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Web pages are very slow to load and computer is slow to startup


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4 replies to this topic

#1 ally1350

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Posted 22 July 2009 - 01:16 PM

It seems that the web pages are loading very slow and even when I "X" out of a pages it seems delayed also.

Probably the same problem: when I startup my computer in the morening it seems to get stuck sometimes and when it does load it loads very slow.

Please help.

Ally1350

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#2 garmanma

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Posted 22 July 2009 - 09:00 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 ally1350

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Posted 23 July 2009 - 10:24 AM

Shows no problems

=====

Malwarebytes' Anti-Malware 1.39
Database version: 2487
Windows 5.1.2600 Service Pack 3

7/23/2009 8:18:06 AM
mbam-log-2009-07-23 (08-18-06).txt

Scan type: Quick Scan
Objects scanned: 100280
Time elapsed: 6 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 garmanma

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Posted 23 July 2009 - 03:52 PM

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
----------------------------------

Then run this

Please download and run Process Explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 ally1350

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Posted 24 July 2009 - 11:38 AM

Malwarebytes' Anti-Malware 1.39
Database version: 2491
Windows 5.1.2600 Service Pack 3

7/23/2009 10:48:27 PM
mbam-log-2009-07-23 (22-48-27).txt

Scan type: Full Scan (C:\|)
Objects scanned: 135650
Time elapsed: 2 hour(s), 57 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

=============================

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/24/2009 at 09:12 AM

Application Version : 4.26.1006

Core Rules Database Version : 4015
Trace Rules Database Version: 1955

Scan type : Complete Scan
Total Scan Time : 01:16:10

Memory items scanned : 285
Memory threats detected : 0
Registry items scanned : 5565
Registry threats detected : 1
File items scanned : 17694
File threats detected : 1

Adware.CouponBar
HKU\S-1-5-21-1177238915-1645522239-725345543-1003\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser#{5BED3930-2E9E-76D8-BACC-80DF2188D455}
C:\WINDOWS\COUPONBARIE.DLL

=========================

Process PID CPU Description Company Name
System Idle Process 0 93.85
Interrupts n/a Hardware Interrupts
DPCs n/a 1.54 Deferred Procedure Calls
System 4
smss.exe 872 Windows NT Session Manager Microsoft Corporation
csrss.exe 928 1.54 Client Server Runtime Process Microsoft Corporation
winlogon.exe 952 Windows NT Logon Application Microsoft Corporation
services.exe 1000 1.54 Services and Controller app Microsoft Corporation
svchost.exe 1164 Generic Host Process for Win32 Services Microsoft Corporation
iexplore.exe 3852 Internet Explorer Microsoft Corporation
iexplore.exe 2264 Internet Explorer Microsoft Corporation
svchost.exe 1280 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1404 Generic Host Process for Win32 Services Microsoft Corporation
Smc.exe 1544 1.54 Symantec CMC Smc Symantec Corporation
SmcGui.exe 1944 Symantec CMC SmcGui Symantec Corporation
svchost.exe 1632 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1748 Generic Host Process for Win32 Services Microsoft Corporation
ccSvcHst.exe 1908 Symantec Service Framework Symantec Corporation
spoolsv.exe 848 Spooler SubSystem App Microsoft Corporation
IS360srv.exe 1828 IObit
jqs.exe 204 Java™ Quick Starter Service Sun Microsystems, Inc.
ramaint.exe 336 LogMeIn Maintenance Service LogMeIn, Inc.
LogMeIn.exe 684 LogMeIn LogMeIn, Inc.
LMIGuardian.exe 488 LMIGuardian LogMeIn, Inc.
nvsvc32.exe 148 NVIDIA Driver Helper Service, Version 65.73 NVIDIA Corporation
SMAgent.exe 1332 SoundMAX service agent component Analog Devices, Inc.
Rtvscan.exe 1368 Symantec AntiVirus Symantec Corporation
UTSCSI.EXE 1524 UTSCSI Application
searchindexer.exe 268 Microsoft Windows Search Indexer Microsoft Corporation
alg.exe 3192 Application Layer Gateway Service Microsoft Corporation
svchost.exe 2092 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 3080 Generic Host Process for Win32 Services Microsoft Corporation
lsass.exe 1012 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 252 Windows Explorer Microsoft Corporation
SMTray.exe 1316 SoundMAX System Tray Analog Devices, Inc.
GrooveMonitor.exe 808 GrooveMonitor Utility Microsoft Corporation
ccApp.exe 308 Symantec User Session Symantec Corporation
LogMeInSystray.exe 2000 LogMeIn Desktop Application LogMeIn, Inc.
LMIGuardian.exe 3004 LMIGuardian LogMeIn, Inc.
ctfmon.exe 2100 CTF Loader Microsoft Corporation
msmsgs.exe 2444 Windows Messenger Microsoft Corporation
robotaskbaricon.exe 2704 RoboForm TaskBar Icon Siber Systems
magicJack.exe 3044 magicJack USB Softphone magicJack L.P.
procexp.exe 1928 Sysinternals Process Explorer Sysinternals - www.sysinternals.com




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