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Windows Update page doesn't load


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#1 Cookie Monster

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Posted 22 July 2009 - 10:34 AM

I recently went to use Windows Update. Once I opened Windows Update, Internet explorer came up and couldn't connect to the update page. So I went to your chat room and was told to post a log of what a virus scan showed. So here it is :S


SpyBot Search & Destroy Log:

--- Report generated: 2009-07-22 06:27 ---

FunWebProducts: [SBI $561F0D2E] User settings (Registry value, fixed)
HKEY_USERS\S-1-5-21-1609600684-84054450-2037427041-1008\Software\Microsoft\Internet Explorer\MenuExt\&Search\=...http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml...

FunWebProducts: [SBI $8CC75C5A] Settings (Registry value, fixed)
HKEY_USERS\S-1-5-21-1609600684-84054450-2037427041-1008\Software\Microsoft\Internet Explorer\URLSearchHooks\{00A6FAF6-072E-44cf-8957-5838F569A31D}

FunWebProducts: [SBI $E2D974B3] Settings (Registry key, fixed)
HKEY_USERS\S-1-5-21-1609600684-84054450-2037427041-1008\Software\Fun Web Products

MyWay.MyWebSearch: [SBI $6404C538] Settings (Registry key, fixed)
HKEY_USERS\S-1-5-21-1609600684-84054450-2037427041-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA1-A523-4961-B6BB-170DE4475CCA}

MyWay.MyWebSearch: [SBI $B1C70274] Browser helper object (Registry key, fixed)
HKEY_USERS\S-1-5-21-1609600684-84054450-2037427041-1008\Software\MyWebSearch

MyWay.MyWebSearch: [SBI $BF485355] IE toolbar (Registry value, fixed)
HKEY_USERS\S-1-5-21-1609600684-84054450-2037427041-1008\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{07B18EA9-A523-4961-B6BB-170DE4475CCA}

MyWay.MyWebSearch: [SBI $205CC8F2] Settings (Registry key, fixed)
HKEY_USERS\S-1-5-21-1609600684-84054450-2037427041-1008\Software\FunWebProducts

HitsLink: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


HitsLink: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


HitsLink: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


HitsLink: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


WebTrends live: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


WebTrends live: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


CoreMetrics: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


DoubleClick: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


MediaPlex: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


FastClick: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


FastClick: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


FastClick: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


FastClick: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


CasaleMedia: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


CasaleMedia: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


CasaleMedia: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


CasaleMedia: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


MediaPlex: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


MediaPlex: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


CasaleMedia: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


CasaleMedia: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


HitBox: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


HitBox: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


HitBox: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


FastClick: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


Statcounter: Tracking cookie (Firefox: Bryan Monks (default)) (Cookie, fixed)


MediaPlex: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


FastClick: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


BurstMedia: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


DoubleClick: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


MediaPlex: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


CoreMetrics: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


MediaPlex: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


MediaPlex: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


CasaleMedia: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


CasaleMedia: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


CasaleMedia: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


AdRevolver: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Statcounter: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Statcounter: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


BurstMedia: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Clickbank: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


FastClick: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


MediaPlex: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


MediaPlex: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Statcounter: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Statcounter: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Statcounter: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


AdRevolver: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


AdRevolver: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Adviva: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Adviva: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


FastClick: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


FastClick: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


CasaleMedia: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


WebTrends live: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Zedo: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Zedo: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


Zedo: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


HitBox: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


HitBox: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


FastClick: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


BurstMedia: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


LinkSynergy: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


LinkSynergy: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)


LinkSynergy: Tracking cookie (Firefox: Steve Monks (default)) (Cookie, fixed)



--- Spybot - Search & Destroy version: 1.6.2 (build: 20090126) ---

2009-01-26 blindman.exe (1.0.0.8)
2009-01-26 SDFiles.exe (1.6.1.7)
2009-01-26 SDMain.exe (1.0.0.6)
2009-01-26 SDShred.exe (1.0.2.5)
2009-01-26 SDUpdate.exe (1.6.0.12)
2009-01-26 SpybotSD.exe (1.6.2.46)
2009-03-05 TeaTimer.exe (1.6.6.32)
2009-02-25 unins000.exe (51.49.0.0)
2009-01-26 Update.exe (1.6.0.7)
2009-01-26 advcheck.dll (1.6.2.15)
2007-04-02 aports.dll (2.1.0.0)
2008-06-14 DelZip179.dll (1.79.11.1)
2009-01-26 SDHelper.dll (1.6.2.14)
2008-06-19 sqlite3.dll
2009-01-26 Tools.dll (2.1.6.10)
2009-01-16 UninsSrv.dll (1.0.0.0)
2009-03-25 Includes\Adware.sbi (*)
2009-03-25 Includes\AdwareC.sbi (*)
2009-01-22 Includes\Cookies.sbi (*)
2009-03-31 Includes\Dialer.sbi (*)
2009-03-25 Includes\DialerC.sbi (*)
2009-01-22 Includes\HeavyDuty.sbi (*)
2009-02-10 Includes\Hijackers.sbi (*)
2009-03-03 Includes\HijackersC.sbi (*)
2009-03-17 Includes\Keyloggers.sbi (*)
2009-03-17 Includes\KeyloggersC.sbi (*)
2004-11-29 Includes\LSP.sbi (*)
2009-04-07 Includes\Malware.sbi (*)
2009-04-14 Includes\MalwareC.sbi (*)
2009-03-25 Includes\PUPS.sbi (*)
2009-03-31 Includes\PUPSC.sbi (*)
2009-01-22 Includes\Revision.sbi (*)
2009-01-13 Includes\Security.sbi (*)
2009-03-23 Includes\SecurityC.sbi (*)
2008-06-03 Includes\Spybots.sbi (*)
2008-06-03 Includes\SpybotsC.sbi (*)
2009-04-07 Includes\Spyware.sbi (*)
2009-04-07 Includes\SpywareC.sbi (*)
2009-04-07 Includes\Tracks.uti
2009-04-15 Includes\Trojans.sbi (*)
2009-04-14 Includes\TrojansC.sbi (*)
2008-03-04 Plugins\Chai.dll
2008-03-05 Plugins\Fennel.dll
2008-02-26 Plugins\Mate.dll
2007-12-24 Plugins\TCPIPAddress.dll



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



Malwarebytes' Anti-Malware Log:



Malwarebytes' Anti-Malware 1.39
Database version: 2478
Windows 5.1.2600 Service Pack 3

7/22/2009 8:32:45 AM
mbam-log-2009-07-22 (08-32-45).txt

Scan type: Quick Scan
Objects scanned: 51413
Time elapsed: 1 hour(s), 56 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 14
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{63d0ed2c-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2eff3cf7-99c1-4c29-bc2b-68e057e22340} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{63d0ed2c-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{98d9753d-d73b-42d5-8c85-4469cda897ab} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Sorry for the length.

BC AdBot (Login to Remove)

 


#2 Cookie Monster

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Posted 22 July 2009 - 08:15 PM

Could anyone please help?

#3 rigel

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Posted 22 July 2009 - 08:22 PM

Hi Cookie Monster,

You do have an infection... let's clean it.

The process of cleaning your computer may require temporarily disabliling some security programs. Since you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 Cookie Monster

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Posted 23 July 2009 - 07:13 AM

I did what you said then ran another virus scan and the scan found nothing. What should I do?

#5 rigel

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Posted 23 July 2009 - 07:16 AM

Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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