM

This is all I could find with rootrepeal:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/07/25 16:01
Program Version: Version 1.3.2.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: C:\System Volume Information\_restore{A4316A1F-8494-4070-B473-4A1A22D396C4}\RP776\A0299232.RDB
Status: Visible to the Windows API, but not on disk.

#12 Computer Pro

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Posted 25 July 2009 - 05:46 PM

well doesnt look like the Rootkit is there anymore (atleast what we can see). How is everything running now?
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#13 Stang777

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Posted 25 July 2009 - 07:47 PM

Because of that infection being identified as a rootkit, I just have to add this....

Posted ImageBackdoor Threat

IMPORTANT NOTE: Unfortunatly One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

Just so you know, even though the rootkit appears to be gone, there is no guarantee that it will be 100% secure without formatting with a utility that will write zeros to the disk to ensure all data is erased. Using the Windows disk to reformat does not do that.

Edited by Stang777, 25 July 2009 - 07:50 PM.


#14 jeremy2206

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Posted 26 July 2009 - 12:56 PM

Are you saying that reformatting with the Windows disk will not guarantee the virus will be erased?

#15 Computer Pro

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Posted 26 July 2009 - 12:58 PM

Reformatting the disk will be the ONLY way to guarentee that the virus will be erased
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