Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


No Desktop, No Safemode, No System Restore.

  • This topic is locked This topic is locked
3 replies to this topic

#1 Hockey_fan


  • Members
  • 13 posts
  • Local time:11:20 AM

Posted 22 July 2009 - 11:00 AM

Hello everyone, I am new to the forums and I would like to say that this website has helped me many times, its my #1 source.

I am using Windows Vista, my laptop is an ACER Aspire 3680-2354 notebook.(Home Basic)

As I logged in my account on the laptop, everything was loaded except I had an error message "Windows Is Checking A Solution To The Problem". Then it changed to "Windows Is Restarting." At this point, my desktop screen started blinking, and it would restart itself like a couple times....it did this in a cycle, it restarted the screen itself, but not the whole entire computer. Its doing this everytime I log into my account on the computer. All I see is just my background picture with no icons on it, and my taskbar at the bottom has disappeared.

Secondly, I asked a friend to help and he said to go into safemode and create a new task running explorer.exe. I tried this and it does not work. The administrative account for the notebook showed a black screen with no icons however, an error message saying "Windows Has Stopped Running". Then I go into my own account in safemode, and my friend said to use system restore. I quickly ran its recommended process. But as I was going into getting to system tools, The toolbar was blinking quite rapidly, unabling me to click on the Start Menu.

After I ran System Recovery, or System Restore, it said it was successful. It said my files are still there. But when I logged into my account on the laptop, it still does the same thing again, the two error messages at the beginning, and the screen was just restarting itself again...

I dont think I have a virus or anything, because AVG didnt pick anything up, but I could be wrong.

I am having great amount of trouble, and it would be very appreciated to get some help!!!


Edited by Hockey_fan, 22 July 2009 - 11:24 AM.

BC AdBot (Login to Remove)


#2 garmanma


    Computer Masochist

  • Members
  • 27,809 posts
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:02:20 PM

Posted 22 July 2009 - 11:32 AM

go into safemode and create a new task running explorer.exe

You need to end all current tasks, first
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 Hockey_fan

  • Topic Starter

  • Members
  • 13 posts
  • Local time:11:20 AM

Posted 22 July 2009 - 11:41 AM

go into safemode and create a new task running explorer.exe

You need to end all current tasks, first

I tried it, theres nothing running in it, when I typed in explorer.exe in new task in task manager, it doesnt work, it does not show up when I tried to create a new task for explorer.exe.

Please excuse me if I posted this in the wrong area.

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator

  • Moderator
  • 37,011 posts
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:02:20 PM

Posted 22 July 2009 - 05:57 PM


I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/243608/infected-with-spycrush/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted


2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :huh:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users