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Personal Antivirus html/fakeav


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#1 dianajdl

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Posted 22 July 2009 - 10:21 AM

Hi! I am running Windows XP Home, service pack 3, Norton Internet Security 2008 and Spybot Search and Destroy.

This is my first post to this site. I think I have been infected with the Personal Antivirus trojan. I'm sure I contracted it while on Facebook. While on FB, I received a popup telling me I had undetected threats on my computer. Not believing the popup I clicked on it to close it, but apparently the entire window was programmed to start scanning. I was able to cancel the scan and close the window.

After a while I noticed that the FaceBook site was running very slowly and jerky. I logged off and performed a scan with Norton Internet security, which was fully up to date. It only found some cookies, which I removed. A few day later, I encountered the popup again. This time I just shut down the computer. I rebooted and performed an online scan from Panda software, which found nothing. I also performed another full scan with NIS which only revealed cookies.
Then, yesterday, while on Facebook, I was playing a game which was acting very strangely. So, I shutdown again, rebooted and My Verizon Help and Support window came up to perform an update, which lasted quite some time. I was suspicious so I canceled the update. I downloaded Sophos threat detection software, which found the trojan. Then I performed an online scan with McAfee, which also found the trojan. Of course, they could not remove it. I then performed another scan with my installed NIS, which found nothing. Sorry about the long story, but I wanted to give you a good idea of what I've done so far. I am really at a loss as to what to do. I'm not sure if Sophos or McAfee are just showing a false positive or if my NIS is somehow tampered with.

I found quietman7's 5/19/09 reply to Egoxto who who seemed to have the same problem and the steps he took to remove the trojan.
However, I don't want to do anything without someone leading me, since it seems there is some registry editing, which I have never done.
I'll wait for a reply, before i do anything. Thank you so much for your help!

Edited by dianajdl, 22 July 2009 - 10:56 AM.


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#2 dianajdl

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Posted 22 July 2009 - 12:54 PM

ok I know why the game was running strangely. It was due to updates to the game.

But i am still concerned that my installed antivirus and panda's online scan did not detect any threat but Sophhos and McAfee did.

I know everyone is busy, but I would appreciate any help with this. Thank you so much!

#3 garmanma

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Posted 22 July 2009 - 08:59 PM

Welcome to BC


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#4 dianajdl

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Posted 23 July 2009 - 10:00 AM

Thank you garmanma (Mark) for your reply! Here is the log from Malwarebytes:

Malwarebytes' Anti-Malware 1.39
Database version: 2487
Windows 5.1.2600 Service Pack 3

7/23/2009 10:51:02 AM
mbam-log-2009-07-23 (10-51-02).txt

Scan type: Quick Scan
Objects scanned: 133769
Time elapsed: 7 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\MyWaySA (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\MyWaySA\SrchAsDe\1.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)

#5 garmanma

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Posted 23 July 2009 - 03:49 PM

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 dianajdl

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Posted 23 July 2009 - 06:19 PM

Thanks again, Mark!

Here is the log after a full scan. The J drive is my external backup drive. (But I'm sure you know that :thumbsup: )

Malwarebytes' Anti-Malware 1.39
Database version: 2491
Windows 5.1.2600 Service Pack 3

7/23/2009 7:08:05 PM
mbam-log-2009-07-23 (19-08-05).txt

Scan type: Full Scan (C:\|J:\|)
Objects scanned: 269932
Time elapsed: 1 hour(s), 0 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I'm getting ready to run the ATF and SAS scans now. Before I do, I have one question: Should I run these scans with Spybot's Teatimer and Antivirus and firewall disabled.

Looking forward to your reply. Thanks again so much for your help!

#7 dianajdl

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Posted 23 July 2009 - 08:31 PM

Hi Mark,

I performed both the ATF and SAS scans (with Teatimer, antivirus and firewall disabled).

I selected All for Selected Files to Delete and clicked the Empty Selected button (instructions for IE). The scan worked without a hitch.

I don't have a log to post from the SAS scan because it found nothing and did not have a log. I did perform the scan in Safe Mode and was disconnected from the internet.

Does this sound feasible? Can I consider my computer clean?

I really want to thank you for your help, effort and patience. And thanks for the welcome to my intro post. :thumbsup:
Best regards,
Diana

#8 dianajdl

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Posted 26 July 2009 - 11:48 AM

Hi Mark,

Sorry if I'm being a pain. I just wanted to know is there are any next steps I should do after the Malware Bytes, ATF and SAS scans. Both the ATF and SAS scans came back showing no infections.

Hope you are enjoying your weekend. And thanks again for all of your help! :thumbsup:

Regards,

Diana

#9 garmanma

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Posted 26 July 2009 - 04:24 PM

I am sorry for missing your last post, A couple have slipped by me

I believe you are good to go


Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#10 dianajdl

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Posted 27 July 2009 - 12:31 PM

Hi Mark!

Thanks for your reply. I created the restore point and the clean up.

Actually this reply is just to say all is well and, really thank you so much for your help! This is a fantastic forum and you were wonderful. I realize that you all do this on a volunteer basis and those of us who are in need of assistance are all blessed that you are here.

Here's to you!

:thumbsup:

Wishing you the best,

Diana




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